Kia Viliamu Pole
Port Moresby
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level corporate sales position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Diligent with strong foundation in travel planning and customer service. Successfully facilitated numerous travel arrangements, ensuring client satisfaction and seamless experiences. Demonstrated proficiency in itinerary creation and problem-solving in dynamic environments. Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Travel Consultant
Wisdom Travels Limited
02.2024 - Current
- Utilized data-driven instruction to identify areas of need and implement targeted strategies for improvement.
- Organized trips for individual, family and business travelers.
- Informed clients of travel policies and utilized preferred vendors to maximize company profits
- Handled sensitive information with professionalism and discretion.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
- Continuously sought opportunities for professional development by attending industry conferences, webinars, and training sessions to stay current on the latest trends in travel.
- Collaborated with team members to optimize travel recommendations and share industry knowledge.
- Assisted clients in navigating visa requirements and other travel documentation, minimizing potential issues during their trips.
- Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
- Streamlined booking processes for increased efficiency and reduced client wait times.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
English Teacher
TLC American English Cram School
09.2017 - 03.2023
- Developed strong relationships with parents and guardians, fostering open communication regarding student progress and needs.
- Differentiated instruction to accommodate diverse learner needs, ensuring all students had equal access to education opportunities.
- Encouraged students to take active role in learning and academic success.
- Promoted a positive learning environment by modeling respect, empathy, and active listening skills during all interactions with students.
- Improved classroom management by implementing consistent routines and clear expectations for behavior.
- Collaborated with colleagues to develop interdisciplinary curriculum, resulting in enriched learning experiences for students.
- Led after-school tutoring sessions for students needing extra support or enrichment opportunities, resulting in improved academic outcomes.
- Mentored new teachers within the department, sharing best practices and offering guidance on effective teaching methods.
- Assisted in development of college and career readiness programs.
- Produced engaging lesson plans and activities to help students master learning objectives.
- Contributed to development of school's English curriculum, ensuring it met learning objectives and standards.
- Mentored new teachers, sharing best practices and strategies for effective English instruction.
- Improved English proficiency through immersive language activities and real-life conversation practice.
Public Relations Member
Gong High (Bar & Restaurant)
02.2018 - 02.2023
- Developed skills of customer service.
- Engaged in clientele assistance
- Worked double shifts.
- Learn internal industrial business operations.
- Promotion and marketing.
- Gained a big regular clientele base.
- Learned to mix cocktails and serve to customers.
- Hosted and promoted events of the business.
- Performed in live band for business events.
Education
High School Diploma -
Mt Diamond Adventist Secondary School
Port Moresby, NCDHigh School Diploma -
Motufoua Secondary School
Vaitupu Island, Tuvalu11.2010
Associate of Science - Science Foundation
University of The South Pacific (Tuvalu Campus)
Funafuti, Tuvalu11.2011
Some College (No Degree) - Mandarin
National Taiwan Normal University (Language Centre
Taipei, TaiwanBachelor Of Science - Biotechnology
China Medical University
Taichung, Taiwan09.2017
Skills
- Team work
- Literature scholar
- Lecturing
- Problem-solving skills
- Specimen handling
- Specimen collecting
- Collaboration
- Documentation and reporting
- Punctuality
- Travel Arrangements
- Exceptional customer service
- GDS knowledge
- Administrative tasks
- Social Media
- Mentoring and training
- Multilingual Proficiency (Chinese Mandarin)
- Quick adaptivity
- Flight arrangement
- Geography Knowledge
- Service Promotion
- Critical Thinking
- Active Listening
- International and Domestic Travel
- Business Development
- Team Member Collaboration
- Event Networking
- Well versed with Sabre Red 360
- Cash Handling
Certification
- PNG Driver's License
- Sabre Red 360 certificates.
Singing
Singing is a long lasting hobby of mine. I have performed in gigs around pubs in Taiwan. But mostly just enjoy music and the feeling of joy that singing brings me.
Languages
English
Native language
Chinese (Mandarin)
Upper intermediate
B2
Tuvaluan
Proficient
C2
Timeline
Travel Consultant
Wisdom Travels Limited
02.2024 - Current
Public Relations Member
Gong High (Bar & Restaurant)
02.2018 - 02.2023
English Teacher
TLC American English Cram School
09.2017 - 03.2023
- PNG Driver's License
- Sabre Red 360 certificates.
High School Diploma -
Mt Diamond Adventist Secondary School
High School Diploma -
Motufoua Secondary School
Associate of Science - Science Foundation
University of The South Pacific (Tuvalu Campus)
Some College (No Degree) - Mandarin
National Taiwan Normal University (Language Centre
Bachelor Of Science - Biotechnology
China Medical University
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