Hilda Gaharepo
Summary
A design-thinking professional with a strong background in Design Thinking from the University of Technology Sydney. Skilled in discovering insights, defining problems, ideating solutions, and delivering prototypes. Also proficient in basic management skills, problem-solving and decision-making, sales through relationship building, and effective communication for team leadership. Extensive expertise in anti-money laundering, compliance, counter-terrorism financing, and anti-bribery and anti-corruption policies. Stay up-to-date with industry standards through annual training modules like the Thomson Reuters AML/CTF Online Training.
Overview
12
12
years of professional experience
Work History
Team Leader EFTPoS –NCD Blitz
BSPGFL
10.2023 - Current
- Conduct regular checks on EFTPoS terminals and consumables such as receipt rolls at each HVM and ensure they are in good order (operational status) and sufficient stock is held for promotional material
- Maintain active operation of branchless banking services of ATMs, EFTPoS and Agents
- Conduct visits to all High Value Merchants in designated zone, to inspect EFTPoS operation, conduct regular refresher training, address issues and ensure merchants operation is compliant with Merchant Agreement and T&C
- Scope opportunity for new markets and identify primary sales activity to reach potential customers effectively
- Provide weekly merchant visitation updates to the EFTPoS Manager
Implementation Support Officer
BSPGFL
03.2021 - 09.2023
- Company Overview: Digital SBU
- Assist Implementation coordinator & Lead to compile User Acceptance Testing document for all Digital iteration and USSD projects
- Ensure all project documents are updated in the project folder
- Attend project, vendor & stakeholders meetings
- Update project issue register
- Raise ticket to vendor via Spyder ticket for issues in production
- Raise ticket to Truteq project tracker for issues raised in test environment to vendor
- Cross selling of bank's products & services
- Onboard Mobile Merchant on CCI
- Digital SBU
Customer Services Officer (SME & Premium centers)
BSPGFL
11.2022 - 03.2021
- Company Overview: Retail Branch (SME Vision City & Waterfront Premium Center)
- Assist chief cashier by counting and verifying cash from tellers
- Assist with end of day balancing of tellers cash
- Assist with telling by accepting Cheque & cash and process customer's transaction like credit transfer, Telegraphic transfer, Western Union and payout pay Cheque
- Ensure client provide appropriate documents with the Cheque presenter at the counter
- Establish communication for Cheque confirmation with respective account manager or relationship manager and AML team (complete SMR when required too) prior to accept large amount Cheque
- Assist Premium & SME customers with general enquiries by ordering bank card, mobile banking, internet banking (Personal & Business), Kundupei Loans (SME, personal and Home loan) etc
- Cross selling of bank's products & services
- Ensure Premium & SME customers provide the banks requirements with respect to product and services offer accordingly
- Asses requirements for new bank account and submit request to Retail Compliance
- Assist open personal, SME business, company, associations and group bank accounts
- Retail Branch (SME Vision City & Waterfront Premium Center)
Customer Services & Sales Officer
BSPGFL
04.2013 - 11.2020
- Company Overview: Retail Branch (BSP Haus)
- Assist chief cashier by counting and verifying cash from tellers
- Assist with end of day balancing of tellers cash
- Assist with telling by accepting Cheque & cash and process customer's transaction like credit transfer, Telegraphic transfer, Western Union and payout pay Cheque
- Ensure client provide appropriate documents with the Cheque presenter at the counter
- Establish communication for Cheque confirmation with respective account manager or relationship manager and AML team (complete SMR when required too) prior to accept large amount Cheque
- Assist customers with general enquiries by ordering bank card, mobile banking, internet banking (Personal & Business), Kundupei Loans (SME, personal and Home loan) etc
- Cross selling of bank's products & services
- Ensure Premium & SME customers provide the banks requirements with respect to product and services offer accordingly
- Asses requirements for new bank account and submit request to Retail Compliance
- Assist open personal, SME business, company, associations and group bank accounts
- Ensure loan requirements and pre-assessment of loan application are done accordingly prior to referring customers to lender
- Identifying trade store owner to become BSP Agent or merchant, assess the business and requirements provided and sign them up for BSP Agent or Merchant
- Establish communication with other business house and schedule a visit for workplace banking
- Retail Branch (BSP Haus)
Education
Diploma of Business & Banking - Electives
PNG Institute of Banking and Business Management Inc. (Torrens University)
05.2022
Diploma of Business Studies - undefined
Divine Word University
11.2020
Upper Secondary School Certificate - undefined
Port Moresby National High School
01.2011
High School Certificate - undefined
Gerehu Secondary School
01.2009
Basic Education Certificate - undefined
Boreboa Primary School
01.2007
Skills
- Coaching
- Complaint resolution
- Mentoring
- Project management
Contact Numbers
3057864, +675 73545981, 76117718
Qualifications Summary
- Design Thinking, University Of Technology Sydney, Short Course
- Basic Management Skills Training, BSP Human Resource, 07/18/22
- Problem Solving and Decision Making, 07/18/22
- Sales by Relationship Building, 06/22/22
- Effective Communication for Team Leaders, 06/16/22
- Anti-Money Laundry, Compliance and Counter Terrorism Financing Police Training, BSPFGL AML Team
- Anti-Bribery and Anti-Corruption (ABC) Policies Training Module, 01/01/24
- Thomson Reuters AML/CTF Online Training, 01/01/24
Timeline
Team Leader EFTPoS –NCD Blitz
BSPGFL
10.2023 - Current
Customer Services Officer (SME & Premium centers)
BSPGFL
11.2022 - 03.2021
Implementation Support Officer
BSPGFL
03.2021 - 09.2023
Customer Services & Sales Officer
BSPGFL
04.2013 - 11.2020
Diploma of Business Studies - undefined
Divine Word University
Upper Secondary School Certificate - undefined
Port Moresby National High School
High School Certificate - undefined
Gerehu Secondary School
Basic Education Certificate - undefined
Boreboa Primary School
Diploma of Business & Banking - Electives
PNG Institute of Banking and Business Management Inc. (Torrens University)
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