MAGGIE HEBORE

• Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
• Monitored pipelines to track and log status of loans.
• Explained very technical financial information to applicants in easy to understand language.
• Bringing a fast and effective service tp the door step of clients
• As a field sales officer, my key responsibility is to generate new leads and close sale as I do on/offline prospecting while on the field.
• Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.

• Onboarding Agents and Acquiring new customers
• Hosting Customer Education events
• Regular agent visits to ensure branding is updated and sales volume is increasing
• Managing key agent accounts (PPNG, MiBank, WMB, Fonehaus,
• Rapidfones, Digicel Shops)_ 32 agents in total
• Managed freelancer's onboarding and training
• (Also trained them while on the job for opportunities within the business and a good number are now sitting in customer care) _Managed 30 freelancers and 7 are now hired as customer care agents
• Overall Marketing & Branding
• Informed clients of policies and procedures.
• Resolved caller issues quickly and thoroughly.
• Advised customers about new products and assisted customers in determining best product for needs.

• Customer Acquisition over the phone
• General Customer Service over the phone
• Taking inbound & made outbound calls doing telemarketing as wellas assisting to resolve customer queries.

• Marketing and acquiring new customers
• Assisting customers by resolving queries
• Bringing more awareness
• Maintained excellent attendance record, consistently arriving to work on time.
• Developed and maintained courteous and effective working relationships.
• Resolved problems, improved operations and provided exceptional service.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Proved successful working within tight deadlines and fast-paced atmosphere.

• Managing front desk
• Providing administrative support to Operations Manager (Rose Yamuna)
• Keeping timesheets and providing telemarketing as well.

• Special Projects Cruise Ship Engagement)(Ran errands, minded timesheets, weekly division reports to CEO, Admin Team Leader, and office transport schedules)

• APEC 2018 Coordination Authority PNG Accreditation Division (Accredited incoming delegates, did security background checks, ensured all required fields of visiting delegates were met, such as; visas, passports & all other necessary requirements needed for entrance into the country, finally, organized and provided security passes and checks before every meeting).

• APEC 2018 Coordination Authority
• Providing support to the branding/marketing team;

> Ran errands

>Inventory Checks

>Uniform Distribution and Reporting

>Setting boardrooms/bilateral conference rooms before meetings, ensuring organisation and country's brands were displayed correctly and professionally

>Ensuring at all events the branding visibility is at its most vibrant state within its surrounding environments as well

• Assisting in completion of clerical tasks for employees, making copies and faxing documents, taking meeting minutes and scheduling appointments between clients & employees
• Providing general support to office operation:

> Greeting and attending to clients at reception

> Providing excellent customer service

> Ensuring cleanliness within the office

> Ran errands_Banking runs, delivery etc.

> Assisting with clerical tasks

• Managed Timesheets while manning the reception
• Support to logistics team with handling and tracking shipments managed by Late Mark Taligatus
• Support to Office Operations and Admin
• Kept timesheets
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel..
• Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
• Transcribed phone messages and relayed to appropriate personnel.
• Ensuring inventory was updated and office supplies were available
• Used quick response and dynamic service skills to build relationships
• Ensured safety measures were adhered to

Successfully completed five required courses and received certificates for each course:

1. Managing a Project

2. Designing a Project

3. Planning a Project

4. Implementing a Project

5. Closing a Project

Incomplete_ yet to receive certificate after completion of course

Year 12 Certificate with satisfactory achievements

Year 10 Certificate