Joycelyn Abel
National Capital District
Summary
● Hardworking and dedicated person
●Always eager to learn new things
●A quick learner & flexible
●Problem Solver
●A Team Player
● Can do multi task and work under pressure
●Have skills of Microsoft Office (MS Word/Excel/Power point)
●Always meet the deadline of an assigned task
●Flexible in dealing with clients
●Attending to all queries over the phone, email, whatsapp and even face to face complaints
Overview
13
13
years of professional experience
1
1
Certification
Work History
Accounts Receivable Officer
Paradise Private Hospital
12.2013 - Current
- Summarized receivables by maintaining invoice accounts, coordinating monthly transfer to accounts receivable account, verifying totals and preparing reports.
- Posted customer payments by recording cash, checks, and credit card transactions.
- Streamlined accounts receivable processes, resulting in increased efficiency and reduced errors.
- Strengthened internal controls by reviewing current procedures and recommending improvements where necessary.
- Improved customer satisfaction by addressing inquiries professionally and providing clear explanations for payment issues.
- Contributed to a positive work environment through active participation in team meetings and ongoing professional development initiatives.
- Educated clients on payment terms and policies, reducing misunderstandings and fostering clear communication lines.
- Assisted in monthly closing activities, ensuring accurate financial reporting for management review.
- Enhanced cash flow by diligently managing accounts receivable and maintaining accurate records.
- Reconciled customer accounts regularly, identifying discrepancies and resolving them quickly.
- Provided support to accounting department during annual audits, contributing to successful outcomes.
- Facilitated prompt resolution of invoice queries through proactive communication with clients and other departments within the company.
- Performed detailed account reconciliations by preparing complete and easy-to-follow work papers explaining issues, procedures and conclusions.
- Developed customized reports for management review, offering insights into accounts receivable performance trends.
- Reduced outstanding debts by implementing effective collection strategies and negotiating with clients.
- Collaborated with sales teams to resolve billing disputes, promoting positive customer relationships.
- Ensured timely invoicing by creating and issuing invoices to customers promptly after service delivery.
- Contacted internal and external customers to obtain documentation to support invoices and claims.
- Prepared spreadsheets using formulas, V-lookup and other intermediate and advanced Microsoft Excel skills.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
Administration School secretary
Morata Primary School
01.2013 - 01.2013
- Processed student registrations and withdrawals.
- Maintained an up-to-date database of student records, safeguarding confidential information while providing easy access when needed.
- Managed school calendar and scheduling, ensuring timely communication with parents, teachers, and administrators.
- Managed inventory of school supplies and equipment, ensuring adequate resources were available for classroom instruction and activities.
- Enhanced office organization by implementing efficient filing systems and streamlining daily operations.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Established administrative work procedures to track staff's daily tasks.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Accounts Officer /Clerk
Active Forest Limited Company
01.2012 - 01.2012
- Input vendor payments and updated accounts to reflect new balances.
- Communicated and resolved disputes with clients regarding outstanding invoices, payments and adjustments.
- Supported month-end closing process by preparing comprehensive journal entries and adjusting balances as necessary.
Cashier (casual)
Mainland Plumbing & Hardware
01.2012 - 01.2012
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
Education
Diploma in Accounting -
International Training Institute (ITI)
Bachelor's in accounting -
Atlantic International University - HawaiiUSA (online studies)
01.2023
Certificate in Start & Improve Your Business -
PNG EDUCATION INSTUATION, NCD
01.2011
Up-grading English & Mathematic (Gr.12) -
UPNG OPEN CAMPUS
01.2011
Grade twelve (12) certificate -
Kitip Lutheran Secondary, W.H. P
01.2010
Grade ten (10) certificate -
Anglimp High School, W.H. P
01.2008
Grade eight (8) Certificate -
Kagamuga Primary School
01.2006
Skills
- Have secretarial work and intensive skills in office administration Know how to use Microsoft Office (MS Word/Excel/Power point)
- Bank Reconciliation
- Payment Negotiations
- Invoice Processing
- Customer Relations
- Account Reconciliation
- Statement preparation
- Account updating
- Report reviewing
- Teamwork and Collaboration
- Time Management
- Excellent Communication
- Organizational Skills
- Bill Payment and Recordkeeping
- Relationship Building
- Data Entry
- Goal Setting
- Data Analysis
Certification
03/15/24, ..................................., True
Accomplishments
- Certificate of Money Minded Program in financial Literacy in 2022
- Got promoted as a Team Leader for Corporate Accounts -Insurance in 2019
- The CEO awards of excellence at Paradise Private Hospital in 2018
- Certificate of Basic Customer Services @ Paradise Private Hospital in 2018
- Urban Youth Development Training - Certificate in Basic Life Skills Training, NCD in 2011
Attributes
- Non-smoker & buai/betel nut chewing habit
- Non-alcoholic
- Honest, Reliable trustworthy and hard working
- Strong Christianity faith background principal
Jobdescription
- School Secretary / Administration, Maintain Assets Registry, Worked as a Liberian by taking good care of all the books in the library, Curriculum stock - take every end of the month, Assisted the Head Teacher in Salary Section by facilitating payments for ancillary staff, Photocopying & typing
- Accounts Officer / Clerk, Posting of Journal Vouchers, Posting of Creditor Invoices, Filing & answering phone calls, Photocopying & faxing, Other duties requested by the Manger
- Corporate - Accounts Receivable (Insurance), Entering Invoice in MYOB & HMS. Also providing an excel statement for all clients who have been insured under different schemes and sending the bills direct to them within weekly, Follow-up on payments before the deadline, Reconcile the account and provide statement for weekly & monthly report for the bosses, Offsetting payments on the patient's hospital files (HMS) individually and offsetting payment in MYOB & excel, Filing, Attending queries over the phone, email, teams & face-to-face front desk complaints, Follow up with payments for queried/declined invoices with individual patients, Sending SOA every end of the month to clients, Sometimes help at the reception & cashier section when the counter is full of patients and make appointments for all patients to see the doctor when needed
District
Hagen Urban_Papua New Guinea 🇵🇬
Health
Excellent
Personal Information
- Place of Birth: Mt. Hagen-Papua New Guinea
- Height: 154cm
- Weight: 70kg
- Date of Birth: 11/22/1989
- Gender: Female
- Nationality: Papua New Guinea
- Marital Status: Married
Eyes
Normal/Brown
References
- Jacinta Nigimo (Payroll), Paradise Private Hospital, P.O Box 1421, Boroko, NCD, +675 79377547/+675 81804505
- Dr. Sand (MBBS, MR ACGP -Director of ICU General Ward), Paradise Private Hospital, +675 3015200
- Annie Campbell(Corporate Accounts Team Leader), Paradise Private Hospital, P.O Box 1421, Boroko, NCD,+675 78269233 /+675 3015258
- Theresa Chalau (HRM), +675 799 48841/+675 75312414, theresa.chalau@gmail.com
Hobbies and Interests
- Watching every day's news
- Like socialize with people & going to church
- Taking part in charity activities
- Involve in community-oriented activities
- Sports & jokes etc...
Timeline
Accounts Receivable Officer
Paradise Private Hospital
12.2013 - Current
Administration School secretary
Morata Primary School
01.2013 - 01.2013
Accounts Officer /Clerk
Active Forest Limited Company
01.2012 - 01.2012
Cashier (casual)
Mainland Plumbing & Hardware
01.2012 - 01.2012
Diploma in Accounting -
International Training Institute (ITI)
Bachelor's in accounting -
Atlantic International University - HawaiiUSA (online studies)
Certificate in Start & Improve Your Business -
PNG EDUCATION INSTUATION, NCD
Up-grading English & Mathematic (Gr.12) -
UPNG OPEN CAMPUS
Grade twelve (12) certificate -
Kitip Lutheran Secondary, W.H. P
Grade ten (10) certificate -
Anglimp High School, W.H. P
Grade eight (8) Certificate -
Kagamuga Primary School
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