Josephine Kaminiel
Port Moresby
Summary
Detail-oriented individual with exceptional communication and management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
4
4
years of professional experience
Work History
Accounts Payable Officer
Directorate for Social Change & Mental Health Services
Port Moresby, Papua New Guinea
10.2022 - Current
- Closely monitored accounts to post timely payments and resolve billing discrepancies.
- Experience in compiling Finance Forms to comply with Public Finance Management Act.
- Enhanced vendor relations through prompt communication and professional handling of inquiries or concerns.
- Positively interacted with all partners, employees and customers using exemplary communication and interpersonal talents.
- Maintained accurate financial records with attention to detail in data entry.
- Assisted with month-end closing procedures to ensure timely completion of financial reporting requirements.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Managed accurate and timely processing of several invoices per month.
- Handled day-to-day accounting processes to drive financial accuracy.
- Assisted Executive Management with organizing and hosting quarterly Board Meetings, Policy Reviews and staff meetings.
Customer Service Representative
Paradise Private Hospital
Port Moresby, Papua New Guinea
01.2022 - 09.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for services and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed efficient knowledge of services to provide informed recommendations based on individual customer needs.
- Provided assistance and mentoring to new hires, contributing to their successful integration into the team.
- Participated in training programs to enhance product knowledge and customer service skills.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of services and creating welcoming, positive experiences.
Accounts Assistant Clerk
Pacific Asia (PNG) Limited
Port Moresby, Papua New Guinea
05.2021 - 08.2021
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Performed administrative and clerical duties such as word processing, data entry, faxing and copying.
Education
Bachelor of Business Management - School of Business
Papua New Guinea University of Technology
Lae, Morobe 04-2028
Diploma in Architectual Drafting - Architectural And Building Sciences
Polytechnic Institute of Papua New Guinea
Lae 12-2020
Upper Secondary School Certificate -
St Joseph's International Catholic College
Port Moresby, Papua New Guinea12-2017
Skills
- Accounts payable
- Workflow management
- Vast experience with MS Office
- Excellent Verbal and Written Communication
- Experience with AutoCAD
- Excellent Customer service skills
- Multitasking and Time management Skills
- Attention to detail
- Problem-solving abilities
- Reliability
- Organizational skills
- Customer relations
- Petty Cash management
- Financial records and reporting
- Data entry
- Great Interpersonal skills
- Conflict resolution
- Computer proficiency
- Call center experience
- Professional telephone demeanor
- Experience with event organizing and bookings
- Administrative support
Timeline
Accounts Payable Officer
Directorate for Social Change & Mental Health Services
10.2022 - Current
Customer Service Representative
Paradise Private Hospital
01.2022 - 09.2022
Accounts Assistant Clerk
Pacific Asia (PNG) Limited
05.2021 - 08.2021
Bachelor of Business Management - School of Business
Papua New Guinea University of Technology
Diploma in Architectual Drafting - Architectural And Building Sciences
Polytechnic Institute of Papua New Guinea
Upper Secondary School Certificate -
St Joseph's International Catholic College