Levi SITAING
Port Moresby
Summary
Experienced IT professional with expertise in technical support, troubleshooting, and network administration. Skilled in on-premise Active Directory management, Microsoft 365 administration and Azure, computer hardware and software troubleshooting, and wired/wireless network installation. Proven track record of delivering high-quality solutions to clients and end-users. Currently employed as a Network Engineer at Asia Pacific Communication Specialist, providing on-site support to the National St John Ambulance Service as a contractor.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Network Engineer
Asia Pacific Communication Specialist
07.2022 - Current
- Managed onboarding and offboarding of employees with on-premise Active Directory and Microsoft 365 Admin.
- Maintained a high level of staff satisfaction by providing rapid, accurate response to inquiries and concerns regarding software and hardware issues.
- Provided remote assistance for troubleshooting IT issues using AnyDesk and Teamviewer.
- Applied security practices for computers and printers using ESET Antivirus and HP MFP Embedded Web Server
- Assisted with integrating new software applications and educating staff about them.
- Tutoring IT trainees with various IT-related jobs in the organization.
- Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
- Managed video conferencing system for Teams Room.
- Managed Ubiquiti EdgeSwitch and Access Points for monitoring and controlling usage.
- Designed and installed high-performance Cat6 cabling for CCTV, Access Points, and Desktop PCs.
- Provided PC maintenance for hardware and software on client computers.
- Managed and deployed on-prem ESET antivirus for clients.
- Managed Multi-functional Printer with Embedded Web Server and controlled usage for consumables.
- Assisted with programming PTT radios (Siyata SD7) using Vysor.
IT Support Engineer (Part-time)
Makap Lawyers
01.2023 - 03.2024
- Repaired a broken Windows Server and restored backups
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Installed new computers and their required applications/software.
- Deployed OpenDNS to restrict domains and control data usage.
- Installed and tested Cat6 cables for new data ports to accommodate new staff and office expansion.
- Provided remote support using AnyDesk and Teamviewer
- Set up email accounts for Outlook with SMTP, IMAP, and POP.
- Deployed antivirus on all computers to safeguard data and software integrity.
- Created user accounts and assigned permissions.
- Diagnosed and troubleshot hardware, software and network issues.
- Gave technical advice on how to improve IT infrastructure.
Cabling and Printer Technician
Datec PNG Ltd.
12.2021 - 07.2022
- Enhanced printer efficiency by performing regular maintenance and troubleshooting tasks.
- Installed and maintained structured CAT6 cabling systems for data and voice networks.
- Troubleshot and repaired printers (HP and Canon MFPs) and PCs (Lenovo, HP, Dell, etc.).
- Increased client satisfaction rates through diligent attention to detail in all aspects of cable installation, testing, labeling, termination procedures.
- Installed CCTV cameras (HIKVISION and Dahua) at numerous sites.
- Streamlined inventory management by maintaining accurate records of parts used in repairs and replacements.
- Collaborated with team members to complete complex cabling projects within tight deadlines.
- Managed print management tools for Multi-functional Printers.
- Installed fiber-optic cable and observed splicing.
IT Computer & Printer Trainee
Theodist Business Superstore Ltd.
05.2021 - 07.2021
- Set up a wired network using Cat6 cables (Standard A and Standard B)
- Installed CCTV cameras for the company's warehouse
- Learned new materials, processes, and programs quickly.
- Assisted with deliveries and services
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Assisted in cleaning printers and replacing toners
- Interacted with customers under supervision to support operational objectives.
- Set up computer workstations for office staff
- Troubleshot hardware and software issues for printers and computers
- Installed and activated Kaspersky and Microsoft Office
Education
Bachelor of Information Technology -
Don Bosco Technological Institute
Port Moresby, Papua New Guinea11-2021
Upper Secondary School Certificate -
Jubilee Catholic Secondary School
Port Moresby, Papua New Guinea11-2016
Lower Secondary School Certificate -
Jubilee Catholic Secondary School
Port Moresby, Papua New Guinea10-2014
Upper Primary School Certificate -
Port Moresby International School
Port Moresby, Papua New Guinea11-2012
Skills
- User Management: On-Premise Active Directory & Microsoft 365 Admin
- Communication (verbal & written)
- Remote desktop support
- Help desk support
- Leadership qualities
- Microsoft Office
- Technical skills
- IT documentation
- Hardware repair
- Windows Server management
- Advanced troubleshooting
- Basic and Advanced networking knowledge
Personal Information
Hobbies: Art, Photography, Reading, Participating in Group Activities, Repairing, Learning languages and different cultures, Helping others, Conducting research
Certification
- Bachelor in Information Technology
- Commscope Infrastructure Academy - Fiber Optic Infrastructure Specialist (SP4420)
- Commscope Infrastructure Academy - Microwave Radio Antenna Link Fundamentals (SP6105)
Timeline
IT Support Engineer (Part-time)
Makap Lawyers
01.2023 - 03.2024
Network Engineer
Asia Pacific Communication Specialist
07.2022 - Current
Cabling and Printer Technician
Datec PNG Ltd.
12.2021 - 07.2022
IT Computer & Printer Trainee
Theodist Business Superstore Ltd.
05.2021 - 07.2021
Bachelor of Information Technology -
Don Bosco Technological Institute
Upper Secondary School Certificate -
Jubilee Catholic Secondary School
Lower Secondary School Certificate -
Jubilee Catholic Secondary School
Upper Primary School Certificate -
Port Moresby International School
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