GERRY PATRICK MEROHO
Port Moresby
Summary
Dynamic Senior Barber with a proven track record at Leo's Barber Shop, excelling in razor cutting techniques and exceptional customer service. Recognized for boosting client retention through personalized grooming services and strong communication skills. A motivated team leader dedicated to maintaining high hygiene standards and fostering an inclusive atmosphere for all clients.
Overview
5
5
years of professional experience
Work History
Senior Barber
Leo's Barber Shop
Steamship's Compound, POM, NCD
06.2022 - 03.2025
- Delivered exceptional customer service, addressing questions and concerns promptly and professionally.
- Demonstrated expertise in various haircutting techniques such as fades, tapers, layering, texturing, and razor cuts.
- Consistently met or exceeded sales goals for retail products within the barber shop setting.
- Maintained detailed records of client preferences history to ensure personalized service during each visit.
- Established rapport with diverse clientele, fostering an inclusive atmosphere that welcomed all customers.
- Collaborated with colleagues to maintain a clean and organized working environment, ensuring a pleasant experience for clients.
- Maintained proper hygiene standards for tools and equipment, ensuring compliance with health regulations.
- Mentored junior barbers in honing their skills, improving overall team performance.
- Efficiently managed appointment scheduling and walk-in clients to minimize wait times while maintaining quality of service.
- Boosted repeat business through excellent communication skills that fostered trust between barber and client.
- Exceeded client expectations by providing exceptional beard grooming services including trims, shaves, shaping, and lineups.
- Educated clients on proper hair care routines using recommended products and tools.
Barber
Bilas Studio
Steamship's Compound, Port Moresby
06.2020 - 05.2022
- Maintained a clean and hygienic work environment by regularly sanitizing tools, equipment, and workstations.
- Developed long-lasting relationships with clients, resulting in a high rate of customer retention and loyalty.
- Answered incoming telephone calls and scheduled appointments for clients.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Enhanced client satisfaction by providing personalized haircuts and grooming services based on individual preferences.
- Consistently received positive performance reviews from guests.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Provided exceptional customer service by addressing any concerns or issues promptly, ensuring clients left the salon feeling satisfied with their experience.
- Maintained high cleanliness standards in work area, ensuring welcoming environment for clients.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Offered clients variety of facial shaving services using both modern and traditional techniques.
- Operated clippers and shears to create customized looks.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
Education
High School Diploma -
Laloki High School
Laloki, Central Province12-2014
No Degree - Grd 3-8
Gaire Primary School
Central Province12-2012
Skills
- Razor cutting techniques
- Strong communication skills
- Exceptional customer service
- Team leadership qualities
- Marketing and promotion strategies
- Scalp treatments
- Facial hair grooming
- Hot towel shaves mastery
- Coloring and highlighting expertise
- Customer safety
- Quick learner
- Verbal communication strength
- Customer service excellence
- Highly motivated self-starter
- Team collaboration
- Advanced communication skills
- Hair coloring
- Beard trimming
- Equipment maintenance
- Lash and eyebrow maintenance
- Networking expertise
- Promotions
- Hot shaves
- Beard shaving
- Beard trims
- Cuts and fades
- Teamwork
- Teamwork and collaboration
- Customer service
- Multitasking
Timeline
Senior Barber
Leo's Barber Shop
06.2022 - 03.2025
Barber
Bilas Studio
06.2020 - 05.2022
High School Diploma -
Laloki High School
No Degree - Grd 3-8
Gaire Primary School