Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Awards
Generic
CV - Joshua Krakuan

CV - Joshua Krakuan

ICT SUPPORT OFFICER
Port Moresby,Papua New Guinea

Summary

Experienced Inventory Officer for 3 years with CPL Group of Company and ICT Technician with Pacific International Hospital with combined experience especially ICT Technician for 8 Months till present. I am Skilled with networking knowledge, equipped with hardware/software installation knowledge, Network Cabling, CCTV Configuration, Switch Rack Project Installation and also improved ICT Level accuracy by 90% within 6 months through IT Project within 3x provinces. Detail-oriented and organized ICT Technician with 3 years of experience in Business Management Skills.

Overview

6
6
years of professional experience
1
1
Certification

Work History

ICT Technician

Pacific International Hospital
08.2019 - 11.2019
  • Assembling of PC, Biometric Access Registration
  • Hardware and Software Installation
  • Basic Troubleshooting and Fault Finding
  • PC repair and maintenance
  • Printer setup and Installation & Network Cabling

Inventory Officer

City Pharmacy Group Limited
10.2021 - 11.2024
  • System Accuracy
  • Invoicing and Despatching
  • General Ledger
  • Stock Monitoring
  • Data Encoding
  • Stocktake Auditing
  • Receiving and Inspecting Shipments
  • Record Keeping
  • Forecasting and Replenishment
  • Supplier Coordination
  • Implementing Best Practices

ICT Technician

Pacific International Hospital
11.2024 - Current
  • Install and configure hardware and software: Set up computers, printers, routers, and other devices.
  • Maintain IT systems: Ensure networks, servers, and devices are running smoothly.
  • Troubleshoot issues: Diagnose and resolve hardware, software, and network problems.
  • Monitor system performance: Track usage, detect anomalies, and optimize performance.
  • Perform regular updates: Apply patches, firmware updates, and software upgrades.
User Support
  • Provide technical assistance: Help staff with IT-related queries and problems.
  • Set up user accounts: Manage login credentials, permissions, and access rights.
  • Document issues and solutions: Maintain logs of support requests and resolutions.
Skills & Qualifications
  • Strong knowledge of operating systems (Windows, macOS, Linux)
  • Familiarity with networking protocols and hardware
  • Excellent problem-solving and communication skills
  • CompTIA A+, Network+, Server & Network Administration
  • OSI Models ( Switch Rack Set-up)
  • CCTV Configuration (SADP Tool Assessment)

Education

Grade 10 Certificate - Academic & Technical

Don Bosco Technical School
02.2015

Grade 12 Certificate - Academic & Technical

Don Bosco Technical School
11.2017

Diploma - Server and Networking Administration in CISCO

Datec Learning Centers
11.2019

Skills

  • Networking Troubleshoot, Hardware and Software Installation, Basic Programming, CompTIA A , C , CISCO (ICND 1 & 2), Communication Skills, Listening Skills, Pronto Knowledge, CCNP, ensuring high availability, CCNP, System Monitoring, Proficient in configuring and troubleshooting Cisco routers, switches, including CCNA
  • Hardware installation and troubleshooting (PCs, printers, routers)
  • Software deployment and updates (Windows, macOS, Linux)
  • Network configuration and maintenance (LAN/WAN, TCP/IP, DHCP, STATIC)
  • System performance monitoring and diagnostics
  • Remote desktop support and virtual assistance
  • Data backup and recovery procedures
  • Cybersecurity protocols and antivirus management

Accomplishments

    Successfully completed three ICT infrastructure projects across 3x provinces (Kokopo, Goroka & Lae), delivering tailored technical solutions, improving system uptime, and enhancing user support efficiency for day to day end-users.

Certification

  • Customer Experienced Certificate
  • 04/2024 - 04/2024 CPL Group Ltd
  • Academic Certificate
  • 03/2015 - 10/2017 Don Bosco Technical, Gabutu
  • Technical Certificate Don Bosco Technical, Gabutu
  • Customer Service Certificate CPL Group Ltd
  • Work Professionalism Certificate CPL Group Ltd

Languages

English
Professional Working

Timeline

ICT Technician

Pacific International Hospital
11.2024 - Current

Inventory Officer

City Pharmacy Group Limited
10.2021 - 11.2024

ICT Technician

Pacific International Hospital
08.2019 - 11.2019

Grade 12 Certificate - Academic & Technical

Don Bosco Technical School

Diploma - Server and Networking Administration in CISCO

Datec Learning Centers

Grade 10 Certificate - Academic & Technical

Don Bosco Technical School

Awards

  • Loyalty Awardee
  • 11/2017 Don Bosco Technical, Gabutu

Similar Profiles

CREATE PROFILE
CV - Joshua KrakuanICT SUPPORT OFFICER