Gabriel Palangat
Boroko
Summary
Fostered a growth mindset and demonstrated consistent reliability in professional responsibilities. Maintained high organizational standards while providing outstanding customer service tailored to client needs. Proven ability to work independently, meet deadlines, and contribute to community improvement through continuous learning.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Night Audit Manager
Airways Hotel Port Moresby
06.2022 - 10.2023
- Responsible for all hotel operations during overnight shift hours, focusing on Front Office operations, night audit and hotel safety/security. Finalizing the daily revenue report and submitting it to the management. Closing and opening a new day operation. Responsible for the overall operation of the hotel during the overnight hours. This includes supervising the front desk, guest relations, security, and housekeeping staff; handling guest complaints; and ensuring that the hotel’s safety and security procedures are followed.
Front Office Supervisor
Airways Hotel Port Moresby
11.2021 - 11.2022
- Lead and perform all front desk duties including check-in, check outs, reservations, guest phone message and special request. Ensure that guests experience a great stay.
Administration Officer
Master System Technologies Limited Moresby
06.2018 - 12.2018
- Provide administrative support to the organization such as inventory management, organizing company records, roster scheduling, budget and office reporting, invoicing, and customer service.
- Conducting staff training and briefing and keeping records of all employee files.
- Booking and Schedule of meetings
- Maintaining and update on all company vehicles and registration
- Arrange travel and accommodation for employees and contractors.
- Responding to guest queries via email, phone
- Maintaining employee records and managing office supplies
- Compile monthly expense reports and manage office supplies, stocks, and place orders monthly.
- Dealing with email enquiries and Taking meeting minutes
- Arranging both internal and external events
- Possibly maintain company social media accounts
- Organizing travel and accommodation for staff and customer
- Providing administrative support to the human resource. Property manager and senior manager
- Maintaining staff records and keeping them in file.
Night Audit Manager
Citi Boutique Hotel & Apartment
02.2018 - 07.2018
- Oversee operation during overnight shift hours, focusing on Front Office operation, night audit, and guest and hotel safety/security always ensuring a professional and high-quality service.
- Manage and monitor all activities of all employees in the Front Office department and making sure they adhere to the standard of excellence and to guidelines in the employee handbook.
- Always maintain a professional and high-quality service-oriented environment.
- Oversee the midnight operation and report to the top management.
- Ensure night auditors are fully aware of their roles and making full audit revenue must be given at the end of the shift.
- Review end of day Revenue and balance off with the night auditors.
- Finalizing the revenue reports and emailing it to the accounts, finance, and the General Manager.
- Sending reports back to management
Night Audit Supervisor
Stanley Hotel & Suites
06.2016 - 05.2017
- Verify revenue from all sources are accurately balanced and follow up on any discrepancies.
- Compile and run statistical reports for all departments and transfer information to the accounting department.
- Make reservations over the phone and in person and ensure all aspects of the room reservation procedure are followed, including bookings, confirmations plus cancellation policies.
- Printing out Ledger and confirming the daily transaction and balance off the revenue into the systems.
- Double check all posting journals and ledger.
- Reconcile all accounts in a timely manner.
- Print all credit Card transactions and reconcile with the journals.
- Double all In-house rates and make sure the forex is updated accordingly.
- Print and reconcile all report s for all interface PMS.
- Verify all cash drops/ Balance any paid out from same previous days.
- Balancing all transaction accounts and putting them into a database and balance off the Daily Revenue Reports and email it to the top management.
Front Office Supervisor
Grand Papua Hotel Port Moresby
11.2014 - 06.2016
- Prepared operational and financial records for managers to review.
- The supervisor’s task is to oversee all line staff working together.
- Oversee and assist the manager on duty whenever it is needed.
- Ensuring that all guests’ queries are met, and line staff are doing their job.
- Ensure allocated tasks are completed and Post charges to customers and handle card and cash transaction.
Night Auditor
Grand Papua Hotel Port Moresby
11.2013 - 11.2014
- Close off all daily accounts before rolling over.
- Keeping clients updated on the status of their documents via email, phone, and fax.
- Ensuring clients get their documents on time.
- Preparing revenue reports with the City Ledger Reconciliation
- Print all credit Card transactions and reconcile with the journals.
- Double all In-house rates and make sure the forex is updated accordingly.
- Print and reconcile all report s for all interface PMS.
- Review end of day Revenue and balance off with the night auditors.
- Finalizing the revenue reports and emailing it to the accounts, finance, and the General Manager.
- Print & posting journals and reconcile with the original print out receipt from the PMS system
- Reconcile all In house guest registration cards.
Guest Relations Officer/ Guest Service
Grand Papua Hotel
01.2012 - 05.2013
- Attending to guests’ queries, making sure their stay is pleasant.
- Assist guests with special deliveries as per management request.
- Providing the guest customers service towards our in-house guest and meeting all their expectation and requirements Checking-in and out guests
- Serving the guests anyway possible
- Doing cashiering & banking at the end of shift
- Welcome guests in a friendly and professional way.
- Providing information about facilities programs and other service
- Ran morning and afternoon briefing for the front office staff.
- Follow up payments for all guest open folio and settle them.
- Settle all close accounts.
Guest Relations Officer, Reservation, Operators & Food & Beverage
Crowne Plaza Hotel, Port Moresby
01.2010 - 12.2010
- Some of the responsibilities- managing the daily operations of the hotel's booking system. They provide exceptional customer service by taking inquiries and processing reservations from customers. They answer the telephone, respond to emails, and direct any customer inquiries.
Education
Tourism Management
Australia Pacific Technical College
12.2013
Basic Mathematics & Introductory Language Skill
The PNG University of Technology
12.2010
High School Diploma -
St Mary's Vuvu Secondary
East New Britain Province12.2009
Grade 8 Certificate -
St Augustine Primary School ENBP
12.2005
Skills
- Excellent
- Oral and written skills
- Interpersonal skills
- Familiar with
- Microsoft Word & Excel
- Emails & Internet
- OPERA PMS
- Epitome system
- HMS
- IDS
Certification
- Certificate of Appreciation in recognition of valuable contributions – St Therese Retreat & Resort, Opera under the Stars, Apia, Samoa.
- Certificate of Appreciation (Alo Paopao Celebration Concert) – Alo PaoPao, Apia, Samoa
- Certificate of Involvement (Samoa International Events/ Samoa Half –Iron Events
LANGUAGES
Fluent English
Pidgin
References
- Yonathan, K, Human Resource Manager, 73730400, Crown Plaza Hotel Port Moresby, Port Moresby
- Safo, Kila, Front Office Manager, 304 0000, Grand Papua Hotel
- David, Hanan, Director of HR, 302 8888
- Sally, Alu, Human Resource Manager, 304 0253, Grand Papua Hotel
- Richard, Stegman, Business Development Manager, +675 71136140, Master System Technologies Ltd
- Jomel, Montales, Hotel Manager Manager, jmotels@citigropng, Citi Boutique Hotel
- Judith, Thomas, Group Human Resource Manager, +675 3245200, +675 73732600, Airways Hotel & Residences Ltd
Accomplishments
- Australia Pacific Technical College (Scholarship Awards)
- Promoted to Supervisor and Management Role
- Being the best employee in Customer Service
Timeline
Night Audit Manager
Airways Hotel Port Moresby
06.2022 - 10.2023
Front Office Supervisor
Airways Hotel Port Moresby
11.2021 - 11.2022
Administration Officer
Master System Technologies Limited Moresby
06.2018 - 12.2018
Night Audit Manager
Citi Boutique Hotel & Apartment
02.2018 - 07.2018
Night Audit Supervisor
Stanley Hotel & Suites
06.2016 - 05.2017
Front Office Supervisor
Grand Papua Hotel Port Moresby
11.2014 - 06.2016
Night Auditor
Grand Papua Hotel Port Moresby
11.2013 - 11.2014
Guest Relations Officer/ Guest Service
Grand Papua Hotel
01.2012 - 05.2013
Guest Relations Officer, Reservation, Operators & Food & Beverage
Crowne Plaza Hotel, Port Moresby
01.2010 - 12.2010
Basic Mathematics & Introductory Language Skill
The PNG University of Technology
Tourism Management
Australia Pacific Technical College
High School Diploma -
St Mary's Vuvu Secondary
Grade 8 Certificate -
St Augustine Primary School ENBP