Karren Biaga Mondo
Port Moresby
Summary
An experienced and detail-oriented IT Technician with over 2 years of hands-on experience in IT support, troubleshooting, and technical assistance. Great experience in hardware and software maintenance, network management, and providing effective solutions. Demonstrated leadership and communication skills gained from teaching IT fundamentals as a tutor. Skilled in supporting dealership management systems and counter sales, ensuring customer satisfaction and technical efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
IT Service Desk Technician
Teachers Savings & Loan Society
10.2022 - Current
- First Level support to end-users.
- Build of Hardware (PCs & Printer) and deploying.
- First Level Network troubleshooting.
- Cisco phone setup using CUCM system.
- Use ManageEngine for ticket assignment & Asset Inventory.
- IT Administration tasks/Procurement
- Assist in Management Meeting & Board Meeting.
- Engaged in IT Projects
- Use of systems – WebEx, ManageEngine, Lansweeper, Solarwinds, Evolute, CUCM
IT Tutor
IBS College of TVET
03.2022 - 10.2022
- Teaching IT courses to Certificate 3 & Certificate 4 students.
- Set practical on both Hardware & Software and engaging students to do practical.
- PTE Administrator – Administer exams and tests for Pearson Vue.
Dealership Management System Support
Kenmore Group of Companies
10.2020 - 03.2022
- Support to end-users of Dealership systems
- Run daily system backups
- Provided general IT support to the subsidiaries of Kenmore via phone, emails, connecting remotely and onsite.
- Engaged in the IT project – Kenmore Group’s website
Education
Bachelor's Degree - Information Systems
Divine Word University
01.2019
Higher Secondary School Certificate - undefined
Popondetta Secondary
01.2015
Lower Secondary School Certificate - undefined
Popondetta Secondary
01.2013
Skills
- Enthusiasm
- Conscientiousness
- Ethical
- Flexibility
- Self-Motivated
Accomplishments
- Time And Access Management - TISA Ltd
- TISA NOC setup - TISA Ltd
- Cisco Unified Communication Manager - TISA Ltd
- ManageEngine Service Desk - TISA Ltd
- Website revamp - Kenmore Group of Companies
Certification
- Pearson VUE Test Administrator | 2022-06-22 | IBSU, Port Moresby.
- Outbound Teambuilding | 2022-04-03 | IBSU, Port Moresby.
- Responsive Web Design | 2022-01-13 | FreeCodeCamp, Online.
- Network Security Expert | 2021-04-13 | Fortinet NSE Institute, Online.
- CCNA1- CCNA4 | 2019-04 | Divine Word University, Madang.
References
URU, BOURAGA, SYSTEMS ADMINISTRATOR, Uru.Bouraga@tkenmore.com.pg, 74527648, Kenmore Group LTD, Port Moresby, Information Technology
Timeline
IT Service Desk Technician
Teachers Savings & Loan Society
10.2022 - Current
IT Tutor
IBS College of TVET
03.2022 - 10.2022
Dealership Management System Support
Kenmore Group of Companies
10.2020 - 03.2022
Higher Secondary School Certificate - undefined
Popondetta Secondary
Lower Secondary School Certificate - undefined
Popondetta Secondary
Bachelor's Degree - Information Systems
Divine Word University
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