Joseph Tolopa
Port Moresby
Summary
Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
10
10
years of professional experience
Work History
Systems and Infrastructure Administrator
City Pharmacy Limited
01.2024 - Current
- Provided technical support to end-users via phone, email, and in-person interactions.
- Assisted in troubleshooting hardware and software issues to ensure system functionality.
- Collaborated with team members to improve response times and service delivery efficiency.
- Mentored junior staff on best practices for infrastructure management and support tasks.
- Collaborated with cross-functional teams to streamline IT operations and improve service delivery.
- Managed vendor relationships to optimize hardware and software procurement processes.
- Provided technical assistance to end-users, troubleshooting connectivity issues, and resolving service requests efficiently.
- Partnered with vendors for procurement of hardware, software, and services while negotiating favorable contracts terms.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
IT Support Officer
City Pharmacy Limited
01.2018 - 12.2023
- Provided technical support to end-users via phone, email, and in-person interactions.
- Assisted in troubleshooting hardware and software issues to ensure system functionality.
- Collaborated with team members to improve response times and service delivery efficiency.
- Configured hardware, devices, and software to set up work stations for employees.
IT Help Desk Officer
City Pharmacy Limited
04.2016 - 12.2017
- Provided technical support to end-users via phone, email, and in-person interactions.
- Assisted in troubleshooting hardware and software issues to ensure system functionality.
- Collaborated with team members to improve response times and service delivery efficiency.
Education
Diploma - Network And System Administration
IEA College of Tafe
Port Moresby, Papua New Guinea12-2015
Skills
- Hardware, Software and Network troubleshooting
- Hardware and software maintenance
- Network infrastructure installation
- Teamwork and collaboration
- Multitasking
- Adaptability and flexibility
Timeline
Systems and Infrastructure Administrator
City Pharmacy Limited
01.2024 - Current
IT Support Officer
City Pharmacy Limited
01.2018 - 12.2023
IT Help Desk Officer
City Pharmacy Limited
04.2016 - 12.2017
Diploma - Network And System Administration
IEA College of Tafe
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