Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
Hi, I’m

Joyce Sobi Kolese

Human Resource Officer
Buka,Autonomous Region of Bougainville

Summary

I had over 7years experience as administration human resource assistant and elevated to Human resource officer. My objective is to contribute effectively and efficiently with honesty and transparency to the development and progress of an organization as support staff. Oversee well-organized and efficient HR operations by balancing organizational targets with compliance and employee demands. Focused on maximizing resource utilization and enhancing performance with forward-thinking approaches. Solid background of improving collaboration and consensus across diversifying company environments. Helpful Human Resources Officer with over five years of experience. Successful at monitoring and reporting on soldier welfare and detailed logistical planning. Adept at following struct budgets and trained in modern leadership skills. Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention. Successful human resource candidate with expertise in employee recruitment, training and payroll management. Adept at building and maintaining positive relationships with employees and management. Strong organizational skills and committed to adhering to relevant laws and regulations. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service officer position. Ready to help team achieve company goals.

Overview

12
years of professional experience
9
years of post-secondary education

Work History

National Agricultural Research Institute
Lae, Papua New Guinea

Human Resources Officer
11.2016 - 08.2019

Job overview

  • Drafted and documented employee handbook and company policies to reduce compliance risks.
  • Processed paperwork and hiring details for promotions and lateral position changes.
  • Supported talent acquisition and allocation procedures by facilitating targeted recruitment campaigns.
  • Promoted employee engagement with organizational objectives during new employee orientations and industry conventions.
  • Facilitated employee relations, benefits administration and performance management initiatives to support workforce needs.
  • Conducted check-ins with employees to assess workplace health and personnel engagement.
  • Provided thoughtful and engaging new employee onboarding presentations to energize workforce and set organizational expectations.
  • Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
  • Ensure all employees are registered with NASFUND & NCSL
  • Supervised job interviews and conducted exit surveys to verify compliance with HR best practices.
  • Assisted managers and supervisors with employee disputes, disciplinary actions and other workplace issues.
  • Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
  • Developed and implemented comprehensive human resources policies and procedures in compliance with applicable federal and state laws.
  • Coordinated employee placements and administrative details.
  • Coordinated new hire onboarding, completing background checks and reference checks to complete screenings.
  • Conducted job analysis, salary surveys and market analysis to deliver competitive compensation and benefits packages.
  • Created and delivered HR training sessions to staff, managers and executives.
  • Conducted performance reviews and provided feedback to managers on employee performance.
  • Collaborated with managers to identify and address employee relations issues.
  • Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
  • Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
  • Coordinated implementation of people-related services, policies and programs through departmental staff.
  • Completed human resource operational requirements by scheduling and assigning employees.
  • Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
  • Improved office efficiency by effectively managing internal communications and correspondence.
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration.
  • Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements.
  • Prepare legal documents along with supervisors on legal matters

National Agricultural Research Institute
Lae, Papua New Guinea

Human Resources Assistant
11.2014 - 11.2016

Job overview

  • Screened applicant resumes and coordinated both phone and in-person interviews.
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Organized new employee orientation schedules for new hires.
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.
  • Created and completed personnel action forms for hires, terminations, title changes and terminations.
  • Processed employee termination paperwork at direction of supervisory staff.
  • Coordinated itineraries and scheduled appointments for human resources staff.
  • Administered compensation, benefits, and performance management systems at direction of supervisor.
  • Developed and implemented policies and procedures to use for recruitment, employee relations and benefits administration.
  • Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
  • Answered and redirected incoming phone calls for office.
  • Coordinated employee training programs to improve productivity and performance.
  • Analyzed and reported on employee turnover rates to assess reasons and make recommendations for improvement.
  • Updated and maintained employee attendance records.
  • Responded to employee inquiries regarding benefits and other HR topics.
  • Aided staff with employee performance review paperwork and documentation.
  • Scheduled and coordinated interviews between hiring managers and potential candidates.
  • Conducted exit interviews with terminated employees.
  • Participated in recruitment and selection process for new hires.
  • Checked references for potential candidates.
  • Created job descriptions on boards for vacant jobs.
  • Converted employee status from temporary to permanent.
  • Carryout payroll administration, process fortnightly pay and variation for all contract staff from 7 regional centres and HQ ancillary staff
  • Update records and administer the HR database to ensure accurate staff information is updated
  • Co-ordination the taxation of employees during pay periods ending to ensure all salaries are taxed appropriately according to salary scales
  • Co-ordinate contract and ancillary staff leave fares and leave entitlements with close consultation with aviation companies (both international and national staff) and airline agents.
  • Administered all Nasfund/NCSL matters throughout all NARI centres for new hires, exits, current contributors in filling in application forms
  • Provide advice to administration clerks in all NARI centres on appropriate forms to use for Nasfund/NCSL etc
  • Provided advice and guidance to all NARI employees on the process of Nasfund/NCSL application forms
  • Administer the Nasfund housing advance for NARI Contract and Ancillary Staff
  • Coordinated the form lodging with Nasfund office Port Moresby in timely manner
  • Advised members on their loan processing in timely manner
  • NARI employer screening and authorizing officer for all NCSL loan application for processing by NCSL team
  • Assisted in front desk (reception services) as and when required
  • Screened telephone calls and redirect to respective offic
  • Registered all incoming and outgoing calls accordingly and advise officers concern on urgent matters
  • Attended to important visitors and internal and external clients calling into HQ
  • Managed and maintained Council Room Bookings
  • Administered the HQ Attendance Register & notice boards with updated required information
  • Coordinated the ID cards processing for NARI HQ, Bubia and Labu staff for contract renewals and New hires & updated the ID database with new information on employees ID
  • Co-ordinate and process driving permit documents for all NARI registered drivers for employees throughout all NARI centre’s
  • Administered Kina finance/BSP new applications by staff.


Papua New Guinea Women in Agriculture Foundation
Lae, Papua New Guinea

Administration Officer
08.2014 - 11.2014

Job overview

  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
  • Prepared agendas and took notes at meetings to archive proceedings.
  • Aided colleagues, managers, and customers through regular communication and assistance.
  • Managed company schedule to coordinate calendar and arrange travel.
  • Managed team petty cash, purchase orders and account transactions.
  • Managed daily payment processing and drafted related financial documents.
  • Created, prepared, and delivered reports to various departments.
  • Generated reports to suggest corrective actions and process improvements.
  • Filing and documentation of PNGWIA files
  • Liase with women farmers from other provinces on membership issues/matte
  • General office administration matters
  • Dispatch mails to appropriate companies and stakeholders
  • Liase with NARI on PNGWIA matters
  • Printing & issuing certificate to PNGWIA registered member farmers

Guard Dog Security Services
Lae, Papua New Guinea

Payroll Clerk
04.2013 - 10.2013

Job overview

  • Maintained payroll information by calculating, collecting, and entering data.
  • Updated employee files with new details such as changes in address or salary levels.
  • Processed new hire paperwork and documents.
  • Maintained employee confidence and protected payroll operations by keeping information confidential.
  • Created payroll reports, tax forms and other financial reports to provide employer with necessary information to make informed business decisions.
  • Reconciled bank and payroll records routinely to verify accuracy.
  • Responded to employee inquiries to clarify payroll issues regarding wages, deductions and taxes.
  • Filed payroll taxes with appropriate government agencies by deadlines to minimize risk of penalties or fines.
  • Issued paychecks on designated pay dates to avoid employee dissatisfaction.
  • Calculated wages, deductions and bonuses in accordance with company policies.
  • Do cash breakups for Guard Dog employees & companies like Ramu sugar, etc
  • Conduct general cash receivable records & Cash payable records
  • Liase with pay roll supervisor & Admin manager on pay issues & general office administration duties
  • Do payouts for Guard Dog Security employees

Ramu Agri-Industries Limited
Madang, Papua New Guinea

Human Resources Assistant
01.2010 - 07.2012

Job overview

  • Filing and document organization of employee’s files, RSPO documents, OH&S documents, Recruitment documents, correspondences and etc.
  • General office duties such as attending to employee’s queries on the counter and direct them to appropriate officers, prepare timesheets for HR department employees and executive staff housing maidens, screen all timesheet coming from sugar departments to ensure they are signed by their appropriate managers, receive and screen all telephone calls and attend to their queries, make telephone calls and fax to company clients on company matters
  • Maintain as well as dispatch mails to various departments and organizations and keep records of outgoing and incoming mails and do follow ups on employee queries to appropriate departments.
  • Support employees on their Nasfund, palm super queries and company loan queries such school fee
  • Liaise with transport department for servicing of company owned vehicles when they are due for service
  • Assist senior clerk in booking travel and accommodation arrangements for employees travelling on leave and business trips.
  • Attending to and register employees queries, requests, grievances to assign to appropriate personal officers
  • Issue correct pro forma documentations when requested
  • Assist with labour recruitment queries and documentations
  • Assist in implementing employment terms of conditions and benefits for permanent staff/seasonal staff
  • Assist in organizing new employees for ID photo’s
  • Assist in compiling data for monthly reports
  • Maintain and collate date accurately in appropriate registry for statistical purposes to meet RSPO requirement
  • Respond to queries directly from the counter and through the phone.
  • Monitor and redirect customers to appropriate departments and managers responsible for their concern
  • Ensure office is clean and comply with company OHS regulations
  • Ensure accurate register of all documents at the front counter
  • Assist recruitment clerk in recruiting and raising change forms for new employees
  • Assist admin supervisor in attending to employees queries when HR admin supervisor is on leave
  • Train 11 company workers on basic chain-saw operation from both sugar & beef operation and oil palm workers
  • General filing for all employees’ records
  • Data entry using both excel, data base
  • Carry out travel arrangements for employees taking annual passage leaves
  • Supervise transport runs for workers on leave and new incoming employees,

New Britain Palm Oil
Kimbe, Papua New Guinea

Wood Machinist Apprentice
01.2008 - 09.2009

Job overview

  • Operating six header planner moulder
  • Operating Thicknesses
  • Operating Rip saw
  • Operating Band saw
  • Cabinet making
  • Monthly servicing of the wood machines at Mosa, Kapiura & Haella Group

Education

PNG University of Technology Timber & Forestry Training College, TFTC, Timber
Lae

Cadet in small Sawmilling (2007 from Sawmilling
01.2006 - 04.2007

University Overview

Timber & Forestry Training College
Lae

and Forestry training college Lae Pett Certificate (2006 from Forestry
01.2006 - 11.2006

University Overview

Buka Open Campus, studies Bishop wade Secondary School

Matriculation
01.2003 - 04.2005

University Overview

Papua New Guinea Human Resource Institute (PNHRI)

Associate Member 12th from Human Resource
02.2015 - 08.2019

University Overview

University Overview

PNGHRI- Associate member 17th May -31st

Skills

Customer serviceundefined

Accomplishments

Accomplishments
  • PNGHRI-Newly established Lae Chapter committee Member
  • NARI Staff representative to NASFUND/NCSL Lae Chapter
  • Econet- effective communication & writing skill

Affiliations

Affiliations

Papua New Guinea Human Resource Institute

Timeline

Human Resources Officer
National Agricultural Research Institute
11.2016 - 08.2019
Papua New Guinea Human Resource Institute (PNHRI)
Associate Member 12th from Human Resource
02.2015 - 08.2019
Human Resources Assistant
National Agricultural Research Institute
11.2014 - 11.2016
Administration Officer
Papua New Guinea Women in Agriculture Foundation
08.2014 - 11.2014
Payroll Clerk
Guard Dog Security Services
04.2013 - 10.2013
Human Resources Assistant
Ramu Agri-Industries Limited
01.2010 - 07.2012
Wood Machinist Apprentice
New Britain Palm Oil
01.2008 - 09.2009
Timber & Forestry Training College
and Forestry training college Lae Pett Certificate (2006 from Forestry
01.2006 - 11.2006
PNG University of Technology Timber & Forestry Training College, TFTC, Timber
Cadet in small Sawmilling (2007 from Sawmilling
01.2006 - 04.2007
Buka Open Campus, studies Bishop wade Secondary School
Matriculation
01.2003 - 04.2005
05.2019
Joyce Sobi KoleseHuman Resource Officer