Gwenell Kouse
Aviation Professional - Airline
Port Moresby,NCD
Summary
With a Bachelor's Degree in Management, and current capacity as Paradise Lounge Coordinator, together with previous airport supervisory and acting managerial roles with Air Niugini Ltd, I have developed profound leadership and management skills, aspiring to take up management roles in the near future.
I am a fast leaner, decisive, hardworking, good time manager, independent yet collaborative, responsible and honest.
Overview
11
11
years of professional experience
Work History
Paradise Lounge Coordinator
Air Niugini Limited
04.2024 - Current
- Coordinated the administration of the Air Niugini Executive Club Lounges in the country.
- Collated and finalized the Qantas Club and Southern China Airlines members' lounge usage figures for invoicing to the Finance Department.
- Ensured continuous improvement of the lounge facilities and service standards.
- Administered immediate response to members' queries and complaints by ensuring prompt resolution to all matters raised.
- Ensured monitoring and maintenance of all stock levels and facilities, respectively, for all Paradise Lounges in the country.
- Maintained effective communication with all Lounge staff in Port Moresby and Out ports for the purpose of maintaining smooth operations throughout.
- Provided reports to management regarding inventory control and analysis, lounge access reports and analysis, and expenditure reports and analysis.
- Coordinated and ensured prompt payments are done for services provided to the lounges in Port Moresby and Out ports.
- Carried out other duties as delegated by management.
Airport Supervisor
Air Niugini Limited
03.2022 - 03.2024
- Delegated staff and managed their utilization.
- Allocated resources effectively.
- Oversaw customer service, counter, and management.
- Oversaw safety, security, on-time departure, and revenue generated for the immediate shift on duty.
- Ensured operational and customer service standards are complied with, as required.
- Directed and monitored handling requirements for client operators, such as Hevi Lift and Ok Tedi Mining Ltd.
- Assisted airport manager with monthly port reporting.
Acting Airport Manager
Air Niugini Limited
11.2021 - 12.2021
- Managed administrative and operational requirements.
- Managed resources (personnel and port facilities/equipment).
- Managed and supervised ground handling functions and activities.
- Organized Day of Operations and other reporting to Senior Division Management.
- Ensured an efficient management system was in place that ensured control of ground handling operations and the managing of safety and security outcomes at port level.
Acting Airport Supervisor
Air Niugini Limited
03.2021 - 05.2021
- Delegated and utilized staff effectively.
- Allocated resources effectively.
- Administered customer service, counter, and disruption management.
- Oversaw safety, security, on-time departure, and revenue generation for the immediate shift on duty.
- Ensured operational and customer service standards were complied with, as required.
- Directed and monitored handling requirements for client operators, such as Hevi Lift and Ok Tedi Mining Ltd.
- Assisted airport manager with monthly port reporting.
Senior Traffic Officer
Air Niugini Limited
04.2019 - 02.2022
- Coordinated the duty roster and monitor staff movements as required, in order that all requirements for the day were completed and staff utilization was maximized cost-effectively.
- Ensured customers' queries, concerns, or complaints, and suggestions were promptly addressed in accordance with company policies and to the customers' satisfaction.
- Ensured port activities are compliant with relevant Civil Aviation Rules and Air Niugini Safety Policies.
- Carried out preflight planning.
Traffic Officer
Air Niugini Limited
04.2014 - 03.2019
- Carried out preflight planning and check-in duties.
- Carried out public announcements and boarding calls.
- Assisted in managing flight disruptions.
- Referred customer concerns, complaints, and suggestions promptly to the manager, supervisor, or senior traffic officer, to the customer's satisfaction.
On the Job Trainee
Telikom PNG Limited
08.2013 - 10.2013
- Assisted in attending to faulty phone cable lines.
- Assisted in attending to customers' queries and calls.
- Assisted with filings.
- Assisted with front desk officer administration work.
Education
Bachelor in Management -
Divine Word University
Madang, Papua New Guinea 04.2001 -
Diploma in Management -
Divine Word University
Madang, Papua New Guinea 04.2001 -
Technician Certificate in Telecommunication System -
Telikom Training College
Lae, Papua New Guinea 04.2001 -
Upper Secondary School Certificate -
Tusbab Secondary School
Madang, Papua New Guinea 04.2001 -
Skills
MS Office
Customer Service
Negotiation
Airport Operations
Report Writing
Organizational
Analytical
Leadership
Ticketing
Communication
Problem Solving
Regulatory Compliance
Timeline
Paradise Lounge Coordinator
Air Niugini Limited
04.2024 - Current
Airport Supervisor
Air Niugini Limited
03.2022 - 03.2024
Acting Airport Manager
Air Niugini Limited
11.2021 - 12.2021
Acting Airport Supervisor
Air Niugini Limited
03.2021 - 05.2021
Senior Traffic Officer
Air Niugini Limited
04.2019 - 02.2022
Traffic Officer
Air Niugini Limited
04.2014 - 03.2019
On the Job Trainee
Telikom PNG Limited
08.2013 - 10.2013
Bachelor in Management -
Divine Word University
04.2001 -
Diploma in Management -
Divine Word University
04.2001 -
Technician Certificate in Telecommunication System -
Telikom Training College
04.2001 -
Upper Secondary School Certificate -
Tusbab Secondary School
04.2001 -
Similar Profiles
Siales PangkatanaSiales Pangkatana
Airline Investigations Officer at Air Niugini LimitedAirline Investigations Officer at Air Niugini Limited
Sandeep TyagiSandeep Tyagi
Director Corporate Safety at Riyadh AirDirector Corporate Safety at Riyadh Air
Melissa Joy WatapiMelissa Joy Watapi
Safety Advisor at New Porgera Limited- Barrick Niugini LimitedSafety Advisor at New Porgera Limited- Barrick Niugini Limited