DreamApps ERP
Mary Dorothy Ilau
HR Manager
Port Moresby
Summary
Dynamic HR & Admin Manager with a proven track record at AG Investment Limited, enhancing office efficiency through streamlined processes and effective onboarding strategies. Skilled in employee relations and payroll management, I fostered a positive work environment that significantly improved team productivity and retention rates. Committed to organizational development and compliance excellence.
Working Rights In Australia: Pacific Engagement Visa 192
Overview
9
9
years of professional experience
2
2
Certifications
1
1
Language
Work History
HR & Admin Manager
AG Investment Limited
01.2023 - Current
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Updated reports, managed accounts, and generated reports for company database.
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Improved office efficiency by implementing streamlined administrative processes and procedures.
- Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
- Managed sensitive information discreetly, ensuring proper storage and disposal practices were followed at all times to maintain confidentiality compliance standards.
- Interviewed, recruited and onboarded new staff for high-performing administration teams.
- Reduced operational costs through effective management of staff schedules, resources, and vendor relationships.
- Oversaw the recruitment process, hiring top talent that contributed significantly to company growth and success.
- Enhanced team productivity by providing ongoing professional development opportunities and regular performance feedback.
- Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
- Greeted visitors, employees and clients politely and professionally for excellent reception service.
- Nurtured a positive work environment by addressing employee concerns promptly and fairly, fostering open communication channels between staff members at all levels of the organization.
- Coordinated customer, vendor and stakeholder relations for smooth communication flows.
- Assisted in the development of strategic plans to achieve company objectives while maintaining a focus on excellent customer service delivery.
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Developed and implemented improved filing systems for enhanced order and accuracy.
- Reviewed workflow processes regularly using key performance metrics to identify areas of improvement, implementing necessary changes to achieve optimal results.
- Streamlined communication processes within the organization, enhancing overall efficiency across departments by eliminating unnecessary delays or miscommunications among team members.
- Optimized scheduling and event planning for executive meetings, enhancing productivity and time management.
- Streamlined office operations, significantly reducing paperwork processing time by implementing digital document management systems.
- Increased team productivity with introduction of flexible work schedules and remote working options.
- Led administrative team in supporting department heads, ensuring smooth day-to-day operations.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Organized and updated databases, records and other information resources.
- Completed bi-weekly payroll for 200 employees.
Deputy General Manager
Pacific Maritime Training College
01.2020 - 12.2022
- Developed and executed annual business plans, resulting in consistent revenue growth.
- Managed multiple projects simultaneously while maintaining focus on meeting key milestones.
- Participated in planning process to achieve corporate objectives.
- Fostered and promoted cooperative and harmonious working climate conducive to maximum employee morale, productivity, and effectiveness.
- Facilitated cross-functional collaboration to drive successful project completion within deadlines.
- Ensured compliance with relevant regulations by developing robust policies and procedures.
- Improved internal communication channels, fostering a culture of transparency and accountability among team members.
- Collaborated with department heads to establish goals and work plans.
- Streamlined operations by identifying inefficiencies and implementing process improvements.
- Informed VP of unusual matters of significance and launched corrective action plan.
- Reviewed performance results to target and take corrective measures with authorization and escalation.
- Established strong partnerships with stakeholders, fostering a collaborative work environment.
- Employed best practices and management controls to provide superior service to internal and external customers.
- Promoted a culture of continuous improvement by encouraging feedback from employees at all levels.
- Mitigated risks proactively by conducting thorough analyses of potential threats.
- Identified opportunities for expansion, leading to increased market share and company growth.
- Championed the adoption of new technologies, streamlining workflows and enhancing overall efficiency.
- Spearheaded initiatives for talent acquisition, attracting top industry professionals to join the organization.
- Led employee performance reviews, aligning individual goals with organizational objectives.
- Maintained qualified staff and communicated areas of accountability and expected performance.
- Implemented new systems for better data management, leading to improved decision-making processes.
- Enacted contingency plans, escalated and directed system problems and issues and participated in post-mortem analysis to provide input for process improvements.
- Enforced safety and health policies and implemented procedures to correct hazardous conditions
- Formulated policies and procedures to streamline operations.
HR Manager
Pacific Maritime Training College
07.2018 - 01.2020
- Guided leaders and employees on company policies, programs, benefits and salary administration.
- Led decision-making and implementation of HR policies, procedures, programs and functions.
- Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
- Managed employee disputes by employing conflict resolution techniques.
- Streamlined HR processes for increased efficiency with the use of HRIS systems.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Oversaw payroll functions, ensuring accuracy while maintaining strict confidentiality standards for sensitive employee information.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Facilitated organizational change through effective communication and collaboration with senior management.
- Enhanced employee retention by implementing effective onboarding and training programs.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Implemented performance management systems, providing constructive feedback and coaching opportunities for employees.
- Promoted a culture of continuous learning through the coordination of professional development opportunities and workshops for employees at all levels within the organization.
- Improved workplace culture through the development and implementation of diversity initiatives.
- Ensured legal compliance with labor laws by conducting regular audits and updating policies as necessary.
- Collaborated closely with department heads in executing strategic workforce planning initiatives that aligned human capital resources with company goals.
- Developed comprehensive training programs, empowering employees to reach their full potential within the organization.
- Optimized benefits programs, resulting in increased employee satisfaction and reduced turnover rates.
- Conducted internal investigations related to harassment claims and other workplace conflicts, providing resolutions that preserved the integrity of the company''s values.
- Reduced recruitment costs by establishing strong relationships with job agencies and universities.
- Oversaw legal compliance with federal, state and local laws and regulations in addition to compliance with company policies and procedures.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Motivated employees through special events and incentive programs.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
Management Executive
Global Marine Safety Singapore
11.2015 - 05.2018
- Streamlined operations for improved efficiency and cost savings through process optimization.
- Mentored junior staff members in professional development, contributing to an overall positive work culture within the organization.
- Drove continuous improvement efforts across the organization by instilling a culture of learning and open dialogue, leading to enhanced operational performance and employee satisfaction.
- Developed comprehensive business plans, outlining growth opportunities and strategic objectives.
- Cultivated strong vendor partnerships through transparent communication practices and timely payment processing procedures.
- Increased team productivity by implementing efficient project management strategies.
- Streamlined accounts payable processes by implementing automated systems and improving workflow efficiency.
- Managed high-volume accounts payable tasks efficiently, consistently meeting deadlines while maintaining accuracy in all transactions.
- Streamlined accounts payable processes for increased accuracy and timeliness of payments.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Utilized advanced ERP systems for efficient order processing and tracking, leading to improved operational performance.
- Trained end users on new systems to ensure smooth transition periods following ERP implementations, reducing user frustration and increasing productivity.
- Assisted in the successful implementation of a new ERP system, contributing expertise in data migration and process improvement.
Education
MBA - Business Administration
James Cook University
Singapore 04.2001 -
BBA - Business Administration
James Cook University
Singapore 04.2001 -
Advanced Diploma in Accounting - Accounting
Institute of Business Studies
Port Moresby 04.2001 -
Diploma - Business Studies
Insititue of Business Studies
Port Moresby 04.2001 -
Skills
Onboarding and orientation
Employee relations
HR policies and procedures
Performance management
HR processes
Benefits administration
Recruitment strategies
Training programs
Salary administration
Talent acquisition
Workforce planning
Organizational development
HR legal compliance
Payroll
Retention strategies
Office supervision
Documentation and control
Office management
Administrative support
Schedule management
Customer service management
Recordkeeping and reporting
Microsoft Office Suite
Developing policies and procedures
Organization and multitasking
Hiring and training
Staff management
Relationship building
Payroll control
Office administration
MS office
Microsoft office
Project management
Project planning
Project planning and development
Project tracking
Strategic planning
Risk management
Reporting and documentation
Software
Smoothpay Payroll
MYOB
WIX
Certification
Papua New Guinea Human Resource Institute
Interests
Singing
Playing the Guitar
Writing Short Stories
Timeline
PNG Young Chamber of Commerce
01-2025
Papua New Guinea Human Resource Institute
05-2024
HR & Admin Manager
AG Investment Limited
01.2023 - Current
Deputy General Manager
Pacific Maritime Training College
01.2020 - 12.2022
HR Manager
Pacific Maritime Training College
07.2018 - 01.2020
Management Executive
Global Marine Safety Singapore
11.2015 - 05.2018
MBA - Business Administration
James Cook University
04.2001 -
BBA - Business Administration
James Cook University
04.2001 -
Advanced Diploma in Accounting - Accounting
Institute of Business Studies
04.2001 -
Diploma - Business Studies
Insititue of Business Studies
04.2001 -
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