LUKE BETO

• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
• Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
• Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Collaborated with other department leaders to establish shared goals and ensure alignment across teams.

• Maintained 24/7 availability for critical system support issues ensuring minimal disruption to day-to-day operations.
• Upgraded outdated systems with modern technology, enhancing overall performance and reliability.
• Provided exceptional IT support for staff members, resulting in increased productivity.
• Developed custom applications to automate routine tasks, saving time and increasing productivity levels within the organization.
• Implemented disaster recovery plans to minimize downtime during critical situations.
• Streamlined helpdesk operations through the development of efficient ticketing systems and workflows.

· Ellipse Application – Support the main ERP system for the company

· Share Point 2010 – Took part in the roll-out of share point 2010 to the organization and currently administering it.

· Alesco – Support the main Payroll and Human Resource management system for the Company

· Web Kiosk – Support self service web application for OTML Employees

· Developed the Online Calculator for OTML – This is a web application used by all OTML employees to calculate their own estimated going-finish payments

· PM Central – Support Employee Performance Management System

· Greatly involved in the Business Intelligent Project for the company – Upgrading of SQL 2000 database object to SQL 2008 Objects and upgraded the Reporting service 2003 to RS 2008.

· Enhanced/Upgraded the current Credit Point Scoring System for Bank South Pacific. This application is used by all Personal Lending Officers throughout BSP network (Branches) to score Loan application for BSP customers.

· Enhanced/Upgraded the current Legal Services Database for Bank South Pacific. This application is used by Legal Department, Bank South Pacific to keep track of all legal matters.

· Took part in upgrading the Bank’s Kundupei Application which is used by external clients to process their Pay files before uploading them into ICBS (International Core Banking System)