Francis June Berou

• Hired, trained, and developed employees for various sales and customer service roles throughout the store.
• Created and administered semi-annual performance reviews to store employees.
• Prepared, organized, and delivered new multi-media resources to keep all staff up to date in product knowledge and store regulations
• Continuous monitoring of stock levels by regular stock takes, ascertaining any stock inconsistencies by following company standards and process to minimize stock issues
• Oversaw merchandising standards during new product launches.
• Reduced inventory costs by Zero Variance through efficient inventory management and ordering processes
• Developed and implemented a system for tracking and analyzing customer data, resulting in targeted marketing campaigns and improved customer service
• Developed a comprehensive training program for new employees that improved customer service ratings and satisfaction
• Prepare and submit monthly and quarterly sales reviews

• Overseeing a team of optometrists, opticians and support staffs, responsible for scheduling by taking into account business trends, forecast and host traffic, training and performance management through motivating and influencing others by understanding how the best performing Team Members work during peak traffic.
• Responsible for shop sales cash-handling (deposits), ordering inventory (FIFO), maintain confidential records for the branch and the patients and also ensuring that the optical department runs smoothly and efficiently.
• Develops professional business relationships with doctors to maximize business performance
• Implemented and maintained visual merchandising specific to Executive Optical standards.
• Developed weekly schedules per payroll guidelines while accounting for employee and store needs
• Developed and implemented a system to monitor and analyze employee performance, resulting improvements in employee engagement

• Developed and maintained strong relationships with suppliers to ensure timely delivery of products
• Created weekly and monthly reports to track store performance and identify potential issues
• Analyzed store performance data to identify areas of improvement and develop strategies to increase efficiency
• Achieved store sales targets through innovative promotional campaigns and strategic pricing
• Reduced store inventory shrinkage through improved stock control and security measures
• Create an appealing, easy-to-shop environment for customers by coordinating the team to consistently execute visual merchandising and housekeeping standards in assigned area of responsibility
• Supervises sales transactions to ensure quick and accurate processing while adhering to cash protection procedures.
• Applies knowledge of Retail KPIs to make commercial decisions that drive achievement of established sales targets.
• Tracks performance data for assigned area (e.g. best sellers, space allocation, etc.) and makes necessary adjustments to drive productivity and efficiency.
• Coaches, motivates and inspires individuals within area of responsibility to maximize and drive a performance culture.
• Actively supervises and coordinates team to ensure all customers receive the highest level of service.

• Handles and oversees all the day-to-day processes that are carried out in the store
• Manages stock flow and inventory, personnel, goods for display, sales performance versus quota, customer service, sales remittance and the physical setup of the store
• Implements marketing plans and effective store strategies to improve sales
• Recommend strategy for product promotions and visual merchandising
• Establishes strong client base through effective promotional marketing
• Profits and plans adequate product mix, ensure that product mix is in line with customer base of the shop.
• Prevents or minimize inventory loss, accuracy of cash deposits and or of the petty cash fund
• Enforces safety, health and security measures in the assigned store
• Hires efficient employees, monitor their individual performance and recommend promotion/demotion
• Imparts training and development to the employees and sales personnel
• Monitors sales activities and store operation to ensure excellent customer service
• Performs visual merchandising which includes but not limited to changing lay-out to promote store merchandises

• Submits financial due diligence tasks and documents on daily basis required by the auditor by the Board of Directors of the cooperative
• Ensures that all cash is deposited in accordance with the policies set by the Board of Directors
• Performs such other functions as may be prescribed in the By- Laws and/or authorized by the

General Assembly

• Other Functions: Cash Management & Record management (Financial Transaction & Simple Bookkeeping)

• Performs front liner customer aid
• Manages money handling during cashiering shifts
• Applies product knowledge of merchandise to our customers
• Effectively applies correct communication techniques to customers
• Retained excellent client satisfaction ratings through outstanding service delivery
• Serves customers effectively with consistency by using the 5 steps of customer flow