Manuel Neisause
Port Moresby,NCD
Summary
Enthusiastic tourism and hospitality professional with over 5 years of working experience across customer service, operations and guest relations in high-profile organizations, including Digicel PNG, Port Moresby Nature Park and PNG Air Limited. Proven ability to exceed service expectations, solve complex issues, and enhance operational efficiency. I am known for strong interpersonal skills, adaptability, and dedication to achieving company goals. Seeking to leverage my background in a challenging new role or opportunities in the future.
Overview
10
10
years of professional experience
Work History
OPERATIONS CONTROL OFFICER
PNG Air Ltd
10.2021 - Current
- Monitor and record the progress of all flights on the electronic whiteboard and Flight Information Display Systems using Skynet, ensuring timely updates to reflect the latest operational data.
- Coordinate with port staff, flight crew, and Flight Services to communicate changes in flight schedules, aircraft assignments, and crew duties.
- Track the status of aircraft Maintenance Equipment List (MELs), ensuring accurate records and updating Continuing Airworthiness and the MRO as required.
- Prepare and distribute daily operational and financial reports for finance and operations teams, optimizing information accuracy and timely decision-making.
- Conduct flight following, tracking aircraft in real-time and promptly addressing any non-routine movements to maintain safe and efficient operations.
- Achievements:
- Successfully maintained accurate operational data, improving the efficiently of daily operations
- Streamlined communication between operations and flight crews, reducing delays and enhancing on-time performance.
- Completed certifications in Human Factors, SMS, and Dangerous Goods Handling, strengthening compliance and safety culture.
CABIN CREW
PNG Air Ltd
09.2019 - 10.2021
- Oversaw cabin safety and passenger well-being, focusing on emergency procedures and customer care.
- Conducted pre-flight and in-flight safety briefings and managed cabin service.
- Achievements:
- Attained certifications in First Aid, Safety Management, and Aviation Security Awareness.
- Recognized by management for dedication to safety and exceptional customer service.
GUEST RELATIONS OFFICER
Port Moresby Nature Park
05.2017 - 09.2019
- Handled ticket sales, food and beverage services, and guided tours.
- Promoted Park offerings to increase visitor engagement.
- Achievements:
- Awarded Best Attendance in 2017 for consistent service.
- Certified Tour Guide in 2018, enhancing guest experiences.
- Served as First Aid Officer, certified by PNG Red Cross Society.
CUSTOMER CARE EXECUTIVE
Digicel (PNG) Ltd
04.2016 - 05.2017
- Addressed and resolved customer inquiries with professionalism
- Collaborated with team members to meet and exceed department objectives.
- Achievements:
- Awarded Top GSM Agent multiple times in 2016-2017
- Recognised a Top Agent during high demand periods.
Education
BACHELOR’S DEGREE - Tourism & Hospitality Management
Divine Word University
01.2015
Skills
Excellent communication
References
- Abraham, Sariman, Integrated Operations Control Manager, Abraham.Sariman@pngair.com.pg, +675 71000706, PNGAir Ltd
- Barton, Gabi Maino, Executive Officer to Managing Director, bgabimaino@kumulminerals.com.pg, +675 78592602, Kumul Minerals Holdings Ltd
- Tatianea, Tete, Customer Care Team Leader, Tatianea.Tete@digicelgroup.com, +675 73439446, 72223265, Digicel PNG Limited
Timeline
OPERATIONS CONTROL OFFICER
PNG Air Ltd
10.2021 - Current
CABIN CREW
PNG Air Ltd
09.2019 - 10.2021
GUEST RELATIONS OFFICER
Port Moresby Nature Park
05.2017 - 09.2019
CUSTOMER CARE EXECUTIVE
Digicel (PNG) Ltd
04.2016 - 05.2017
BACHELOR’S DEGREE - Tourism & Hospitality Management
Divine Word University