JOHN SIMBAI OVIA
Lae,MP
Summary
Experience senior management professional in the telecommunication industry, I specialize in driving growth, managing large-scale operations, and leading teams through transformation. My expertise spans strategic planning, market expansion, and enhancing organizational performance, all while fostering innovation and collaboration. I am committed to delivering sustainable value and leading through industry change.
Overview
20
20
years of professional experience
Work History
SENIOR MANAGER SALE & MARKETING
MOMASE & HIGHLANDS TELIKOM LIMITED
LAE, PAPUA NEW GUINEA
03.2023 - Current
- Reporting to the Head of Sales and Marketing, the role is actively responsible to lead and manage the Sales & Marketing operations of fixed and mobile business to achieve its intended outcomes, oversee daily operations of the business administrations, finance & collections, fleet, security and properties units, ensuring the creation and implementation of a strategy design to grow the business and maintain high standard of the commercial business and maintain operations
HEAD OF REGION
MOMASE & HIGHLANDS TELIKOM LIMITED
LAE, PAPUA NEW GUINEA
04.2023 - 03.2024
- Reporting to the acting General Manager Commercial, the role is actively responsible to lead and manage the business operations coinciding with the organizations corporate plan to achieve its objectives, oversee daily operations of the network, commercial operations, business administrations, finance & inventory, fleet, security and properties units, ensuring the creation and implementation of a strategy design to grow the business and maintain high standard of business operations.
HEAD OF OPERATIONS
TELIKOM PNG LIMITED
PORT MORESBY, PAPUA NEW GUINEA
09.2019 - 02.2024
- Provide operations update to Chief Executive Officer office
- Work in partnership with other divisional heads ensuring operational plans are aligned and delivered within budget
- work in collaboration with the Telikom subsidiaries fostering business synergies.
- Drive delivery of customer Access Network Projects (CAPEX/OPEX) and operational service deliver
- Drive on-time service delivery of customer service ensuing improved level customer satisfaction
- Focus on improving performance and processes in an effort to better support customer(s) service and network operations.
- Identify gaps in the administrative process and bringing strategic solutions to ensure proper control management in place
- Determine areas of improvement for cost control initiate changes
- Reduce expenses by putting controls in place to utilize current available resource(s)
- Effective cost management
- Maintain operational efficiency with proactive oversight and improvements
- Define employee functions and keep direct reports on task
- Audit business operations sites exchanges and HCN sites to improve network uptime
ACTING GENERAL MANAGER COMMERCIAL / HEAD OF SOUTHERN REGION
TELIKOM PNG LIMITED
PORT MORESBY, PAPUA NEW GUINEA
12.2021 - 02.2023
- Reporting to the Chief Executive Officer, the General Manager Commercial is actively responsible to lead and manage the Commercial Division to achieve its intended outcomes, oversee daily operations of the business units or organisation, ensuring the creation and implementation of a strategy design to grow the business and maintain high standard of the commercial business
- Manage high level of client satisfaction by maintaining good relationships, through efficient account management based on SLAs
- Achieve high levels of client satisfaction by maintaining good customer relations through efficient service delivery and product sales and after sales support
- Be able to improve level of service delivery through effective management of resource support
- Supervising the daily operations of the customer service department
- Setting customer service goals for team members and helping them to reach those goals
- Interacting with customers and handling customer complaints in a timely manner
- Ensure a high standard in level of service, guaranteeing customer satisfaction, progression in customer base through improved technologies
- Be able to provide professional leadership and guidance in a business and technical environment
- Manage client relationships, identifying opportunities for new contracts
- Analyze data and create reports to identify areas of business growth
- Monitor local and federal regulations
- Bid on new projects and negotiate contract terms
REGIONAL BUSINESS MANAGER
TELIKOM PNG LIMITED
PORT MORSEBY, PAPUA NEW GUINEA
06.2016 - 09.2019
- Manage the business operations profit and loss including retail sales and access network operations
- Complete aging trouble tickets, based on defined OLA and SLA for different service types
- Complete aging work/service orders, based on defined OLA and SLA for different service types
- Complete pending Customer Access Network
- Instill discipline in staff, attendance, motor vehicle management and feedback reporting to stakeholders including customers, attire
- Build team congeniality within the business and fostering a good working relationship with other key divisions; Key Accounts and other accounts
ACTING DIVISIONAL MANAGER REGIONAL BUSINESS
TELIKOM PNG LIMITED
PORT MORESBY, PAPUA NEW GUINEA
04.2014 - 06.2015
- Reduce expenses by enforcing process and cutting unnecessary spending
- Provide Strategic pathway to business operations
- Oversee business operations Profit and Loss for Highlands, Momase and New Guinea Islands
- Focus on Sales growth, Revenue Protection and reduction of aged orders to manageable level
MANAGER ESCALATION MANAGEMENT & REPORTING
TELIKOM PNG LIMITED
PORT MORESBY, PAPUA NEW GUINEA
11.2013 - 02.2015
- Manage identified gaps and branches and provide visibility and system analytical support, improving on turnaround time
- Run system generated reports, manage the overall performance of Orders in the Business Regions
- Effectively coordinate with regional business managers and their line managers to deliver and restore services to meet customer satisfaction
- Managed and motivated employees to be productive and engaged in work.
- Cross-trained existing employees to maximize team agility and performance.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
MANAGER ACCESS NETWORK DELIVERY
TELIKOM PNG LIMITED
PORT MORESBY, PAPUA NEW GUINEA
01.2012 - 11.2013
- Drive the New Guinea Islands, Momase, Highlands and Southern regions Access Delivery and Operations
- Provide strategies and drive discipline with work ethic and processes
- Identify business improvement together with respective key managers and personals and source funding to implement
- Drive delivery of customer Access Network Projects and Operational service deliver
- Optimize with the resources on hand to ensure high team performance
ACTING HEAD OF ACCESS NETWORK
TELIKOM PNG LIMITED
12.2012 - 02.2013
- Set strategic road map for Telikom Access Network and operations
- Work in partnership with other divisional heads ensuring operational plans are aligned and delivered within budget
- Drive project implementation on access network, maintaining operational efficiency with proactive oversight and improvements
- Define employee functions and keep direct reports on task
- Develop succession plan, mentor and groom
ACTING REGIONAL MANAGER ACCESS NETWORK - MOMASE
TELIKOM PNG LIMITED
01.2012 - 12.2012
- Provide strategies and drive discipline with work ethic and processes
- Optimize with the resources on hand to ensure high team performance
- Manage cost and deliver service within time frame
- Maintain operational efficiency with proactive oversight and improvements
- Define employee functions and keep direct reports on task
ACTING MANAGER
TELIKOM PNG LIMITED
04.2007 - 08.2007
- Maintain operation efficiency in service delivery
- Manage government and individual paid projects
- Strategize and drive delivery of rural communication service delivery & Operations
- Coordinate with divisional managers to deliver end to end customer expectation
TEAM LEADER
TELIKOM PNG LIMITED
PORT MORESBY, PAPUA NEW GUINEA
01.2005 - 04.2007
- Lead team of satellite engineers and technical officers to deliver and operate satellite services
- Plan, procure materials, do logistics and delivery the service
- Optimize with the resources on hand to ensure high team performance
- Manage cost and deliver service within time frame
- Maintain operational efficiency with proactive oversight and improvements
- Define employee functions and keep direct reports on task
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
Education
BACHELOR OF BUSINESS - Business Administration And Management
DIVINE WORD UNIVERSITY
PORT MORESBY, PAPUA NEW GUINEA01.2013
Telecommunications
COMMONWEALTH TELECOMMUNICATIONS ORGANIZATION (CTO)
LAE, PAPUA NEW GUINEA01.2012
FULL TECHNICAL DIPLOMA IN TELECOMMUNICATIONS & ELECTRONICS ENGINEERING - Telecommunications
CITY & GUILDS INSTITUTE OF LONDON
LAE, PAPUA NEW GUINEA01.2001
ADVANCED TECHNICIAN DIPLOMA IN TELECOMMUNICATIONS & ELECTRONICS ENGINEERING -
CITY & GUILDS INSTITUTE OF LONDON
01.2001
TECHNICIAN DIPLOMA IN TELECOMMUNICATIONS & ELECTRONICS ENGINEERING -
CITY & GUILDS INSTITUTE OF LONDON
01.2000
Skills
- Managing operations and efficiency
- Strategic planning
- Financial management
- Project planning
- Cost control
- Innovation management
- Regulatory compliance
- Sales strategy
- Market analysis
- Business development
- Employee coaching and mentoring
- Teamwork and collaboration
Languages
English
Timeline
HEAD OF REGION
MOMASE & HIGHLANDS TELIKOM LIMITED
04.2023 - 03.2024
SENIOR MANAGER SALE & MARKETING
MOMASE & HIGHLANDS TELIKOM LIMITED
03.2023 - Current
ACTING GENERAL MANAGER COMMERCIAL / HEAD OF SOUTHERN REGION
TELIKOM PNG LIMITED
12.2021 - 02.2023
HEAD OF OPERATIONS
TELIKOM PNG LIMITED
09.2019 - 02.2024
REGIONAL BUSINESS MANAGER
TELIKOM PNG LIMITED
06.2016 - 09.2019
ACTING DIVISIONAL MANAGER REGIONAL BUSINESS
TELIKOM PNG LIMITED
04.2014 - 06.2015
MANAGER ESCALATION MANAGEMENT & REPORTING
TELIKOM PNG LIMITED
11.2013 - 02.2015
ACTING HEAD OF ACCESS NETWORK
TELIKOM PNG LIMITED
12.2012 - 02.2013
MANAGER ACCESS NETWORK DELIVERY
TELIKOM PNG LIMITED
01.2012 - 11.2013
ACTING REGIONAL MANAGER ACCESS NETWORK - MOMASE
TELIKOM PNG LIMITED
01.2012 - 12.2012
ACTING MANAGER
TELIKOM PNG LIMITED
04.2007 - 08.2007
TEAM LEADER
TELIKOM PNG LIMITED
01.2005 - 04.2007
ADVANCED TECHNICIAN DIPLOMA IN TELECOMMUNICATIONS & ELECTRONICS ENGINEERING -
CITY & GUILDS INSTITUTE OF LONDON
TECHNICIAN DIPLOMA IN TELECOMMUNICATIONS & ELECTRONICS ENGINEERING -
CITY & GUILDS INSTITUTE OF LONDON
BACHELOR OF BUSINESS - Business Administration And Management
DIVINE WORD UNIVERSITY
Telecommunications
COMMONWEALTH TELECOMMUNICATIONS ORGANIZATION (CTO)
FULL TECHNICAL DIPLOMA IN TELECOMMUNICATIONS & ELECTRONICS ENGINEERING - Telecommunications
CITY & GUILDS INSTITUTE OF LONDON