Work History
Education
Skills
Software
Languages
Certification
Timeline
StoreManager
Giridharan  Lawrance

Giridharan Lawrance

Operation Manager
Ambur

Work History

Operations Manager (Retail Sales,Cashier Banking )

Zenara Pvt Ltd (Supermarket)
03.2022 - Current
  • Supermarket Operations Manager
  • - Oversees the day-to-day operations of the supermarket
  • - Manages and supervises staff, including department managers and hourly employees
  • - Responsible for inventory management, stock control, and supply chain logistics
  • - Ensures compliance with company policies, industry regulations, and legal requirements
  • - Maintains store appearance, safety, and security
  • - Analyzes sales data and provides insights to improve business decisions
  • - Implements company initiatives and programs to drive sales growth and customer satisfaction
  • - Manages budgets, forecasts sales performance, and controls expenses
  • Retail Sales
  • - Assists customers with purchases, answers questions, and provides product information
  • - Processes transactions, handles customer payments, and maintains a high level of customer service
  • - Maintains knowledge of products, promotions, and company policies
  • - Meets sales targets and achieves sales growth
  • - Participates in visual merchandising, store displays, and promotional activities
  • - Collaborates with colleagues to achieve sales and customer service goals
  • - May be responsible for processing returns, exchanges, and handling customer complaints
  • Cashier Banking
  • - Processes customer transactions, including cash, credit card payments, and checkouts
  • - Maintains accuracy and efficiency in handling cash, operating a cash register, and managing a cash drawer
  • - Provides excellent customer service, answers questions, and resolves customer issues
  • - May be responsible for processing returns, exchanges, and handling customer complaints
  • - Maintains knowledge of products, prices, and company policies
  • - Collaborates with colleagues to achieve sales and customer service goals
  • - May be responsible for balancing a cash drawer, processing deposits, and performing other banking duties

Branch Manager

Orange Food Zone
01.2020 - 02.2022
  • 1. Store Performance: Achieving sales targets, controlling expenses, and maximizing profitability.
  • 2. Leadership: Supervising and developing a team of department managers, supervisors, and hourly staff.
  • 3. Customer Experience: Ensuring exceptional customer service, resolving customer complaints, and improving customer satisfaction.
  • 4. Operations Management: Overseeing store operations, including inventory management, stock control, and supply chain logistics.
  • 5. Compliance: Ensuring adherence to company policies, industry regulations, and legal requirements.
  • 6. Risk Management: Identifying and mitigating risks related to store safety, security, and asset protection.
  • 7. Budgeting and Forecasting: Managing store budgets, forecasting sales performance, and controlling expenses.
  • 8. Reporting and Analysis: Analyzing sales data, identifying trends, and providing insights to improve business decisions.
  • 9. Store Appearance: Maintaining a clean, safe, and welcoming store environment, including upkeep of equipment and facilities.
  • 10. Community Engagement: Building relationships with local communities, organizations, and suppliers.
  • 11. Inventory and Supply Chain: Managing inventory levels, optimizing stock levels, and minimizing waste.
  • 12. Employee Development: Training, developing, and succession planning for store staff.
  • 13. Customer Insights: Gathering and analyzing customer feedback to improve store performance and customer satisfaction.
  • 14. Store Safety and Security: Ensuring a safe and secure environment for customers and employees.
  • 15. Company Representation: Representing the company in a professional and positive manner.

Sales Manager

Orange Food Zone
09.2018 - 01.2020

1. Sales Growth: Developing and implementing strategies to increase sales, expand customer base, and boost profitability.

2. Team Management: Supervising, training, and developing sales staff, including setting performance targets, and providing feedback.

3. Store Operations: Overseeing day-to-day store activities, ensuring efficient merchandising, and maintaining high store standards.

4. Customer Service: Ensuring excellent customer service, resolving customer complaints, and improving customer satisfaction.

5. Inventory Management: Managing inventory levels, optimizing stock levels, and minimizing waste.

6. Visual Merchandising: Creating visually appealing displays and promoting products effectively.

7. Promotions and Events: Planning and executing in-store promotions, events, and loyalty programs.

8. Budgeting and Forecasting: Managing sales budgets, forecasting sales performance, and controlling expenses.

9. Compliance: Ensuring adherence to company policies, industry regulations, and legal requirements.

10. Reporting and Analysis: Analyzing sales data, identifying trends, and providing insights to improve business decisions.

11. Supplier Partnerships: Building and maintaining relationships with suppliers, negotiating deals, and managing vendor partnerships.

12. Store Appearance: Maintaining a clean, safe, and welcoming store environment, including upkeep of equipment and facilities.

Warehouse Manager

RDS Supermarket Pvt Ltd
04.2016 - 08.2018

1. Supervising staff: Overseeing warehouse personnel, including training, scheduling, and performance management.

2. Inventory management: Ensuring accurate tracking and control of inventory levels, including receiving, storing, and shipping products.

3. Safety and security: Implementing and enforcing safety protocols and ensuring a secure environment for employees and assets.

4. Logistics and transportation: Coordinating the movement of goods, including scheduling shipments and managing transportation providers.

5. Quality control: Ensuring that products are stored and handled properly to maintain their quality.

6. Space optimization: Maximizing warehouse space usage and efficiency.

7. Budgeting and cost control: Managing warehouse expenses, including labor, equipment, and supplies.

8. Compliance: Ensuring adherence to relevant laws, regulations, and industry standards.

9. Reporting and analysis: Providing insights and data analysis to improve warehouse operations and inform business decisions.

10. Continuous improvement: Identifying areas for process improvements and implementing changes to increase efficiency and productivity.

Supermarket Cashier (Banking)

Velmurugan Supermarket Pvt Ltd
01.2014 - 03.2016

1. Processing Transactions: Rings up customer purchases, handles payments, and issues receipts.

2. Customer Service: Greets customers, answers questions, and resolves issues.

3. Handling Cash and Credit Transactions: Processes cash, credit card, and mobile payments.

4. Operating Point of Sale (POS) System: Uses the POS system to scan items, apply discounts, and manage transactions.

5. Managing Cash Drawer: Maintains an accurate cash float, handles change, and balances the cash drawer.

6. Scanning and Bagging: Scans items, bags groceries, and assists with carry-out service.

7. Handling Returns and Refunds: Processes returns, refunds, and exchanges.

8. Maintaining a Clean Workspace: Keeps the checkout area clean and organized.

9. Working with Coupons and Discounts: Applies coupons, discounts, and promotions.

10. Collaborating with Colleagues: Works with other cashiers, stockers, and managers to ensure smooth store operations.

11. Counting Change and Balancing: Counts change, balances the cash drawer, and reports discrepancies.

12. Providing Product Information: Answers customer questions about products and services.

Supermarket Warehouse Supervisor

Velmurugan Supermarket Pvt Ltd
10.2013 - 12.2013

1. Inventory Management: Ensures accurate tracking and management of inventory levels.

2. Receipt and Inspection: Oversees the receipt and inspection of goods, verifying quality and quantity.

3. Storage and Organization: Ensures proper storage and organization of products in the warehouse.

4. Order Picking and Packing: Supervises the picking and packing of customer orders.

5. Shipping and Receiving: Coordinates the shipping and receiving of products.

6. Team Management: Leads and trains a team of warehouse staff.

7. Safety and Security: Ensures a safe and secure working environment.

8. Quality Control: Conducts regular quality control checks.

9. Communication: Liaises with drivers, suppliers, and store staff.

10. Reporting: Provides reports on inventory, productivity, and any issues.

11. Process Improvement: Identifies and implements process improvements.

12. Compliance: Ensures compliance with company policies and regulatory requirements.

Lasting Department

Farida Classic Shoes Private
06.2004 - 08.2008

1. Lastmaker: Designs and creates shoe lasts (models) to match product designs.

2. Pattern Maker: Creates patterns and prototypes for shoe uppers.

3. Upper Cutter: Cuts out upper parts from materials like leather or synthetic materials.

4. Lasted Upper preparer: Prepares and shapes the upper parts to fit the last.

5. Lasting Operator: Attaches the upper to the sole using various machines.

6. Sole Attacher: Attaches outsoles to the lasted upper.

7. Cementer: Applies cement to bond parts together.

8. Press Operator: Operates presses to shape and form shoe parts.

9. Finisher: Trims excess material and smooths out edges.

10. Quality Inspector: Checks shoes for quality and defects.

11. Department Supervisor: Oversees the lasting department's operations and staff.

Education

Diploma In Teacher - Teacher

Government Teacher Training Institute
Vellore,Tamil Nadu,India
03.2008 - 01.2010

No Degree - English,Tamil,Mathmatics,Electrical

Ambur Sugar Mill Higher Secondary
Ambur,Vellore,Tamil Nadu,India
06.2023 - 03.2024

Secondary School - Engligh,Tamil,Mathematics,Science,Social Science

Ambur Sugar Mill Higher Secondary School
Ambur, Vellore,Tamil Nadu,India
06.2001 - 04.2002

Skills

1 Strategic planning and leadership

2 Excellent communication and interpersonal skills

3 Strong customer service and conflict resolution skills

4 Financial management and budgeting skills

5 Inventory management and control skills

6 Ability to analyze sales data and make informed decisions

7 Knowledge of store operations, procedures, and policies

8 Problem-solving and decision-making skills

9 Time management and organization skills

10 Ability to motivate and train staff

11 Adaptability and flexibility

12 Strong attention to detail and accuracy

13 Ability to maintain a high level of professionalism and integrity

14 Knowledge of industry trends and best practices

15 Ability to manage multiple tasks and priorities

Software

MS Offfice

Languages

English
Intermediate (B1)

Certification

MS Office

Timeline

No Degree - English,Tamil,Mathmatics,Electrical

Ambur Sugar Mill Higher Secondary
06.2023 - 03.2024

Operations Manager (Retail Sales,Cashier Banking )

Zenara Pvt Ltd (Supermarket)
03.2022 - Current

Branch Manager

Orange Food Zone
01.2020 - 02.2022

Sales Manager

Orange Food Zone
09.2018 - 01.2020

Warehouse Manager

RDS Supermarket Pvt Ltd
04.2016 - 08.2018

Supermarket Cashier (Banking)

Velmurugan Supermarket Pvt Ltd
01.2014 - 03.2016

Supermarket Warehouse Supervisor

Velmurugan Supermarket Pvt Ltd
10.2013 - 12.2013

Diploma In Teacher - Teacher

Government Teacher Training Institute
03.2008 - 01.2010

MS Office

06-2005

Lasting Department

Farida Classic Shoes Private
06.2004 - 08.2008

Secondary School - Engligh,Tamil,Mathematics,Science,Social Science

Ambur Sugar Mill Higher Secondary School
06.2001 - 04.2002
Giridharan LawranceOperation Manager