Leilanie Teodoro

● Provide exceptional customer service support: Address client inquiries promptly, resolve issues, and ensure customer satisfaction.

● Manage and supervise the quotation given to the clients by Sales and customer service team : Oversee the preparation and accuracy of quotes, ensuring they meet client needs and company expectations .

● Manage and supervise the rates and quotations acquired from the carriers: Ensure competitive and accurate rates negotiate with carriers, updating them as needed. Train staff as directed and offer corrective action as required .

● Communicate with agents to arrange shipments: Coordinate with agents for shipment logistics, and ensure pre-alerts, documents, and billing instructions to the team.

● Job Closing: Check all the jobs that require closing in Pronto, as we change to Cargowise, monitoring staff processing is timely and accurate

● Report and Monitoring: Update, maintain, send reports as required by the management.

● Attend to other tasks as required by the General Manager: Assist with additional duties as assigned by the General Manager.

● Processes shipments Air/Ocean/Road Imports & Exports.

● Ensuring all pre alert/ documents/ Invoicing (Local/Overseas) are sent to all related parties.

● Liaising with local and overseas carriers (air & sea). Transport Bookings.

● Monitoring shipments, costs, timelines, and productivity.

● Raising tax invoices to clients for completed Jobs and Authorize supplier Invoices on Freight Software.

● Handling customer queries and providing regular updates.

● Creating Marketing Strategies

● Communicating potential concerns or delays

● Ensure compliance with Papua New Guinea Customs & Quarantine. Working with the Customs Brokers to assist in smooth clearance processes.

● Ensure all cargo is clear and all impediments are met to enable delivery.

● Lead sales and marketing team

● Create strategies

● Set up a sales plan

● Maintain customer relations

● Customer service

● Handling customer concerns

● Organizing employee schedule

● Ensuring company policies are followed

● Overseeing pricing and stock control

● Monitoring employee performance

● Assists manager by performing related duties

● Daily Operations

● Managing Inventory

● Customer Service

● Training Employees

● Monitor staff productivity

● Hire and train new employees

● Prepare work schedules

● Assign employees to specific duties for the day