Summary
Overview
Work History
Education
Skills
I love travelling, reading and writing.
Additional Information
Languages
Timeline
Generic
Manuel Nobre

Manuel Nobre

Spoleto

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

20
20
years of professional experience

Work History

Customer Service Representative

Teleperformance Greece
07.2022 - 01.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.

Administrative Assistant

Gebalis, EM
04.2003 - 07.2013
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Education

No Degree - Cultural Anthropology

Lisbon University Institute
Lisbon

Certificate of Proficiency in English - English-as-a-Second-Language Education

The British Council
Lisbon
06.1995

Seamanship

Escola De Mestrança E Marinhagem
Lisbon
01.1990

Skills

Creative writing

I love travelling, reading and writing.

Before my CV goes into the bin : I have done quite a few other things, like driving a Uber, courier, some gardening, other odd jobs not worth mentioning on online job applications. I was a certified Merchant Mariner, traveled a lot, have loads of life experience. College of hard knocks sort of thing. 

I consider myself to be a religious (Christian) person. My faith is the most important thing in my life. I am honest, hard working, punctual. And I'm proud of it. Life at sea taught me invaluable lessons in orderliness and discipline and that made me the finest team worker a prospective employer will get.

Additional Information

Before my CV goes into the bin : I have done quite a few other things, like driving a Uber, courier, some gardening, other odd jobs not worth mentioning on online job applications. I was a certified Merchant Mariner, traveled a lot, have loads of life experience. College of hard knocks sort of thing.


I consider myself to be a religious (Christian) person. My faith is the most important thing in my life. I am honest, hard working, punctual. And I'm proud of it. Life at sea taught me invaluable lessons in orderliness and discipline and that made me the finest team worker a prospective employer will get.


I love to read and write, the written word is the highest expression of thought and I'd consider it a privilege if I could make a living of written communication.


Thank you for your time.


Yours sincerely,

M.N.


Languages

Italian
Intermediate (B1)

Timeline

Customer Service Representative

Teleperformance Greece
07.2022 - 01.2023

Administrative Assistant

Gebalis, EM
04.2003 - 07.2013

No Degree - Cultural Anthropology

Lisbon University Institute

Certificate of Proficiency in English - English-as-a-Second-Language Education

The British Council

Seamanship

Escola De Mestrança E Marinhagem
Manuel Nobre