Hazel Siaguru AIKUNG
Lae
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact success.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations and relationship-building skills.
Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Worked my way up from being an officer out on the field for 10 years . I understand taxpayer needs and behavior . I understand non compliance, tax evasion and avoidance patterns .
I understand the roles of Tax Administrations.
Experienced in Debt Recovery and Case Selection .
Experience on sanctioned inspections and audit.
Experience in desk audits and inspections .
Knowledgeable across all tax types the Internal Revenue Commission administers. Experienced in GST , Salary Wage Tax and Small Business Tax.
Experienced in technical tax advising and calculations relating to GST and Salary Wages.
Traveled and supervised many tax operations relating to compliance and also tax education extensively throughout the region and NCD.
Very experienced and knowable on business operations in the regions, Lae, Madang, Wewak and Vanimo.
Overview
16
16
years of professional experience
Work History
Acting Director
Internal Revenue Commission
02.2024 - Current
- Implemented business strategies, increasing revenue, and effectively identify and improve tax compliance
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Lead and manage the MOMASE region taxation offices.
- Assisted in recruiting, hiring and training of team members.
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Managed daily operations while overseeing multiple locations to foster increased productivity.
Manager Tax Compliance and Services - Northern
Internal Revenue Commission Papua New Guinea
06.2023 - Current
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Oversee tax awareness programs in the region
- Oversee tax compliance and planning in the region
- Lead and manage teams in the northern region
- managed budgets and allocated resources to maximize productivity .
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maximized performance by monitoring daily activities and mentoring team members.
Manager Taxpayer Services - Northern
Internal Revenue Commission Of Papua New Guinea
11.2020 - Current
- Conduct taxpayer education and awareness in the region
- Conduct taxpayer compliance in the region
- Implement SBT - Small Business Tax Regime June 2021
- Provide reports to the management team when required
- Established team priorities, maintained schedules and monitored performance.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Cross-trained existing employees to maximize team agility and performance.
- Cultivated partnerships with external stakeholders to maximize business opportunities and extend network reach within the industry sector.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Taxpayer Education and Awareness Officer - LAE
Internal Revenue Commission Papua New Guinea
11.2014 - Current
- Wrote detailed narrative reports after tax investigations.
- Carried out outdoor inspections and joint operations
- Tax planning
- Taxpayer visitation
- Examining taxpayer records
- Developed and implemented strategic plans to meet organizational goals, ensuring alignment with company objectives.
- Prepared and submitted detailed reports regarding assignments and ongoing investigations.
- Mitigated potential risks by proactively identifying potential issues and implementing appropriate countermeasures or contingency plans as needed.
- Generated reports detailing findings and recommendations.
- Strengthened communication skills through regular interactions with others.
- Tax negotiations of lodgements and payments due to the ax office
Customer Service Officer
Bank Of South Pacific, PNG
02.2013 - 10.2014
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Stayed current on banking products, services and regulations to continue delivering top-notch service and support.
- Promptly responded to inquiries and requests from prospective customers.
- Answered bank phone lines and directed customers to appropriate department to address concerns.
Examiner
Bank Of South Pacific, PNG
01.2011 - 01.2013
- Performed routine data entry or document management.
- Analyzed information related to daily deposits and withdrawals especially large amounts
- Analyzed new accounts
- Analyzed dormant account reactivation
- Analyzed dishonored cheques
- Analyzed physical cheques at the end of each days
- Doing second days checkups for the bank in the region
- Maintained confidentiality and security of personal information to protect customer privacy and prevent identity theft.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Developed strong relationships with internal and external stakeholders, fostering open communication and collaboration.
- Recorded and edited minutes of meetings and distributed to appropriate officials or staff members.
- Handled cash and credit card payments accurately.
Trainee Technician
Telikom PNG Papua New Guinea
01.2008 - 03.2008
- Increased trainee knowledge with hands-on guidance and mentorship from experienced technicians.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Tested systems, noting issues and completing preventive maintenance.
- Expanded technical skillset through continuous learning and applying new techniques in daily tasks.
- Worked with PABX and switching eqiipment
Education
Bachelor of Arts - Public Administration
Divine Word University
Madang, Papua New Guinea03.2023
Skills
- Payroll & HR Administration and Timekeeping in the MOMASE region
- Performance Evaluation and Monitoring
- Crisis Management - Business Continuity Plans
- Revenue Generation
- Tax technical advising and calculations
- Business transactions analysis
- Identifying tax avoidance and evasion
- Government relations
- Operations Management & Administrative Managment
Affiliations
- Registered Accounting Technician - CPA PNG
READING
Read everything and anything .
Timeline
Acting Director
Internal Revenue Commission
02.2024 - Current
Manager Tax Compliance and Services - Northern
Internal Revenue Commission Papua New Guinea
06.2023 - Current
Manager Taxpayer Services - Northern
Internal Revenue Commission Of Papua New Guinea
11.2020 - Current
Taxpayer Education and Awareness Officer - LAE
Internal Revenue Commission Papua New Guinea
11.2014 - Current
Customer Service Officer
Bank Of South Pacific, PNG
02.2013 - 10.2014
Examiner
Bank Of South Pacific, PNG
01.2011 - 01.2013
Trainee Technician
Telikom PNG Papua New Guinea
01.2008 - 03.2008
Bachelor of Arts - Public Administration
Divine Word University
Similar Profiles
Jack AkiaJack Akia
Manager – Firmer Action Team C at Internal Revenue CommissionManager – Firmer Action Team C at Internal Revenue Commission
TERENCE TAMARUATERENCE TAMARUA
SENIOR OFFICER, TAXPAYER EDUCATION & AWARENESS at INTERNAL REVENUE COMMISSIONSENIOR OFFICER, TAXPAYER EDUCATION & AWARENESS at INTERNAL REVENUE COMMISSION
Elijah TitusElijah Titus
Acting Commissioner - Corporate Support and Tax Operations at Internal Revenue CommissionActing Commissioner - Corporate Support and Tax Operations at Internal Revenue Commission