Josephine Kaminiel
Port Moresby
Summary
Detail-oriented individual with exceptional communication and management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
4
4
years of professional experience
Work History
Accounts Payable Officer
Directorate for Social Change & Mental Health Services
10.2022 - Current
- Closely monitored accounts to post timely payments and resolve billing discrepancies.
- Experience in compiling Finance Forms to comply with Public Finance Management Act.
- Enhanced vendor relations through prompt communication and professional handling of inquiries or concerns.
- Positively interacted with all partners, employees and customers using exemplary communication and interpersonal talents.
- Maintained accurate financial records with attention to detail in data entry.
- Assisted with month-end closing procedures to ensure timely completion of financial reporting requirements.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Managed accurate and timely processing of several invoices per month.
- Handled day-to-day accounting processes to drive financial accuracy.
- Assisted Executive Management with organizing and hosting quarterly Board Meetings, Policy Reviews and staff meetings.
Customer Service Representative
Paradise Private Hospital
01.2022 - 09.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for services and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed efficient knowledge of services to provide informed recommendations based on individual customer needs.
- Provided assistance and mentoring to new hires, contributing to their successful integration into the team.
- Participated in training programs to enhance product knowledge and customer service skills.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of services and creating welcoming, positive experiences.
Accounts Assistant Clerk
Pacific Asia (PNG) Limited
05.2021 - 08.2021
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Performed administrative and clerical duties such as word processing, data entry, faxing and copying.
Education
Bachelor of Business Management - School of Business
Papua New Guinea University of Technology
Lae, Morobe 04-2028
Diploma in Architectual Drafting - Architectural And Building Sciences
Polytechnic Institute of Papua New Guinea
Lae 12-2020
Upper Secondary School Certificate -
St Joseph's International Catholic College
Port Moresby, Papua New Guinea12-2017
Skills
- Accounts payable
- Workflow management
- Vast experience with MS Office
- Excellent Verbal and Written Communication
- Experience with AutoCAD
- Excellent Customer service skills
- Multitasking and Time management Skills
- Attention to detail
- Problem-solving abilities
- Reliability
- Organizational skills
- Customer relations
- Petty Cash management
- Financial records and reporting
- Data entry
- Great Interpersonal skills
- Conflict resolution
- Computer proficiency
- Call center experience
- Professional telephone demeanor
- Experience with event organizing and bookings
- Administrative support
Timeline
Accounts Payable Officer
Directorate for Social Change & Mental Health Services
10.2022 - Current
Customer Service Representative
Paradise Private Hospital
01.2022 - 09.2022
Accounts Assistant Clerk
Pacific Asia (PNG) Limited
05.2021 - 08.2021
Bachelor of Business Management - School of Business
Papua New Guinea University of Technology
Diploma in Architectual Drafting - Architectural And Building Sciences
Polytechnic Institute of Papua New Guinea
Upper Secondary School Certificate -
St Joseph's International Catholic College
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