Julie Watikai
Lae
Summary
Dynamic Teller Operations Manager and Universal Banker at Westpac PNG, adept in financial reporting and analysis, and fostering professionalism and ethics. Excelled in enhancing customer loyalty through effective relationship management and spearheaded cross-selling strategies, boosting product sales. Proven track record in staff training, achieving significant error reduction in transactions, and maintaining high cash handling accuracy.
Overview
2025
2025
years of professional experience
Work History
Teller Operations Manager
Westpac PNG
- Prepared, sorted and distributed Type reports to appropriate branches.
- Maintained strong relationships with customers by addressing concerns promptly and professionally, leading to increased customer loyalty.
- Implemented cross-selling initiatives that resulted in increased sales of bank products such as loans, credit cards, and investment accounts.
- Played an active role in community events as a representative of the bank, fostering goodwill among local residents.
- Reduced errors in transactions through rigorous attention to detail when reviewing teller documentation.
Universal Banker
Westpac PNG
03.2015 - 09.2024
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
- Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Identified customer financial needs through in-person efforts, cold calls, referrals, and marketing while providing strong product knowledge and quality service.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Facilitated smooth transactions by adeptly handling cash deposits, withdrawals, check processing, and loan payments.
- Strengthened customer relationships with proactive communication and timely resolution of queries or concerns.
- Provided exceptional service through accurate and efficient management of teller line duties while maintaining strict confidentiality standards.
- Maintained accuracy in daily transaction reporting, reconciling discrepancies promptly to ensure seamless accounting operations within the branch.
Education
Diploma - Accounting
Goroka Technical College
Goroka11.2014
Skills
- Performance evaluation and feedback
- Financial reporting and analysis
- Professionalism and ethics
- Staff training and development
- Cash handling expertise
- Microsoft office suite proficiency
- Cash drawer balancing
- Banking software proficiency
- Cash handling and management
- Sales proficiency
- Cash control
- Audit examination
- Problem-solving
Timeline
Universal Banker
Westpac PNG
03.2015 - 09.2024
Teller Operations Manager
Westpac PNG
Diploma - Accounting
Goroka Technical College
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