JEFF KAWAS
Port Moresby
Summary
Reliable and tech-savvy IT Support Technician with a strong background in diagnosing and resolving technical issues across desktops, networks, and enterprise tools. Known for excellent communication skills, patience under pressure, and a proactive mindset in supporting end-users and maintaining system performance.
Overview
21
21
years of professional experience
1
1
Certification
Work History
IT Technician
TISA BANK
10.2024 - Current
- Maintained clean working environment by organizing cables, labeling devices, and keeping workstations tidy.
- Troubleshoot and resolved network connectivity issues for individual users and departments.
- Provided technical support to staff members via telephone, email, or in-person visits.
- Installed and configured hardware and software components to ensure optimal performance.
- Configured PC's and other networking equipment for secure operation.
- Performed regular maintenance on computer systems, including software updates, security patches, and virus scans.
- Evaluated emerging technologies for potential implementation within organization's IT infrastructure.
- Kept accurate records of all IT assets such as computers, monitors, printers, and peripherals.
- Traveled to various worksites to troubleshoot, repair and provide diagnostic support.
Graphics and Media Promotions Officer
National Capital District Commission
01.2020 - 01.2024
- Utilized Adobe Creative Suite to edit photos and create digital illustrations.
- Coordinated with external vendors such as printers or photographers.
- Presented design ideas to clients during meetings and successfully incorporated feedback into final designs.
- Developed creative concepts for advertising campaigns across multiple platforms.
- Constantly sought opportunities to improve personal design skills.
- Created visual assets for social media campaigns that increased engagement.
Website Developer / Odoo ERP System Admin
YES Management
01.2025 - 01.2029
- Company Overview: Company Overview: www.niuginionline.net
- Website Developer
- Conducted regular website maintenance, updates, and backups.
- Participated in agile development methodologies such as Scrum or Kanban for efficient project management.
- Created training content for web application screens and in-person training for end users.
- Provided technical support to clients experiencing issues with their websites.
- Ensured cross-browser compatibility of websites on various platforms.
- Created custom WordPress themes and plugins to meet client needs.
- Developed responsive websites using HTML, CSS, and JavaScript.
- Tested websites for usability, accessibility, and performance optimizations.
- Managed renewal of domain name registrations.
- Odoo ERP System Administration
- Configured and customized ERP software according to specific business requirements.
- Managed data migration from legacy systems to new ERP platform.
- Ensured proper documentation of all aspects of ERP system, including user guides and training materials.
- Assisted in troubleshooting technical issues related to ERP system, ensuring minimal downtime.
- Analyzed business processes and recommended improvements for efficiency.
- Trained end-users on new software, improving their ability to navigate system.
- Implemented ERP systems to streamline operations and enhance productivity.
- Prepared reports on project status for senior management, highlighting achievements and areas requiring attention.
- Coordinated computer network access and use as master control operator.
Network Intern
Datec PNG Ltd
- Coordinated with vendors for equipment procurement and installation assistance.
- Installed and updated software applications related to networking tasks.
- Worked closely with senior engineers on large-scale deployments of complex networks.
IT Technician
Airways Hotel
06.2011 - 12.2013
- PC Service service and repair
- ADSL Modem configuration
- PABX maintenance
- LAN maintenance
- PC service and repair
- Access Door configuration
- Ving Card Safe installation
- CCTV Surveillance setup and configuration
IT Support Officer
RH Trading Ltd
06.2008 - 06.2010
- PC Service service and repair
- ADSL Modem configuration
- PABX maintenance
- Internet setup
- Email setup
- Surveillance system setup
- LAN maintenance
- PC service and repair
- Able BioPlus Time access Management
- Active Directory user creation
Education
Advanced Professional Diploma - Networking, ICND 1 - ICND 2
DATEC LEARNING CENTERS
01.2016
Diploma - Information Systems (Business Computing)
PORT MORESBY BUSINESS COLLEGE
01.2008
Higher School Certification - undefined
KWIKILA SECONDARY SCHOOL
01.2004
High School Certification - undefined
DE LA SALLE SECONDARY
01.2002
High School Certification - undefined
EVEDAHANA PRIMARY SCHOOL
01.2000
Skills
- Administer Windows Server 2008 Enterprise
- Local Area Network setup
- Networking
- Conferencing System
- Web & App development
- Photoshop
- PC service & Repair
- Diligent
- Innovation & creative
- Leadership
- Honest
- Caring
- Flexible
- Determination
Certification
- Udemy Online WordPress Course
- WordPress Customization, Plugin Building, SEO, Web Design using Photoshop, Odoo Enterprise ERP System Implementation
- OHS Basic Fire Awareness Course
- Conducted by OHSCARE (PNG) Ltd at RH Trading Ltd
- Daltron & OVTA Networking Course
- Facilitated by instructor Kevin Skelton of Daltron Training Centre
LANGUAGES
Pidgin (Fluent)
English (Fluent)
References
Harry, Kanadi, IT Manager, hkanadi@yesgroupupng.com, 311 2045, 728 11272, YES Management
Publications
- Www.yesgroupupng.com
- Www.pnggelato.com
- Www.jvhireco.com
- Most of the websites can be found on YES Groupupng landing page. Due to non-maintenance and payment some were put offline.
Timeline
Website Developer / Odoo ERP System Admin
YES Management
01.2025 - 01.2029
IT Technician
TISA BANK
10.2024 - Current
Graphics and Media Promotions Officer
National Capital District Commission
01.2020 - 01.2024
IT Technician
Airways Hotel
06.2011 - 12.2013
IT Support Officer
RH Trading Ltd
06.2008 - 06.2010
Network Intern
Datec PNG Ltd
Diploma - Information Systems (Business Computing)
PORT MORESBY BUSINESS COLLEGE
Higher School Certification - undefined
KWIKILA SECONDARY SCHOOL
High School Certification - undefined
DE LA SALLE SECONDARY
High School Certification - undefined
EVEDAHANA PRIMARY SCHOOL
Advanced Professional Diploma - Networking, ICND 1 - ICND 2
DATEC LEARNING CENTERS