Kevin Mathew
Sr. Sales Officer
Port Moresby,NCD
Summary
Proven Customer Service Representative at Sky Finance Ltd, adept in strategic sales and staff training. Excelled in building key stakeholder relationships and resolving customer complaints, significantly enhancing loyalty. Skilled in multi-line phone systems and maintaining professionalism under pressure, ensuring high customer satisfaction and repeat business.
Overview
2025
2025
years of professional experience
Work History
Customer Service Representative
Sky Finance Ltd
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Senior Sales Agent
Sky Finance Ltd for Sky Finance Limited
11.2019 - Current
Education
Diploma In Accounting And Business Management - Business Accounting & Management
Port Moresby Bussiness College
Five Mile, Port Moresby 11.2019
Gr. 12 Certificate - Business Study Class
St. Paul's Lutheran Secondary School
Pausa, Wapenamanda Enga Province11.2016
Skills
Staff education and training
Multi-line phone talent
Key holder experience
Key stakeholder relationship building
Strategic sales knowledge
Timeline
Senior Sales Agent
Sky Finance Ltd for Sky Finance Limited
11.2019 - Current
Customer Service Representative
Sky Finance Ltd
Diploma In Accounting And Business Management - Business Accounting & Management
Port Moresby Bussiness College
Gr. 12 Certificate - Business Study Class
St. Paul's Lutheran Secondary School