Summary
Overview
Work History
Education
Skills
Location
Personal Information
Awards
Number Of Dependents
Timeline
Generic

Goa Rakava

Port Moresby

Summary

Experienced with team management and leadership. Utilizes effective communication to motivate and guide teams. Track record of implementing strategies that enhance team performance and productivity.

Professional leader prepared for this role. Proven ability to guide teams towards achieving objectives and enhancing productivity. Reliable and adaptable, fosters collaborative environment. Known for strategic planning and conflict resolution.

Professional leader ready to drive team success and exceed objectives. Proven track record in team collaboration, strategic planning, and problem-solving. Known for strong communication skills, adaptability, and reliability. Equipped to foster productive and positive work environment while meeting changing demands.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

13
13
years of professional experience

Work History

Team LEADER - claims

Alpha insurance limited
05.2024 - Current
  • My responsibilities is overlooking the claims officers and reporting directly to the Regional General Manager
  • Assisting with the current claims for ex QBE policies & alpha insurance limited as well
  • Report to the regional general finance manager for the existing ex QBE files on a monthly basis until the files are being run off
  • I have good customer service skills
  • I have handled ISR claims worth millions & great knowledge of what to look out for in the event of a claim
  • I also have done other claims in other policy class such as motor vehicle , marine hull & cargo , medical , general property & public liability
  • Always keen to support my team members when they need help
  • I have attended meetings with the insured & the loss adjuster have resolved claims matters which have being satisfactory
  • I have attended meetings with brokers for their client’s claims and have confidence in building that relationship with the brokers
  • I have attended meetings with the broker’s without my Regional General Manager being in the meeting which I have gain confidence with going out and meeting client’s and broker’s on my own
  • I also communicate with other co insurers when there is collective co insurers involved especially on ISR claims
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
  • Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
  • Assisted in recruitment to build team of top performers.
  • Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
  • Coordinated resources effectively to meet project deadlines and achieve desired results.
  • Facilitated decision-making processes within group through open dialogue and consensus-building techniques.
  • Established clear communication channels to facilitate timely exchange of information between team members and stakeholders.
  • Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
  • Promoted culture of continuous improvement by encouraging feedback from all organizational levels and implementing actionable changes.
  • Coordinated cross-departmental meetings to streamline project execution, fostering collaborative work environment.
  • Organized professional development workshops, contributing to ongoing growth and expertise of team.
  • Enhanced communication strategies, ensuring clear and timely information exchange within team and with clients.
  • Negotiated with suppliers to secure cost-effective resources, positively impacting project budgets.
  • Enhanced team productivity by implementing efficient task delegation and regular performance evaluations.

GENERAL CLAIMS OFFICER

QBE INSURANCE (PNG) LTD
01.2023 - 12.2023
  • My primary responsibilities include evaluating claims for marine, industrial special risks, general property, motor vehicles, medical claims, fidelity, public liability, and worker's compensation
  • I check that the claims fall within the policy's coverage and limitations
  • I respond to phone calls and emails from intermediaries and insured in order to handle issues as quickly as possible
  • I collaborate closely with the underwriting team to verify coverage is in place before accepting indemnity
  • I handle third-party property damage claims in the event that our clients are at fault
  • I always review claims that haven't received an update in at least a month
  • I conducted inspections at car workshops and garages to ensure that client vehicles accepted for repair were completed on time
  • I flagged claims that are complex and require the appointments of loss adjusters and investigators
  • I stepped in on behalf of the claims manager during her trips to New Zealand to attend leadership workshops, as well as during her leave from the office, to look after the claims team and reply to clients during her absence
  • I also helped our Solomon Islands office record claims on the Sirius Pur system, as well as review medical and motor vehicle claims under indemnity

CLAIMS ADMINISTRATOR

QBE INSURANCE (PNG) LTD
01.2015 - 12.2015
  • Received new claims either through phone calls, walk-in customers, or email customers were recorded
  • Registered new claims on the Polisy P400
  • Acknowledged new claims, sent claim references and required claim documents to the insured or broker in order for the claim to be assessed, and passed files to the respective claims officer for further action
  • Did midmonth reports on new claims registered, paid claims, outstanding claims, reinsurance claims, and quarter share claims
  • Sent debit notes to recover reinsurance proportions on claims that had reinsurance
  • I ensured cheque payments were signed and released to the clients within our service levels

CLAIMS CLERK

MITSUI SUMITOMO INSURANCE GROUP LTD
01.2013 - 12.2013
  • Registered new claims on Insoft systems
  • Acknowledged claims and requested outstanding claim documents from the insured
  • Assisted claims officers with workers compensation claims
  • Answering phone calls, email queries, and walk-in customers
  • Created manual claim files and ensured that all customer correspondence was filed in the correct claim files
  • Referred claims that had large thresholds to the Claims Manager before registering claims

TRAINEE ASSISTANT MANAGER

LAVONGAI EQUITIES T/AS NIUGINI DUTY FREE
01.2012 - 12.2012
  • I ensured my staff were at work on time
  • I compiled monthly sales reports for our head office
  • I ensured duty-free items were cleared by customs prior to selling them in the shop
  • Arranged wood crafts were fumigated before being sold in the shop
  • Raised invoices to customers and ensured the items were only sold to travelers from in- and out-going customers
  • I arranged with local sellers and bought items such as earrings, necklaces, and others
  • I ensured their payments were arranged on time
  • I assisted customers well, and they always chose to come back to our shop on their next trip

Education

Associate CIP -

Australia and New Zealand Institute of Insurance and Finance
12.2021

Certificate IV in General Insurance -

Australian and New Zealand Institute of Insurance and Finance
12.2021

ASIC RG146 Tier 1 General Insurance Compliance Personal Accident and Sickness -

Australian and New Zealand Institute of Insurance and Finance
12.2017

Business Writing Skills -

Datec Learning Centre
12.2016

Diploma in Business Management -

Port Moresby Business College
12.2009

Certificate in Business Management -

12.2008

Higher School Certificate -

Gordons Secondary School
12.2007

Lower Secondary School Certificate -

Gordon Secondary School
12.2005

Certificate of Basic Education -

Wardstrip Primary School
12.2003

Skills

  • Claims analysis
  • Customer oriented
  • Communication
  • Negotiation
  • Interpretation
  • Customer service
  • Polisy P400
  • Outlook
  • Lotus
  • Excel
  • Word
  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Team motivation
  • Team supervision
  • Work Planning and Prioritization
  • Work planning
  • Complex Problem-solving
  • Analytical thinking
  • Conflict resolution
  • Team building
  • Client support
  • Client service
  • Key performance indicators
  • Sales expertise
  • Service level agreements
  • Deadline management
  • Time management
  • Multitasking Abilities
  • Decision-making
  • Excellent communication
  • Written communication
  • Task prioritization
  • Problem-solving abilities
  • Team leadership

Location

Rigo, Central

Personal Information

  • Date of Birth: 05/25/87
  • Gender: Female
  • Nationality: PNG
  • Marital Status: Married
  • Religion: United Church

Awards

  • Certificate of Recognition US Marine Corps, Pacific Islands
  • Certificate for demonstrating our value and behaviour of Excellence outcome from QBE Insurance (PNG) Ltd
  • Certificate for demonstrating our value and behaviour on Quality Approach from QBE Insurance (PNG) Ltd
  • Certificate for demonstrating our value and behaviour on Open Minded from QBE Insurance (PNG) Ltd
  • Certificate of completion of Group claims standards from QBE
  • Certificate of completion of Marine Insurance from QBE
  • Certificate of completion Commercial Motor intermediate level from QBE
  • Certificate of completion of AIC 304 successfully evaluating property claims 1st edition from QBE
  • Certificate of completion Group Conduct Reporting and Whistle blowing policy from QBE
  • Certificate of QBE Group Securities Trading
  • Certificate of completion of Issues and Incident from QBE
  • Certificate of completion Cyber Safety from QBE
  • Certificate of completion Conflicts of interest and gifts entertainment from QBE

Number Of Dependents

4

Timeline

Team LEADER - claims

Alpha insurance limited
05.2024 - Current

GENERAL CLAIMS OFFICER

QBE INSURANCE (PNG) LTD
01.2023 - 12.2023

CLAIMS ADMINISTRATOR

QBE INSURANCE (PNG) LTD
01.2015 - 12.2015

CLAIMS CLERK

MITSUI SUMITOMO INSURANCE GROUP LTD
01.2013 - 12.2013

TRAINEE ASSISTANT MANAGER

LAVONGAI EQUITIES T/AS NIUGINI DUTY FREE
01.2012 - 12.2012

Certificate IV in General Insurance -

Australian and New Zealand Institute of Insurance and Finance

ASIC RG146 Tier 1 General Insurance Compliance Personal Accident and Sickness -

Australian and New Zealand Institute of Insurance and Finance

Business Writing Skills -

Datec Learning Centre

Diploma in Business Management -

Port Moresby Business College

Certificate in Business Management -

Higher School Certificate -

Gordons Secondary School

Lower Secondary School Certificate -

Gordon Secondary School

Certificate of Basic Education -

Wardstrip Primary School

Associate CIP -

Australia and New Zealand Institute of Insurance and Finance

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Goa Rakava