I am keenly interested in joining your esteemed bank due to my passion for the financial sector and my commitment to delivering exceptional customer service With a robust background in finance and customer service relations, I am eager to contribute to your team's success and support your mission of providing innovative financial solutions I am particularly drawn to your bank's reputation for fostering growth and excellence, and I am excited about the opportunity to bring my skills and enthusiasm to your organization
Kristin Ope
Analyst KATS/BSS
Port Moresby
Summary
Dynamic and results-oriented professional with extensive experience at the Bank of Papua New Guinea, adept in analytical thinking and team collaboration. Excelled in enhancing operational efficiency and decision-making processes through expert application of MS Excel and strategic planning. Proven track record in leading teams to achieve continuous improvement and process enhancements, significantly improving workflow and customer satisfaction.
Results-oriented Analyst skillful in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success.
Rational Analyst KATS/BSS with 16 years of experience enhancing operations for organizations through information systems solutions. Proven track record of transforming specific business goals related to growth and efficiency improvements into new system designs. Knowledgeable innovator known for recommending new technologies to enhance existing systems and introduce new systems.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Manager position. Ready to help team achieve company goals.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
18
18
years of professional experience
Work History
Analyst KATS/BSS
Bank of Papua New Guinea
01.2021 - 11.2024
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Inputting payments and transferring funds to commercial banks using Bank of PNG's core Banking Service System (BSS).
- Approving payments payments in BSS.
- Monitoring all queues in BSS and crediting payments to the correct staff accounts.
- Monitoring of queues in Kina Automated Transfer System (KATS).
- Daily checks on tellers cash holdings to ensure cash is balanced with the vouchers.
- Daily checks on tellers cash summary report.
- Daily checks on foreign currencies holdings (AUD/USD).
- Approving of tellers transactions and cash orders.
- Monitor foreign currency holdings and replenish when holdings is low.
- Monitor the Chart of Accounts and account maintenance.
- Open new staff accounts and/or loan accounts.
- Checking of monthly reconciliations.
- Training of new staff on how to use BSS/KATS.
- Liaise with staff and/or commercial banks on queried or incomplete payments.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Improved decision-making processes, providing senior management with detailed analysis and actionable insights.
- Reduced errors in data entry, instituting rigorous quality control checks.
- Optimized operational efficiency by redesigning workflow processes.
- Increased customer satisfaction by analyzing feedback and implementing necessary changes.
- Improved team collaboration with implementation of new communication tools.
- Generated reports detailing findings and recommendations.
- Conducted regular reviews of operations and identified areas for improvement.
- Evaluated customer needs and feedback to drive product and service improvements.
- Developed effective improvement plans in alignment with goals and specifications.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Educated staff on organizational mission and goals to help employees achieve success.
- Optimized customer experience by delivering superior services.
Senior Enquiries Clerk
Bank of Papua New Guinea
11.2012 - 01.2021
- Maintained filing system and organized customer documents for easy retrieval of information.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Inputting payments and transferring funds to commercial banks using Bank of PNG's core Banking Service System (BSS).
- Approving payments payments in BSS.
- Monitoring all queues in BSS and crediting payments to the correct staff accounts.
- Monitoring of queues in Kina Automated Transfer System (KATS).
- Daily checks on tellers cash holdings to ensure cash is balanced with the vouchers.
- Daily checks on tellers cash summary report.
- Daily checks on foreign currencies holdings (AUD/USD).
- Approving of tellers transactions and cash orders.
- Monitor foreign currency holdings and replenish when holdings is low.
- Monitor the Chart of Accounts and account maintenance.
- Open new staff accounts and/or loan accounts.
- Checking of monthly reconciliations.
- Training of new staff on how to use BSS/KATS.
- Liaise with staff and/or commercial banks on queried or incomplete payments.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
- Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Enhanced team morale, organizing staff events and fostering positive work environment.
- Fostered culture of continuous improvement by suggesting and implementing process enhancements.
- Improved response times to customer inquiries, implementing new filing system for quicker access to information.
- Maintained up-to-date employee records to assist in human resources planning.
- Ensured compliance with all regulatory requirements by conducting regular audits of office procedures.
- Assisted in budget preparation to ensure financial efficiency within department.
- Enhanced communication with external vendors, ensuring timely delivery of office supplies.
- Maintained confidentiality of sensitive information, adhering strictly to privacy policies.
- Supported executive decision-making by providing detailed reports and summaries of office activities.
- Reduced errors in data entry through rigorous attention to detail and double-checking work.
- Optimized office space usage, arranging workstations to maximize productivity.
- Enhanced customer service with timely and accurate information when handling inquiries.
- Enhanced customer service with timely and accurate information when handling inquiries.
- Streamlined document retrieval, meticulously filing documents both physically and electronically.
- Managed inventory supplies to prevent shortages, ordering necessary items before depletion.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Input data into spreadsheets and databases.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Compiled and analyzed data to produce reports.
- Created and maintained detailed records of all office activities.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Edited and proofread documents for accuracy and completeness.
- Purchased and maintained office supplies.
- Monitored and tracked budgets and expenses.
- Assisted with onboarding of new employees.
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
- Informed and supported business leaders through consistent communication and administrative support duties.
Customer Service Clerk
Bank of Papua New Guinea
01.2008 - 11.2012
- Built strong relationships with customers, fostering trust and loyalty through exceptional service.
- Kept front check out area clean and organized for efficient service.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Issued receipts and processed refunds, credits, or exchanges.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted in training new customer service clerks, sharing best practices and providing guidance as needed.
- Balanced multiple tasks simultaneously while maintaining composure under pressure during peak hours or challenging situations.
- Resolved escalated customer complaints with empathy and professionalism, ensuring satisfactory resolutions.
- Collaborated with team members to develop new strategies for handling complex customer situations.
- Managed a high volume of calls and emails, ensuring timely responses and accurate information.
- Contributed to a positive work environment through effective communication and teamwork among colleagues.
- Organized efficient service responses by directing visitors and callers to correct personnel.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered prompt service to prioritize customer needs.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Increased efficiency and team productivity by promoting operational best practices.
Records Clerk
Bank of Papua New Guinea
06.2007 - 01.2008
- Streamlined scanning processes by implementing standardized procedures for digitizing physical documents, resulting in more efficient record management.
- Updated records with new information.
- Maintained accuracy of records by verifying accuracy of data in records.
- Assisted with typing, data entry, and answering incoming calls as required.
- Sorted all paperwork and documents alphabetically and according to dates and significance.
- Developed efficient filing system to retrieve records quickly.
- Destroyed records in line with retention schedules to protect confidential information and comply with regulations.
- Provided excellent customer care by responding to inquiries and requests for information.
- Assisted in audits preparation, ensuring all required documentation was easily accessible and uptodate.
- Coordinated with different departments to ensure timely and accurate records updates, improving inter-departmental communication and efficiency.
- Safeguarded sensitive information by enforcing strict security protocols and monitoring access to critical files.
- Enhanced customer service by providing prompt and accurate records retrieval upon request.
- Classified documents according to specified guidelines.
- Operated office equipment to scan and copy documents.
- Followed up with two to three staff in a week and customers by eight to ten phone and emails regarding missing or needed information and compiled retrieved information into files.
- Classified files based on source, type or other details.
- Compiled, sorted and filed high volume of documents.
- Created and printed labels for well-organized filing.
- Added and updated records with current materials.
Clerk
PNG Forest Authority
02.2007 - 05.2007
- Maintained filing system and organized customer documents for easy retrieval of information.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
Education
Diploma in Banking - Diploma in Banking
PNG Institute of Banking & Business Management
Downtown, Port Moresby 11.2024 - 11.2024
Skills
MS Excel
Report preparation
Excel proficiency
Decision-making
Team collaboration and leadership
Time management
Incident reporting
Account reconciliation
Teamwork and collaboration
Interests
Timeline
Diploma in Banking - Diploma in Banking
PNG Institute of Banking & Business Management
11.2024 - 11.2024
Analyst KATS/BSS
Bank of Papua New Guinea
01.2021 - 11.2024
Senior Enquiries Clerk
Bank of Papua New Guinea
11.2012 - 01.2021
Customer Service Clerk
Bank of Papua New Guinea
01.2008 - 11.2012
Records Clerk
Bank of Papua New Guinea
06.2007 - 01.2008
Clerk
PNG Forest Authority
02.2007 - 05.2007
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