Leslie Wagiam
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Investigations Manager
Telikom Limited
01.2020 - 02.2024
- Delivered concise briefings on ongoing investigations to executive leadership teams which informed strategic decision-making processes.
- Established and maintained productive relationships with law enforcement agencies, leading to effective cooperation during joint investigations.
- Promoted continuous learning within the department by staying updated on industry trends and incorporating new methodologies into investigation processes.
- Enhanced efficiency by developing and implementing investigative procedures and strategies for the team.
- Increased case closure rate through thorough analysis, attention to detail, and diligent follow-up on leads.
- Reduced risk exposure by conducting thorough internal investigations, identifying vulnerabilities, and recommending corrective actions.
- Developed targeted training programs that elevated staff competencies and bolstered overall team effectiveness.
- Provided expert guidance to junior investigators, enhancing their skills and performance levels.
Team Leader Subsidiary Audit
Telikom Limited
07.2019 - 07.2022
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
Bank Senior Risk Manager
Bank South Pacific
04.2013 - 09.2015
- Mentored junior team members in risk analysis techniques, promoting professional growth and enhancing departmental expertise.
- Created training programs for employees on risk awareness, fostering a proactive approach to managing potential threats within the organization.
- Developed strong relationships with key stakeholders, fostering a culture of open communication and proactive risk management.
- Established strong partnerships with external vendors, facilitating smooth coordination during crisis situations requiring rapid response.
- Mitigated financial losses by establishing robust fraud detection systems and monitoring suspicious transactions.
- Contributed significantly to the development of enterprise-wide policies governing risk management activities across all business units.
- Streamlined reporting process for timely delivery of accurate risk-related data to senior management and regulators.
- Spearheaded cross-departmental initiatives aimed at reducing organizational vulnerabilities through effective collaboration among key stakeholders.
Branch Network Support Manager
Bank South Pacific
06.2011 - 05.2013
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
Bank Branch Manager
Bank South Pacific
10.2009 - 04.2012
- Managed daily branch operations for optimal efficiency and performance, resulting in improved customer experiences.
- Led a team of banking professionals, providing regular coaching and development opportunities for career growth.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Assessed employee performance and developed improvement plans.
- Fostered strong relationships with clients by addressing their needs promptly and providing personalized financial solutions.
- Promoted a culture of innovation by encouraging staff to share ideas and solutions that improved overall branch operations and customer service levels.
- Enhanced employee engagement by organizing team-building activities, training sessions, and open communication channels within the branch.
- Conducted regular audits of branch operations to maintain compliance with internal policies and external regulations.
Bank Relationship Manager
Bank South Pacific
08.2008 - 10.2010
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
Bank Branch Manager
Bank South Pacific
06.2007 - 11.2008
- Managed daily branch operations for optimal efficiency and performance, resulting in improved customer experiences.
- Led a team of banking professionals, providing regular coaching and development opportunities for career growth.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Assessed employee performance and developed improvement plans.
Bank Branch Manager
Bank South Pacific
04.2006 - 10.2008
- Managed daily branch operations for optimal efficiency and performance, resulting in improved customer experiences.
- Led a team of banking professionals, providing regular coaching and development opportunities for career growth.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Assessed employee performance and developed improvement plans.
Education
Diploma of Accounting - Accounting
International Training Institute
Port Moresby, Papua New Guinea04.2022
Bachelor of Management Studies - Business Management
Divine Word University
Madang03.2009
Skills
- Interview techniques/Investigative Analysis
- Legal Compliance
- Planning and organising
- Ability to prioritise work
- completion of high work standard
- People Management/Leadership/Supervision
- Prepare and review reports
- Training/Couching/Mentoring
Accomplishments
- Achieved [profit] through effectively helping with [Establishment of 4 new BSP Branches].
- Documented and resolved [network Issue] which led to [connectivity].
- Completion of 80 page investigation report in one week with three staff members.
Languages
English
Professional Working
Certification
- CFE - Certified Fraud Examiner
Watching NRL Rugby, Travelling to new Places
Love a game of Rugby league especially when melbourne strom is playing.
Like travelling to new places to see the environment and people way of life.
Timeline
Investigations Manager
Telikom Limited
01.2020 - 02.2024
Team Leader Subsidiary Audit
Telikom Limited
07.2019 - 07.2022
Bank Senior Risk Manager
Bank South Pacific
04.2013 - 09.2015
Branch Network Support Manager
Bank South Pacific
06.2011 - 05.2013
Bank Branch Manager
Bank South Pacific
10.2009 - 04.2012
Bank Relationship Manager
Bank South Pacific
08.2008 - 10.2010
Bank Branch Manager
Bank South Pacific
06.2007 - 11.2008
Bank Branch Manager
Bank South Pacific
04.2006 - 10.2008
Diploma of Accounting - Accounting
International Training Institute
Bachelor of Management Studies - Business Management
Divine Word University
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