Summary
Overview
Work History
Education
Skills
Timeline
Generic
Hazel. Herry

Hazel. Herry

Cabin Crew
Port Moresby,NCD

Summary

Welcoming, personable individual with well-developed hospitality skills. Handles high-pressure situations with undeniable grace and poise. Experience with US-based airlines as valued member of cabin crew. Accomplished professional trained in safety procedures for aviation industry. Effectively handles all types of situations and remains calm under pressure. Experienced Cabin Crew member with background providing outstanding customer service to travelers. Security-driven crew member with dynamic team management skills. Competent diffusing volatile situations. Over Number years of experience with large, domestic carriers. Energetic and multilingual cabin crew member with dynamic interpersonal skills. Poised and efficient and dedicated to team-driven environment. Over Number years working as part of cabin crew for national airline. Customer-minded professional committed to safety and service. Knowledgeable and polished with excellent communication and writing skills. Reliable cabin crew professional with wealth of expertise in airline industry. Offering superb work ethic and motivated, service-driven personality. Looking for exciting role as crew member with US-based airline carrier. Service-oriented professional with Number years of flight crew experience. Excellent history of using critical thinking and sound judgment to solve challenges. Personable and energetic with firm command of flight safety and regulations. Polished crew member offering more than Number years of employment in commercial aviation industry. Focused and astute and fluent in Number languages. Outstanding record of performance for domestic and international flights. Accomplished Flight Attendant offering over Number years in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service. Energetic and multilingual Flight Attendant with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude. Customer-driven Flight Attendant with dynamic safety and service skills. Highly effective in diffusing volatile passenger situations. Known for best-in-class customer service and top-notch friendliness. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

13
13
years of professional experience
13
13
years of post-secondary education

Work History

Cabin Crew Economy Liner Operator

Air Niugini Limited
Port Moresby
08.2018 - 05.2022
  • Checked personnel for proper uniforms and safety equipment.
  • Reviewed, handled, assembled and removed passenger cabin furnishings to check cleaning quality.
  • Checked whether personnel completed required duties and responsibilities during respective shifts.
  • Cross-trained shift staff in various tasks by rotating assignments on frequent basis.
  • Followed company regulations and rules to promote safe environment for travelers and employees.
  • Enforced lost and found procedures for any items inadvertently left behind by travelers.
  • Stocked cabin with safety guides, airsick bags and cleaning products after every flight.
  • Conducted complete and accurate audits of aircraft following cleaning and sanitization procedures.
  • Oversaw maintenance of all required equipment and sent it out for required services.
  • Cleaned and serviced aircraft cabin, galleys and lavatories.
  • Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
  • Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
  • Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
  • Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
  • Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
  • Collected trash, tidied up aisles and wiped down surfaces during and in between flights to keep cabin clean.
  • Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
  • Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
  • Ensured safety and comfort of customers onboard aircraft.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
  • Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
  • Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
  • Resolved passenger conflicts and medical emergencies during flights.
  • Answered passenger questions and provided solutions to issues arising during flights.
  • Relayed updates and information to passengers after confirming key details with pilot.

Cabin Crew Check and Trainer Domestic

Air Niugini Limited
Port Moresby
08.2016 - 08.2018
  • Scheduled and taught in class and online courses to increase learning opportunities.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
  • Monitored participant workflow and behaviors throughout training process.
  • Tracked attendance and evaluated progress for assigned trainees.
  • Analyzed team performance and identified opportunities for additional training.
  • Implemented new training courses after assessing corporate data and identifying employee weaknesses.
  • Developed effective training plans based on department needs and objectives.
  • Contributed to reductions in employee turnover by revamping training programs.
  • Monitored and reported trainee progress, introducing new learning tools to address individual needs.
  • Supported productivity increase and business growth through new hire training and mentoring.
  • Educated clients on proper use of products and systems.
  • Prepared and presented supplementary learning material to support structured lessons.
  • Developed individualized training plans to achieve staff readiness.
  • Introduced standardized training for cohesive learning environments.
  • Implemented diverse instructional methods, optimizing trainee engagement.
  • Identified and recommended staff for key positions and departments.
  • Delivered instructional presentations on equipment use, focusing on efficiency and safety.

Cabin Crew Supervisor

Air Niugini Limited
Port Moresby
03.2014 - 08.2018
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Achieved results by working with staff to meet established targets.
  • Monitored workflow to improve employee time management and increase productivity.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Solicited customer feedback to identify and improve on areas of weakness.
  • Boosted team performance by developing customer service training materials and conducting service training.
  • Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
  • Developed and implemented customer service policies to enhance satisfaction.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Developed and updated tracking spreadsheets for process monitoring and reporting.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
  • Observed packing operations to verify conformance to specifications.
  • Helped meet changing demands by recommending improvements to business systems or procedures.

Marketing Executive

Post Courier
Port Moresby
01.2012 - 06.2012
  • Developed and executed marketing programs and general business solutions resulting in increased company exposure, customer traffic and elevated sales numbers.
  • Developed technical and non-technical marketing presentations, public relations campaigns, articles, and newsletters.
  • Onboarded new customers efficiently by developing database listings, uploading information, and defining related lists.
  • Collaborated with developers, advertisers and production managers to market products and services.
  • Oversaw Number-person marketing team, promoting continuous improvement, enhancing processes and reducing costs as head of highly efficient and profitable group.
  • Planned and executed marketing campaigns to target groups, areas and wider community.
  • Coordinated appointments and meetings for marketing director with Number active projects.
  • Managed and oversaw design of marketing material and promotional literature for organization.
  • Traveled to promote current programs and drive marketing through trade shows and industry conferences.
  • Launched marketing activities for new product lines and market penetration.
  • Preserved brand integrity by monitoring consistency and quality of marketing content.

Cabin Crew Member

Airlines PNG
Port Moresby
01.2010 - 10.2011
  • Followed company regulations and rules to promote safe environment for travelers and employees.
  • Enforced lost and found procedures for any items inadvertently left behind by travelers.
  • Checked whether personnel completed required duties and responsibilities during respective shifts.
  • Checked personnel for proper uniforms and safety equipment.
  • Stocked cabin with safety guides, airsick bags and cleaning products after every flight.
  • Cleaned and serviced aircraft cabin, galleys and lavatories.
  • Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
  • Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
  • Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
  • Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
  • Ensured safety and comfort of customers onboard aircraft.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
  • Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
  • Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
  • Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.

Merchandiser

SP Brewery
Port Moresby
10.2009 - 01.2010
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Established strong vendor relationships to maintain and support business.
  • Updated pricing and signage to complete product displays and educate customers.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.
  • Verified products appeared at correct locations in proper quantities.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Developed and deployed store-level product training materials to mentor staff on new products and sales techniques.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Collaborated with store managers to devise store layouts and establish aesthetic appeal.
  • Researched current industry trends and competitor activity to stay abreast of resources, technology and best practices.
  • Organized store merchandise racks by size, style, and color.
  • Investigated current trends and innovative techniques to create unique displays.
  • Utilized paper, fabric and props to create displays.
  • Arranged consistent shelves, bins, and racks at Number locations by following established planograms.
  • Created interior displays to promote products in alignment with corporate sales objectives.
  • Created visual displays to highlight new and featured products.
  • Analyzed customer feedback and shopper trends to inform display designs.
  • Monitored and replenished display inventory and restructured according to available stock.
  • Collaborated with store managers to determine best placement for merchandise displays.
  • Promoted seasonal products and trends to move stock and prepare for incoming inventory.

Education

Pre School - Year 8 - Basic Education

Coronation Primary School
Port Moresby
01.1997 - 11.2005

Diploma - Accounting

Open Campus University of Papua New Guinea
Port Moresby
01.2010 - 01.2010

Year 9 To Year 12 - Social Sciences Education

Gordon Secondary School
Port Moresby
01.2006 - 12.2009

Skills

Radio etiquette

undefined

Timeline

Cabin Crew Economy Liner Operator

Air Niugini Limited
08.2018 - 05.2022

Cabin Crew Check and Trainer Domestic

Air Niugini Limited
08.2016 - 08.2018

Cabin Crew Supervisor

Air Niugini Limited
03.2014 - 08.2018

Marketing Executive

Post Courier
01.2012 - 06.2012

Cabin Crew Member

Airlines PNG
01.2010 - 10.2011

Diploma - Accounting

Open Campus University of Papua New Guinea
01.2010 - 01.2010

Merchandiser

SP Brewery
10.2009 - 01.2010

Year 9 To Year 12 - Social Sciences Education

Gordon Secondary School
01.2006 - 12.2009

Pre School - Year 8 - Basic Education

Coronation Primary School
01.1997 - 11.2005
Hazel. HerryCabin Crew