Lillian Sukot
Team Leader Management Information and Statistics
Port Moresby,Port Moresby
Summary
At PNGPOWER LTD, I spearheaded a team to elevate service quality, achieving notable customer satisfaction improvements. My leadership, grounded in effective communication and problem-solving, fostered a culture of continuous improvement and professional growth among team members. This approach not only enhanced operational efficiency but also strengthened team cohesion and performance.
Overview
18
18
years of professional experience
Work History
Team Leader Managament Information and Statistics
PNGPOWER LTD
10.2006 - Current
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Promoted culture of continuous improvement by encouraging feedback from all organizational levels and implementing actionable changes.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Maintained database systems to track and analyze operational data.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Assisted in recruitment to build team of top performers.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Established clear communication channels to facilitate timely exchange of information between team members and stakeholders.
- Generated reports detailing findings and recommendations.
- Collected, arranged, and input information into database system.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
Education
Bachelor of Science - Mathematics Statistics And Computer Science
Unieveristy of Papua New Guinea
Port Moresby10-2003
Skills
- Teamwork and collaboration
- Problem-solving
- Overseeing daily activities
- Data analysis
- Attention to detail
- Coaching and mentoring
- Key performance indicators
- Verbal and written communication
- Task delegation
- Multitasking
Timeline
Team Leader Managament Information and Statistics
PNGPOWER LTD
10.2006 - Current
Bachelor of Science - Mathematics Statistics And Computer Science
Unieveristy of Papua New Guinea
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