Work History
Education
Skills
Software
Languages
Certification
Timeline
StoreManager
Giridharan  Lawrance

Giridharan Lawrance

Operation Manager
Ambur

Work History

Operations Manager (Retail Sales,Cashier Banking )

Zenara Pvt Ltd (Supermarket)
03.2022 - Current
  • Supermarket Operations Manager
  • - Oversees the day-to-day operations of the supermarket
  • - Manages and supervises staff, including department managers and hourly employees
  • - Responsible for inventory management, stock control, and supply chain logistics
  • - Ensures compliance with company policies, industry regulations, and legal requirements
  • - Maintains store appearance, safety, and security
  • - Analyzes sales data and provides insights to improve business decisions
  • - Implements company initiatives and programs to drive sales growth and customer satisfaction
  • - Manages budgets, forecasts sales performance, and controls expenses
  • Retail Sales
  • - Assists customers with purchases, answers questions, and provides product information
  • - Processes transactions, handles customer payments, and maintains a high level of customer service
  • - Maintains knowledge of products, promotions, and company policies
  • - Meets sales targets and achieves sales growth
  • - Participates in visual merchandising, store displays, and promotional activities
  • - Collaborates with colleagues to achieve sales and customer service goals
  • - May be responsible for processing returns, exchanges, and handling customer complaints
  • Cashier Banking
  • - Processes customer transactions, including cash, credit card payments, and checkouts
  • - Maintains accuracy and efficiency in handling cash, operating a cash register, and managing a cash drawer
  • - Provides excellent customer service, answers questions, and resolves customer issues
  • - May be responsible for processing returns, exchanges, and handling customer complaints
  • - Maintains knowledge of products, prices, and company policies
  • - Collaborates with colleagues to achieve sales and customer service goals
  • - May be responsible for balancing a cash drawer, processing deposits, and performing other banking duties

Branch Manager

Orange Food Zone
01.2020 - 02.2022
  • 1. Store Performance: Achieving sales targets, controlling expenses, and maximizing profitability.
  • 2. Leadership: Supervising and developing a team of department managers, supervisors, and hourly staff.
  • 3. Customer Experience: Ensuring exceptional customer service, resolving customer complaints, and improving customer satisfaction.
  • 4. Operations Management: Overseeing store operations, including inventory management, stock control, and supply chain logistics.
  • 5. Compliance: Ensuring adherence to company policies, industry regulations, and legal requirements.
  • 6. Risk Management: Identifying and mitigating risks related to store safety, security, and asset protection.
  • 7. Budgeting and Forecasting: Managing store budgets, forecasting sales performance, and controlling expenses.
  • 8. Reporting and Analysis: Analyzing sales data, identifying trends, and providing insights to improve business decisions.
  • 9. Store Appearance: Maintaining a clean, safe, and welcoming store environment, including upkeep of equipment and facilities.
  • 10. Community Engagement: Building relationships with local communities, organizations, and suppliers.
  • 11. Inventory and Supply Chain: Managing inventory levels, optimizing stock levels, and minimizing waste.
  • 12. Employee Development: Training, developing, and succession planning for store staff.
  • 13. Customer Insights: Gathering and analyzing customer feedback to improve store performance and customer satisfaction.
  • 14. Store Safety and Security: Ensuring a safe and secure environment for customers and employees.
  • 15. Company Representation: Representing the company in a professional and positive manner.

Sales Manager

Orange Food Zone
09.2018 - 01.2020

1. Sales Growth: Developing and implementing strategies to increase sales, expand customer base, and boost profitability.

2. Team Management: Supervising, training, and developing sales staff, including setting performance targets, and providing feedback.

3. Store Operations: Overseeing day-to-day store activities, ensuring efficient merchandising, and maintaining high store standards.

4. Customer Service: Ensuring excellent customer service, resolving customer complaints, and improving customer satisfaction.

5. Inventory Management: Managing inventory levels, optimizing stock levels, and minimizing waste.

6. Visual Merchandising: Creating visually appealing displays and promoting products effectively.

7. Promotions and Events: Planning and executing in-store promotions, events, and loyalty programs.

8. Budgeting and Forecasting: Managing sales budgets, forecasting sales performance, and controlling expenses.

9. Compliance: Ensuring adherence to company policies, industry regulations, and legal requirements.

10. Reporting and Analysis: Analyzing sales data, identifying trends, and providing insights to improve business decisions.

11. Supplier Partnerships: Building and maintaining relationships with suppliers, negotiating deals, and managing vendor partnerships.

12. Store Appearance: Maintaining a clean, safe, and welcoming store environment, including upkeep of equipment and facilities.

Warehouse Manager

RDS Supermarket Pvt Ltd
04.2016 - 08.2018

1. Supervising staff: Overseeing warehouse personnel, including training, scheduling, and performance management.

2. Inventory management: Ensuring accurate tracking and control of inventory levels, including receiving, storing, and shipping products.

3. Safety and security: Implementing and enforcing safety protocols and ensuring a secure environment for employees and assets.

4. Logistics and transportation: Coordinating the movement of goods, including scheduling shipments and managing transportation providers.

5. Quality control: Ensuring that products are stored and handled properly to maintain their quality.

6. Space optimization: Maximizing warehouse space usage and efficiency.

7. Budgeting and cost control: Managing warehouse expenses, including labor, equipment, and supplies.

8. Compliance: Ensuring adherence to relevant laws, regulations, and industry standards.

9. Reporting and analysis: Providing insights and data analysis to improve warehouse operations and inform business decisions.

10. Continuous improvement: Identifying areas for process improvements and implementing changes to increase efficiency and productivity.

Supermarket Cashier (Banking)

Velmurugan Supermarket Pvt Ltd
01.2014 - 03.2016

1. Processing Transactions: Rings up customer purchases, handles payments, and issues receipts.

2. Customer Service: Greets customers, answers questions, and resolves issues.

3. Handling Cash and Credit Transactions: Processes cash, credit card, and mobile payments.

4. Operating Point of Sale (POS) System: Uses the POS system to scan items, apply discounts, and manage transactions.

5. Managing Cash Drawer: Maintains an accurate cash float, handles change, and balances the cash drawer.

6. Scanning and Bagging: Scans items, bags groceries, and assists with carry-out service.

7. Handling Returns and Refunds: Processes returns, refunds, and exchanges.

8. Maintaining a Clean Workspace: Keeps the checkout area clean and organized.

9. Working with Coupons and Discounts: Applies coupons, discounts, and promotions.

10. Collaborating with Colleagues: Works with other cashiers, stockers, and managers to ensure smooth store operations.

11. Counting Change and Balancing: Counts change, balances the cash drawer, and reports discrepancies.

12. Providing Product Information: Answers customer questions about products and services.

Supermarket Warehouse Supervisor

Velmurugan Supermarket Pvt Ltd
10.2013 - 12.2013

1. Inventory Management: Ensures accurate tracking and management of inventory levels.

2. Receipt and Inspection: Oversees the receipt and inspection of goods, verifying quality and quantity.

3. Storage and Organization: Ensures proper storage and organization of products in the warehouse.

4. Order Picking and Packing: Supervises the picking and packing of customer orders.

5. Shipping and Receiving: Coordinates the shipping and receiving of products.

6. Team Management: Leads and trains a team of warehouse staff.

7. Safety and Security: Ensures a safe and secure working environment.

8. Quality Control: Conducts regular quality control checks.

9. Communication: Liaises with drivers, suppliers, and store staff.

10. Reporting: Provides reports on inventory, productivity, and any issues.

11. Process Improvement: Identifies and implements process improvements.

12. Compliance: Ensures compliance with company policies and regulatory requirements.

Lasting Department

Farida Classic Shoes Private
06.2004 - 08.2008

1. Lastmaker: Designs and creates shoe lasts (models) to match product designs.

2. Pattern Maker: Creates patterns and prototypes for shoe uppers.

3. Upper Cutter: Cuts out upper parts from materials like leather or synthetic materials.

4. Lasted Upper preparer: Prepares and shapes the upper parts to fit the last.

5. Lasting Operator: Attaches the upper to the sole using various machines.

6. Sole Attacher: Attaches outsoles to the lasted upper.

7. Cementer: Applies cement to bond parts together.

8. Press Operator: Operates presses to shape and form shoe parts.

9. Finisher: Trims excess material and smooths out edges.

10. Quality Inspector: Checks shoes for quality and defects.

11. Department Supervisor: Oversees the lasting department's operations and staff.

Education

Diploma In Teacher - Teacher

Government Teacher Training Institute
Vellore,Tamil Nadu,India
03.2008 - 01.2010

No Degree - English,Tamil,Mathmatics,Electrical

Ambur Sugar Mill Higher Secondary
Ambur,Vellore,Tamil Nadu,India
06.2023 - 03.2024

Secondary School - Engligh,Tamil,Mathematics,Science,Social Science

Ambur Sugar Mill Higher Secondary School
Ambur, Vellore,Tamil Nadu,India
06.2001 - 04.2002

Skills

1 Strategic planning and leadership

Software

MS Offfice

Languages

English
Intermediate (B1)

Certification

MS Office

Timeline

No Degree - English,Tamil,Mathmatics,Electrical

Ambur Sugar Mill Higher Secondary
06.2023 - 03.2024

Operations Manager (Retail Sales,Cashier Banking )

Zenara Pvt Ltd (Supermarket)
03.2022 - Current

Branch Manager

Orange Food Zone
01.2020 - 02.2022

Sales Manager

Orange Food Zone
09.2018 - 01.2020

Warehouse Manager

RDS Supermarket Pvt Ltd
04.2016 - 08.2018

Supermarket Cashier (Banking)

Velmurugan Supermarket Pvt Ltd
01.2014 - 03.2016

Supermarket Warehouse Supervisor

Velmurugan Supermarket Pvt Ltd
10.2013 - 12.2013

Diploma In Teacher - Teacher

Government Teacher Training Institute
03.2008 - 01.2010

MS Office

06-2005

Lasting Department

Farida Classic Shoes Private
06.2004 - 08.2008

Secondary School - Engligh,Tamil,Mathematics,Science,Social Science

Ambur Sugar Mill Higher Secondary School
06.2001 - 04.2002
Giridharan LawranceOperation Manager