Monopoly
Kila Mulina
Administration
Brisbane,N.C.D
Summary
I am a qualified financial service professional with over 20 years of diverse administration experience focused on customer service and call centre operations in financial services environments and the wider private sector. My aim is to develop a long term career in the private as well as the public sectors that will offer the opportunity of advancement through my abilities. I have proven ability to provide excellent administration while maintaining a high level of attention to detail & compliance. I am a detail-oriented and multi-tasked and have the passion and drive to engage actively in current and emerging technologies and systems. I am interested in ways it can be utilized effectively in the workplace to improve business processes. I am eager to learn about financial planning in leveraging my strong administration & customer service experience. I hold a Permanent Engagement Visa 192 granting me working rights in Australia.
Overview
23
23
years of professional experience
3
3
years of post-secondary education
Work History
Volunteer (Treasurer)
REV SIONE KAMI MEMORIAL CHURCH
05.2013 - Current
- Effectively manage financial record, budgeting and ensuring accountability and transparency in all transactions.
- Key responsibilities include: Tracking sales, expenses and the overall financial health to ensure that the team of volunteers continue its vital work without interruption.
- These accomplishments reflect a strong commitment to effective management and sound financial oversight with a volunteer capacity.
Freelance Administrative Assistant
EVE PUBLICATIONS LIMITED PNG
04.2024 - 07.2024
- I was responsible for supporting the wider Team:
- Administrative oversight – handled communications, appointments & schedule events and track deadlines of important meetings.
- Financial management - keeping financial records on Xero Accounting including invoicing.
- Tax Assistance - compiling documents for tax returns requested by tax agent (s).
Office Support
HILL & HILL LAWYERS PNG
11.2022 - 06.2023
- Files- set up for new client files from templates set up by principal.
- Scheduled cases – set court case reminders and prepared all documents set for the court hearings/adjournments.
Office Administration Support
HILL & HILL LAWYERS
11.2022 - 06.2023
- Documentation- handled all follow up on shipping documentation, checking schedules and managing appointments with brokers.
- Banking- managed banking for all payments.
Call Centre Agent-Temp
NAMBAWAN SUPERFUND LIMITED
04.2022 - 06.2022
- Call Centre role responsible for assisting both internal and external customers:
- Service level response rate – part of the call centre team that achieve a 97% response rate, the highest achieve since 2016 through effective listing and problem solving.
- Call Handling Time – responded to 70% of emails within the same day/before 24hours.
- First contact resolution – met 70% target for First Contact Resolution due to strong product knowledge.
Guest Relations Officer
PORT MORESBY NATURE PARK
07.2021 - 03.2022
- Customer Service – maintained high quality service for visitors daily.
- Membership Sales – promoted membership benefits to first-time guests.
- Admission Processing – accurately calculated fees & processed payment.
- Financial Reconciliation – handled venue hire payments and reconciled daily revenue reports.
Front Desk/Admin Support Officer
NATIONAL SUPERANNUATION FUND
12.2013 - 11.2015
- Responsible for all admin ad hoc tasks and overseeing and improving business processes:
- Developed a comprehensive vendor list encompassing travel agents, accommodation providers & car rental services and conference venues. This strategic initiative resulted in a cost reduction by 10% for the quarter.
- Established a master register for collating all documents & distributing.
- Worked effectively with the finance team to manage all facets of payment processes, ensuring accuracy and timeliness in financial transactions.
Client Liaison Officer
KINA INVESTMENTS & SUPERANNUATION
01.2007 - 12.2009
- Administer member contributions for Government Departments and Private sector (224,000) member base:
- Conducted a thorough assessment of member contribution data to ensure precision, leading to a significant reduction in administrative costs by 10%.
- Engaged in effective communication with payroll officers, primarily within government departments and the Finance & Treasury Department to ensure accurate reconciliation of unallocated contributions (PGK 1.06 mil reduced to PGK700, 000).
- Played a pivotal role in enhancing member accuracy update of 36,000 member profiles and achieving a 20% reduction in the occurrence of dummy dates, enhancing accurate reporting.
Reception /Office Admin -Temp staff
VANGUARD INTERNATIONAL
01.2002 - 12.2006
- Provided administrative support for office operations across various sectors including finance, oil and gas sectors, and the broader private sector.
Education
Some College (No Degree) - Financial Services
Victoria University
Melbourne Australia 01.2010 - 11.2011
Diploma - Financial Services
Victoria University
01.2010 - 01.2011
Skills
Accomplishments
- 01/01/10, Awarded the PNG Australia Development Scholarship.
- 01/01/12, Successfully graduated with Distinctions and High Distinctions.
- Collaborated with team of 6 in the development of contributions automation project in 2009
Interests
Pool
Cooking
Timeline
Freelance Administrative Assistant
EVE PUBLICATIONS LIMITED PNG
04.2024 - 07.2024
Office Support
HILL & HILL LAWYERS PNG
11.2022 - 06.2023
Office Administration Support
HILL & HILL LAWYERS
11.2022 - 06.2023
Call Centre Agent-Temp
NAMBAWAN SUPERFUND LIMITED
04.2022 - 06.2022
Guest Relations Officer
PORT MORESBY NATURE PARK
07.2021 - 03.2022
Front Desk/Admin Support Officer
NATIONAL SUPERANNUATION FUND
12.2013 - 11.2015
Volunteer (Treasurer)
REV SIONE KAMI MEMORIAL CHURCH
05.2013 - Current
Some College (No Degree) - Financial Services
Victoria University
01.2010 - 11.2011
Diploma - Financial Services
Victoria University
01.2010 - 01.2011
Client Liaison Officer
KINA INVESTMENTS & SUPERANNUATION
01.2007 - 12.2009
Reception /Office Admin -Temp staff
VANGUARD INTERNATIONAL
01.2002 - 12.2006
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