Kuhan Harasu

Responsible for promotions, sales, profitability and marketing of hotel, restaurants, leisure outlets or such other promotional programs, as company deems commercially viable.

• Maximizing program membership sales
• Minimizing call center Cost
• Implemented CRM best practices, improving data accuracy and usability for client management.
• Directly involved in recruitment and initial training of program sales consultants
• Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
• Execute weekly meetings with head of departments to identify techniques to overcome sales obstacles.
• Met with project stakeholders on regular basis to assess progress and make adjustments.
• Streamlined internal processes for better efficiency in client management, reporting, and communication efforts.

• Increased telemarketing sales by implementing strategic marketing campaigns and targeted promotions.
• Conducted ongoing market research to identify new business opportunities and expand the company''s reach in target markets.
• Reduced employee turnover by creating a supportive work environment and fostering professional growth opportunities.
• Managed budgets for the telemarketing department, ensuring cost-effective allocation of resources without compromising results.
• Implemented robust tracking systems for monitoring campaign effectiveness, enabling swift adjustments as needed based on real-time data.
• Managed a team of telemarketers, ensuring high performance through effective coaching and guidance.
• Managed revenue models, process flows, operations support and customer engagement strategies.
• Collaborated with other trainers to establish best practices for coaching methods and client management.

• Forecasted sales to management and collaborated to build effective sales team.
• Set ambitious sales goals and motivated strong performance to keep team growing effectively.
• Built strong team by recruiting and developing top sales talent.
• Contributed to successful daily upkeep of sales target tracking.
• Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
• Increased operational efficiency by developing improved filing systems for confidential client records and reports.
• Performed forecasting to identify necessary changes for improvement of business.
• Exceeded sales targets by motivating team members and providing ongoing coaching.

• Operations Team/management - Outbound & Inbound Industry Telemarketing/Customer
• Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
• Increasing sales volume by expanding product line to new database, including existing clients and inactive members.
• Achieved clients sales target for 6 consequent months which have impressed the management for outstanding leadership and being a motivating role model for the rest of the leaders on board.
• Worked with team to identify areas of improvement and devised solutions based on findings.
• Mentored and guided employees to foster proper completion of assigned duties.
• Supervised team members to confirm compliance with set procedures and quality requirements.
• Mentored junior team members, fostering a positive work environment that encouraged professional growth.

• Back-end Data process (UK Customer) Industry under the Banking industry.
• Won "Fast Learning Trainee of the Quarter 2009
• Certificate of performance from operations manager as "Mortgaging Process Specialist 2010"
• Participated and won in semi-finals for badminton singles (inter HSBC league)
• Coordinated closing process with attorneys, title companies and government clerks.