Margaret Furigi
Port Moresby
Summary
Creates and implements successful sales and marketing strategies regardless of scale and budget. Excels at maximizing profits within limited budgets. Performs market research, develops strategic reports and organizes and promotes successful marketing campaigns. Aggressively pursues new sales leads resulting in high sales close rate. Understands importance of working with customers and other executives, as well as keeping staff informed and motivated. Sophisticated [Job Title] with background propelling company offerings and brand through focused strategies. Confident and smooth communicator when delivering presentations and maintaining client relationships. Focused when analyzing competitors and target market to determine unique selling proposition and maximize revenue.
Overview
11
11
years of professional experience
Work History
Account Execute - Sales & Marketing
POST PNG Limited
10.2023 - Current
- Developed strong client relationships for increased customer loyalty and repeat business.
- Analyzed competitors'' offerings to identify areas for differentiation, informing product positioning strategy improvements.
- Negotiated contracts skillfully, securing favorable terms for the organization.
- Enhanced online presence by revamping website design elements and optimizing SEO strategies.
- Delivered compelling presentations to secure new business opportunities and partnerships.
- Managed sales pipelines effectively, leading to consistent achievement of quotas.
- Cultivated and maintained strategic alliances with key partners and vendors.
- Analyzed sales and marketing data for improved strategies.
Sales Representative
Print Shop Limited
02.2019 - 03.2023
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Used customer insights to develop innovative sales strategies to increase sales.
Customer Service Representative
Star Printers - Pacific Star Limited
03.2018 - 01.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Receptionist & Sales Clerk
Star Printers - Pacific Star Limited
09.2017 - 02.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Maintained visitor log for entering and leaving facility for security purposes.
Receptionist
Bilda Electrical - Seeto Kui Ltd
08.2014 - 06.2015
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Handled assignments independently with good judgement and critical thinking skills.
Junior Floor Sales
Plumbers & Builders Hardware
11.2013 - 12.2013
- Demonstrated product and answered questions for prospective customers.
- Trained and supported sales force with closing deals.
- Partnered with operations team to achieve company revenue and profit goals.
- Developed strong and lasting rapport to improve customer service and retain valued clients.
- Assisted customers with [Product or Service] selection through carefully curated questions.
Education
Diploma - Business Studies
Divine Word University
Port Moresby, Papua New Guinea03.2025
Small Business Management
Entrepreneur Acceleration Program
Port Moresby11.2022
High School Diploma -
Sogeri National High School
Sogeri, Central Province10.2013
High School Diploma -
Kerema Coronation High School
Kerema, Province11.2011
Skills
- Google Analytics
- CRM Software
- Targeted marketing
- Sales Performance
- Strategic Planning
- Marketing Plan Development
- Relationship Building
- Customer Service
- Customer Complaint Resolution
- Sales Reporting
- Document Management
- Customer Billing
Timeline
Account Execute - Sales & Marketing
POST PNG Limited
10.2023 - Current
Sales Representative
Print Shop Limited
02.2019 - 03.2023
Customer Service Representative
Star Printers - Pacific Star Limited
03.2018 - 01.2019
Receptionist & Sales Clerk
Star Printers - Pacific Star Limited
09.2017 - 02.2018
Receptionist
Bilda Electrical - Seeto Kui Ltd
08.2014 - 06.2015
Junior Floor Sales
Plumbers & Builders Hardware
11.2013 - 12.2013
Diploma - Business Studies
Divine Word University
Small Business Management
Entrepreneur Acceleration Program
High School Diploma -
Sogeri National High School
High School Diploma -
Kerema Coronation High School
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