Learning new things
Lisa Kipalan
Core Banking Application Support
Port Moresby,NCD
Summary
Dynamic professional with proven expertise in core banking application support at BSP Financial Group Limited. Excels in problem-solving and teamwork, enhancing customer satisfaction and operational efficiency. Adept at technical writing and customer service, with a track record of quickly adapting to new systems. Recognized for a positive attitude and commitment to excellence.
Overview
18
18
years of professional experience
Work History
Core Banking Application Support
BSP Financial Group Limited
02.2010 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Technical Writer
BSP Financial Group Ltd
01.2009 - 12.2009
- Developed and maintained user manuals, ensuring clarity and consistency across documentation.
- Collaborated with cross-functional teams to gather product information effectively.
- Edited and revised technical documents for accuracy and adherence to style guidelines.
- Assisted in creating training materials, enhancing onboarding for new employees.
Customer Service Officer
BSP Financial Group Ltd
05.2008 - 12.2008
- Assisted customers with inquiries, resolving issues efficiently and ensuring satisfaction.
- Processed transactions accurately, maintaining attention to detail in financial operations.
- Collaborated with team members to enhance service delivery and improve customer experiences.
- Adapted quickly to new systems and tools, fostering a seamless workflow in customer interactions.
Education
High School Diploma - Information Technology
Datec Waigani Telikom Rumana Building
Port Moresby 03.2023
High School Diploma - Information Technology
Waigani
Port Moresby 03.2004
Skills
Friendly, positive attitude
Teamwork and collaboration
Customer service
Problem-solving
Self starter
Fast learner
Works in less supervision
Works extra hours when required
Interests
Timeline
Core Banking Application Support
BSP Financial Group Limited
02.2010 - Current
Technical Writer
BSP Financial Group Ltd
01.2009 - 12.2009
Customer Service Officer
BSP Financial Group Ltd
05.2008 - 12.2008
High School Diploma - Information Technology
Datec Waigani Telikom Rumana Building
High School Diploma - Information Technology
Waigani