Gilman Maire
Lae
Summary
Proven leader in procurement and parts interpretation, excelling at Boroko Motors with a track record of enhancing customer satisfaction and loyalty through exceptional service and accurate parts delivery. Skilled in ERA & ERANET systems and adept at relationship building, I've significantly contributed to sales growth and streamlined procurement processes, ensuring competitive pricing and quality standards.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Senior Parts Interpreter /Senior Procurement Officer
Boroko Motors
2011.11 - Current
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations of vehicle parts to suit and met customer's requirements.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Record proven in the Monthly sales Target achieved as set by the management.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Parts Manager
Boroko Motors
2011.05 - 2011.10
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Increased efficiency in the parts department by implementing an improved inventory management system.
- Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
- Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
- Identified areas of inefficiency within the department and developed targeted solutions to address these issues, resulting in cost savings and improved processes.
- Ordered parts for customers, repair shops, and service departments for use in worksop equipment.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Established effective communication channels with other departments to streamline processes and improve interdepartmental collaboration.
- Provided timely, insightful and accurate reports to upper management.
Purchasing Officer
HBS Machinery
2011.03 - 2011.05
- Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
- Fostered strong relationships with internal stakeholders by providing timely updates on procurement activities and addressing any concerns promptly.
- Evaluated potential suppliers based on their ability to meet delivery deadlines, product quality standards, and pricing competitiveness.
- Managed vendor purchase order dispatch, delivery, and invoicing to set contractual guidelines and maintain budgetary regulations.
- Created comprehensive monthly reports on procurement activities, enabling senior management to make informed decisions regarding purchasing strategies.
- Standardized inventory quarterly reporting and analysis and instituted corrective action for close-outs and out-of-stock items to keep inventory records current.
- Reduced purchasing lead times through proactive communication with suppliers and close monitoring of order progress.
- Developed a comprehensive vendor database, improving the selection process for better quality products and services.
- Conducted market research to stay current on industry trends, ensuring competitive pricing for products and services procured.
- Collaborated with cross-functional teams to identify sourcing needs and establish procurement timelines.
- Enhanced supplier relationships by conducting regular performance evaluations and providing constructive feedback.
- Tracked inventory shipments and prepared spreadsheets detailing item information.
Parts Counter Sales Person
Boroko Motors
1996.01 - 2011.03
- Supported warehouse staff in organizing shipments of incoming stock, maintaining a clean work environment for efficient operations.
- Streamlined order processing for quicker turnaround times and improved customer experience.
- Processed transactions accurately, ensuring proper payment methods were used and receipts were issued accordingly.
- Built strong relationships with customers, leading to increased repeat business and positive word-of-mouth referrals.
- Enhanced product knowledge by attending regular training sessions and staying up-to-date on industry trends.
- Assisted in conducting regular inventory audits to maintain accuracy and prevent discrepancies.
- Collaborated with team members to achieve monthly sales targets and improve overall department performance.
Education
No Degree -
Niugini Computers & Business Training Centre
Lae, Papua New Guinea01.1994
Bugandi Secondary School
Lae, Papua New Guinea12.1992
Skills
- Competent in ERA & ERANET system (Petana Solutions)
- Competent in Pronto system
- Professional ethics
- Client Confidentiality
- Relationship Building
- Interpersonal Communication
- Client Service
- Personnel Training
- Personnel Supervision
Certification
Customer service and satisfaction course delivered by AON, Certified- certificate attained.
Customer Service and satisfaction Course run by AON, Certified - Advance certificate attained.
Timeline
Senior Parts Interpreter /Senior Procurement Officer
Boroko Motors
2011.11 - Current
Parts Manager
Boroko Motors
2011.05 - 2011.10
Purchasing Officer
HBS Machinery
2011.03 - 2011.05
Parts Counter Sales Person
Boroko Motors
1996.01 - 2011.03
No Degree -
Niugini Computers & Business Training Centre
Bugandi Secondary School
Customer service and satisfaction course delivered by AON, Certified- certificate attained.
Customer Service and satisfaction Course run by AON, Certified - Advance certificate attained.
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