Julliette Tokmun
KAVIENG
Summary
Proactive Executive and Protocol Officer with extensive experience in administrative management and personnel issues, excelling in policy formulation and client relations. Expert in travel logistics, event management, and community engagement, with strong skills in document preparation, records management, and customer support. Bringing exceptional organizational and problem-solving abilities to advance career opportunities. Forward-thinking Operations Specialist bringing 10 years of expertise in working with the Local Level Government Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Proficient in MYOB. Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Administration Officer
Tropical International Limited
02.2015 - 12.2016
- Developed strong working relationships with colleagues, contributing to a positive work environment.
- Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Aided colleagues, managers, and customers through regular communication and assistance.
- Maintained high levels of organization within the office space through regular supply inventory checks and proactive restocking efforts.
- Supported department heads through conducting research, preparing reports, and managing various administrative tasks efficiently.
- Improved record-keeping accuracy by creating an updated filing system for confidential documents and materials.
- Enhanced office efficiency by streamlining administrative processes and implementing new organizational systems.
- Maintained personnel records and updated internal databases to support document management.
- Performed wide-ranging administrative, financial and service-related functions.
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
Technical Service Officer
Kokopo Vunamami Urban Local Level Government
01.2016 - 01.2019
- Raise Goverment Claims for payment for the service Providers .
- Compile and issue works Orders for the clients.
- Maintained detailed records of all service interactions, ensuring accurate client information was available for follow-up actions.
- Provided exceptional customer support, leading to increased client retention and loyalty.
- Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
- Played a critical role in retaining valuable customers through proactive relationship management efforts.
- Developed and maintained strong relationships with key clients, fostering long-term partnerships.
- Demonstrated adaptability in managing diverse clientele while maintaining a steadfast focus on quality outcomes.
- Monitored industry trends to ensure services offered remained competitive in the market landscape.
- Facilitated communication between clients and other service providers.
- Facilitated outreach activities to build community awareness.
- Above all I report bank to the City Engineer and The city Manager
Executive Officer / Protocol Officer - Town Mayor
Kavieng Urban Local Level Government
02.2019 - Current
- Handled administrative management, personnel issues and supply requirements for units to The Town Mayors Office.
- Scheduling Meeting and keeping Meeting minutes Filing Records and Files.
- Raising Government claim ·Making policy formulate“PFDs" ·Formulate information Papers
- ·carry out MYOB tasks Typing. ·Records Keeping and Management. ·
- Attending to Queries ·Inventory using accounts day book.
- Postal Runs Other adhoc and tasks from the director's office.
- Double checked travel logistics before movement.
- Interviewed, recruited and trained new onboarding candidates.
- Increased transparency in local government by implementing open data platforms and encouraging community engagement.
- Attended public forums, events and informal meetings.
- Kept up with news on daily basis to stay informed about local, regional, national and international events.
- Used public gatherings, community events and direct relations to keep constituents happy and informed.
Education
Diploma - Diploma in Public Relations
Alison Learning Institute
Galway, Ireland03.2024
Diploma - Project Management
Alison Learning
Galway, Ireland10.2023
Diploma - Human Resources Management, Papua New Guinea
Alison Learning
Galway, Ireland08.2023
Diploma - Information System
International Training Institute
Kavieng , New Ireland Provicne 12.2022
No Degree - Computer And Information Systems.
University Of Southern Philippines
Philippines' 01.2012
Skills
- Diplomatic Etiquette
- Guest Management
- Document Preparation
- Event Management
- Protocol development
- Travel Arrangements
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Excellent Communication
- Reliability
- Organizational Skills
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Attention to Detail
- Meeting facilitation
- Cross-cultural communication
- Team Collaboration
- Relationship Building
- Team building
- Task Prioritization
- Self Motivation
- Interpersonal Skills
- Analytical Thinking
- Goal Setting
- Professionalism
- Interpersonal Communication
- Time management abilities
- Continuous Improvement
- Adaptability
- Project Planning
- Written Communication
- Problem-solving aptitude
- Process Improvement
- Business Development
- Idea Development and Brainstorming
- Logistics Coordination
- Quantitative skills
- Improvement plan knowledge
- Issue Research
- Program Evaluation
- International mobility management
- Analytical Skills
Personal Information
Gender : Female
Age : 30 years Old
Date of Birth : 17th JANUARY 1994
Marital Status : Single
Number Of Children : One
Currently : Working In Kavieng New Ireland Province.
Certification
- Certified ISO 45001:2018 - Principles of Occupational Health and Safety Management Systems.
Completed on Feb 7, 2004
Languages
Tokpisin
Native language
English
Proficient
C2
Refferences
- Hon. Greg Toxie Seth - Town Mayor Kavieng
Phone Number : +675 72622970 / +675 82706886
gregtoxieset@gmail.com
- Mr Freddy Lemeki - Rabaul District Administrator / Former City Manager - Kokopo City Authority
Phone Number : +675 72852399
- Mr David Lens - Kavieng District Administrator - Kavieng , New Ireland Province
Phone Number : +675 72395299
Declaration
" I Ms.Julliette Tokmun do soldemly declare that all the information I stated aabove in my CV is true to my entire knowledge " .
Timeline
Executive Officer / Protocol Officer - Town Mayor
Kavieng Urban Local Level Government
02.2019 - Current
Technical Service Officer
Kokopo Vunamami Urban Local Level Government
01.2016 - 01.2019
Administration Officer
Tropical International Limited
02.2015 - 12.2016
Diploma - Diploma in Public Relations
Alison Learning Institute
Diploma - Project Management
Alison Learning
Diploma - Human Resources Management, Papua New Guinea
Alison Learning
Diploma - Information System
International Training Institute
No Degree - Computer And Information Systems.
University Of Southern Philippines
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