Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Gilman Maire

Lae

Summary

Proven leader in procurement and parts interpretation, excelling at Boroko Motors with a track record of enhancing customer satisfaction and loyalty through exceptional service and accurate parts delivery. Skilled in ERA & ERANET systems and adept at relationship building, I've significantly contributed to sales growth and streamlined procurement processes, ensuring competitive pricing and quality standards.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Senior Parts Interpreter /Senior Procurement Officer

Boroko Motors
11.2011 - Current
  • Utilized active listening skills and cultural sensitivity to convey accurate interpretations of vehicle parts to suit and met customer's requirements.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Record proven in the Monthly sales Target achieved as set by the management.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Parts Manager

Boroko Motors
05.2011 - 10.2011
  • Rearranged parts department to better serve changing trends and keep workspaces organized.
  • Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
  • Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
  • Increased efficiency in the parts department by implementing an improved inventory management system.
  • Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
  • Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
  • Identified areas of inefficiency within the department and developed targeted solutions to address these issues, resulting in cost savings and improved processes.
  • Ordered parts for customers, repair shops, and service departments for use in worksop equipment.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Established effective communication channels with other departments to streamline processes and improve interdepartmental collaboration.
  • Provided timely, insightful and accurate reports to upper management.


Purchasing Officer

HBS Machinery
03.2011 - 05.2011
  • Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
  • Fostered strong relationships with internal stakeholders by providing timely updates on procurement activities and addressing any concerns promptly.
  • Evaluated potential suppliers based on their ability to meet delivery deadlines, product quality standards, and pricing competitiveness.
  • Managed vendor purchase order dispatch, delivery, and invoicing to set contractual guidelines and maintain budgetary regulations.
  • Created comprehensive monthly reports on procurement activities, enabling senior management to make informed decisions regarding purchasing strategies.
  • Standardized inventory quarterly reporting and analysis and instituted corrective action for close-outs and out-of-stock items to keep inventory records current.
  • Reduced purchasing lead times through proactive communication with suppliers and close monitoring of order progress.
  • Developed a comprehensive vendor database, improving the selection process for better quality products and services.
  • Conducted market research to stay current on industry trends, ensuring competitive pricing for products and services procured.
  • Collaborated with cross-functional teams to identify sourcing needs and establish procurement timelines.
  • Enhanced supplier relationships by conducting regular performance evaluations and providing constructive feedback.
  • Tracked inventory shipments and prepared spreadsheets detailing item information.

Parts Counter Sales Person

Boroko Motors
01.1996 - 03.2011
  • Supported warehouse staff in organizing shipments of incoming stock, maintaining a clean work environment for efficient operations.
  • Streamlined order processing for quicker turnaround times and improved customer experience.
  • Processed transactions accurately, ensuring proper payment methods were used and receipts were issued accordingly.
  • Built strong relationships with customers, leading to increased repeat business and positive word-of-mouth referrals.
  • Enhanced product knowledge by attending regular training sessions and staying up-to-date on industry trends.
  • Assisted in conducting regular inventory audits to maintain accuracy and prevent discrepancies.
  • Collaborated with team members to achieve monthly sales targets and improve overall department performance.

Education

No Degree -

Niugini Computers & Business Training Centre
Lae, Papua New Guinea
01.1994

Bugandi Secondary School
Lae, Papua New Guinea
12.1992

Skills

  • Competent in ERA & ERANET system (Petana Solutions)
  • Competent in Pronto system
  • Professional ethics
  • Client Confidentiality
  • Relationship Building
  • Interpersonal Communication
  • Client Service
  • Personnel Training
  • Personnel Supervision

Certification

Customer service and satisfaction course delivered by AON, Certified- certificate attained.

Customer Service and satisfaction Course run by AON, Certified - Advance certificate attained.

Timeline

Senior Parts Interpreter /Senior Procurement Officer

Boroko Motors
11.2011 - Current

Parts Manager

Boroko Motors
05.2011 - 10.2011

Purchasing Officer

HBS Machinery
03.2011 - 05.2011

Parts Counter Sales Person

Boroko Motors
01.1996 - 03.2011

No Degree -

Niugini Computers & Business Training Centre

Bugandi Secondary School

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Gilman Maire