Summary
Overview
Work History
Education
Skills
Timeline
Hobbies
Activities
References
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Jonathan Konowana

Jonathan Konowana

Port Moresby

Summary

Build Relationships that will become Bridges that can Catapult and Project me to my Dreams and Goals. Learn to take risks and make good mistakes, accept and learn from them, and make better decisions to be a better individual and professional.

Overview

5
5
years of professional experience

Work History

ICT Helpdesk Analyst

Kina Bank Ltd
10.2021 - 05.2024
  • Monitor and Track Incidents
  • Answer/reply calls and emails, track requests on ManageEngine Tool
  • Provide remote troubleshooting and diagnosis
  • Work with staff to determine and implement the best solutions to their issues
  • Identify and suggest helpful improvements in IT procedures
  • Provide accurate information on IT products and services
  • Perform follow-ups and visits, update customer status and information
  • Install and configure laptops, desktops, and printers

Digital Concierge/Customer Advocate

Kina Bank Ltd
10.2020 - 12.2021
  • Provide Customer Experience and provide solution to improve services
  • Advise customer on banking products and service
  • Customer onboarding:
  • - Assess Loan: Personal loan, Car Loan, Home Loan, etc.
  • - Opening Accounts: Savings and Cheque account, FD and Term Deposit Account
  • - Register Internet Banking and Mobile Banking
  • Telling: collect deposit and withdrawals, issue bank cheques
  • ATM Custodian

Contact Center Representative

Kina Bank Ltd
07.2019 - 10.2020
  • Attend to customer via phone and email
  • Record and monitor customers’ queries
  • Provide Banking advice and solution
  • Solve customer complaints and issues
  • Account maintenance: Internet Banking and Mobile Banking

Education

Customer Experience and Service Certificate -

IBBM PNG
08-2020

BA - Information Technology

Don Bosco Technical Institute
02-2017

Certificate in ICT - Information Technology

Lae Secondary School
11-2016

Grade Certificate - Science Studies

Lae Secondary School
11-2016

Certificate - Digital Forensics Certificate

CPFA
Port Moresby
01-2022

Skills

  • IT Troubleshooting
  • Technical Helpdesk Procedures
  • Critical Thinking and Problem Solving
  • Call and Email Etiquette
  • Empathy, Compassionate and Patient
  • Detail Oriented
  • Excellent Customer Service
  • Monitoring and Tracking Incidents
  • Leading and Teaching (Preaching)

Timeline

ICT Helpdesk Analyst

Kina Bank Ltd
10.2021 - 05.2024

Digital Concierge/Customer Advocate

Kina Bank Ltd
10.2020 - 12.2021

Contact Center Representative

Kina Bank Ltd
07.2019 - 10.2020

Customer Experience and Service Certificate -

IBBM PNG

BA - Information Technology

Don Bosco Technical Institute

Certificate in ICT - Information Technology

Lae Secondary School

Grade Certificate - Science Studies

Lae Secondary School

Certificate - Digital Forensics Certificate

CPFA

Hobbies

Reading, Listening to music, Running, Devotional Bible Study, Watching Soccer, Watching Movies, Playing Guitar, Involve in Church ministries

Activities

  • Involved with Anti-corruption Organization events: Clean Generation and Youth Against Corruption
  • Came 2nd in IBS National School Debate 2014
  • Leadership: Secondary and Primary School SRC President (Head boy)
  • Morobe Student Representative: Gave a Tribute to Sir Michael Somare during his last political visit to Lae in 2016 (Published in the National Newspaper)
  • Participated in 3-region Athletics competition: 100m and 200m sprints
  • Participated in the Kokoda Foundation mentorship program in 2020
  • Travelled on Church Mission Trips to Tufi and Milne Bay
  • Enjoy participating in Charity and Fitness Activities where Kina Bank gets involved
  • NCDC Corporate Dart 2024 and 2025 Charity Futsal Competition 2024
  • Participated in the first AI Summit 2025, hosted by ITI

References

  • Lynald Naig, Manager End-User Support, Lynald.Naig@kinabank.com.pg, 72202509, Kina Bank Ltd
  • Karo Geno, GM Customer Experience, Karo.Geno@kinabank.com.pg, 71006011, Kina Bank Ltd

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