IRENE CAUYAN
Summary
- Insightful Manager with experience directing and improving operations through effective employee
- Proficient in best practices, market trends and regulatory requirements of retail operations.
- Talented leader with analytical approach to business planning and day-to-day problem-solving.
- Focused on delivering decisive, forward-thinking and positive team leadership to enable production success with effective workflows.
- Equips employees to meet goals by building collaborative and skill-based culture.
Overview
23
23
years of professional experience
Work History
Retail Operations Manager
Tango Ltd
Port moresby , Papua new guinea
11.2021 - Current
- Managed daily retail operations to ensure efficient store performance.
- Coordinated staff schedules to optimize coverage during peak hours.
- Implemented inventory management processes to maintain stock levels.
Branch Manager/Retail Manager
TAN INVESTMENT UNLIMITED
Port moresby , Papua new guineaea
12.2018 - 11.2021
Senior Recruitment Manager
FIRST SELECT INTERNATIONAL
03.2018 - 11.2018
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Process the documentations of an applicants and closely monitor the time frame of sponsored -to deploy the manpower to exact deadline.
- Served customers in a friendly, efficient manner following outlined steps of service.
- MANPOWER AGENCY
Branch Manager
ATTIVO REALTY DEVELOPMENT CORP
11.2012 - 02.2018
- Assessed budget plans and present costs to forecast trends and recommend changes.
- Boosted branch sales by developing and deepening customer loyalty through incentive programs.
- Generated dramatic improvements across entire sales cycle, including prospecting, conversion and contract negotiation.
- Produced reports outlining financial data to assist management with making strategic plans and operational decisions.
- Protected company assets with strategic risk management approaches.
- Motivated staff to exceed quotas consistently through INCENTIVES program.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring/termination processes, coaching employees on company protocol and payroll operations.
- Oversaw branch team consisting of 50 staffs in one branch.
- Insured to complete the appliances display and maintain the good quality of our display.
- Updated for the latest model of appliances and gadgets.
- Quality good service in terms of deliveries and services of customers.
- WESTERN APPLIANCE
Key Accounts Specialist (SM Accounts)
CHATTRADE ENTERPRISES
06.2011 - 09.2012
- Handled SM GROUP COMPANIES - SM HYPER MARKET / SM SUPER VALUE / SM SANFORD CORP.
- Manages the sea foods and milk category of our brands.
- Insured that all items is available and visible at selling area all over 200 stores all over Philippines.
- Provide marketing promotions and give extra support to our clients to develop good partner.
- Obtained pricing deals, negotiated contracts and solidified beneficial agreements.
- Prospected for new customers in target areas or demographics to bring in new business.
- Completed routine and complex account updates to resolve problems.
- Proposed additional service options to clients to capitalize on up sell opportunities.
- Documented customer habits and preferences and recommended product and service updates to management.
Fashion and Home Senior Supervisor
PUREGOLD PRICE CLUB INC
06.2003 - 11.2010
- Communicate effectively within the team to cascade the information and to standardization of the company policies and procedure.
- Work with merchandising buyer to understand which products or latest trends that we need to sell and display to our department store.
- Maintain the good relationship with the supplies and retailers.
- Monitor the best-selling models and design in the store and make sure that the consumers have been access to them.
- Insured the merchandise presentation and display is catch the attention of our customers.
- Part of merchandising group to do business buying trip.
- Monitor the performances of our staffs for almost 70 manpower (concessionaire) 30 direct employees for 2 department.
Education
Bachelor in Secondary Education - Literary English Criticism
CITY OF MALABON UNIVERSITY
MalabonSkills
- Retail Operations Management
- Marketing & Sales
- Visual Merchandising
- Teamwork
- Self Management
- Leadership
- Effective Communication
- Critical Thinking
Accomplishments
- Top 3 for the Managerial Leadership Course for 3 months - PUREGOLD ACADEME SCHOOL
- Best awardee for Quality Customer Service speaker
- Top 1 branch for inter-branch competition for quota and sales - Western appliances
- Maintained store for Zero variances at Western appliances for 5 years in service
- Proven record as a Top sales performer and Excellent customer service skills at PUREGOLD
- Winner for being Top grosser and sales quota for Christmas Sales Competition for three consecutive years.
Languages
- Tagalog
- English, Fluent
- Tagalog, Fluent
Timeline
Retail Operations Manager
Tango Ltd
11.2021 - Current
Branch Manager/Retail Manager
TAN INVESTMENT UNLIMITED
12.2018 - 11.2021
Senior Recruitment Manager
FIRST SELECT INTERNATIONAL
03.2018 - 11.2018
Branch Manager
ATTIVO REALTY DEVELOPMENT CORP
11.2012 - 02.2018
Key Accounts Specialist (SM Accounts)
CHATTRADE ENTERPRISES
06.2011 - 09.2012
Fashion and Home Senior Supervisor
PUREGOLD PRICE CLUB INC
06.2003 - 11.2010
Bachelor in Secondary Education - Literary English Criticism
CITY OF MALABON UNIVERSITY