Ezekiel Wau
Student
Port Moresby,NCD
Summary
Dynamic professional with extensive experience in the hospitality sector, notably at Gateway hotel and House of Cuisine. Excelled in customer service and quality assurance, significantly enhancing customer satisfaction. Skilled in staff scheduling and problem-solving, fostering team coordination and efficient operations. Achieved a notable improvement in service delivery through effective sales strategy and multitasking abilities.
Overview
5
5
years of professional experience
Work History
Restaurant Supervisor
House Of Cuisine
10.2023 - 01.2024
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Monitored health and safety standards to maintain a clean, safe working environment.
Bartender & Barista
House of Cuisine
11.2022 - 01.2023
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Kitchen Hand and Front of House Waiter
Gateway Hotel
11.2018 - 02.2019
- Followed recipes and chef instructions to prepare food correctly.
- Plated and presented food following chef requirements.
- Collaborated with other kitchen staff members to ensure smooth workflow during peak dining hours.
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
Education
Diploma in Tourism And Hospitality Management
Port Moresby Business College
5 Mile 04.2001 -
Certificate 3 Commercial Cookery
Ela Beach Tafe College
Port Moresby Town 04.2001 -
Certificate 2 Kitchen Operation
Ela Beach Tafe College
Port Moresby Town10-2019
Certificate 3 Hospitality
Ela Beach Tafe College
Port Moresby Town10-2019
Skills
Customer service
Sales operations
Staff scheduling
Problem resolution
Team coordination
Sales strategy
Quality assurance
Multitasking Abilities
Problem-solving
Timeline
Restaurant Supervisor
House Of Cuisine
10.2023 - 01.2024
Bartender & Barista
House of Cuisine
11.2022 - 01.2023
Kitchen Hand and Front of House Waiter
Gateway Hotel
11.2018 - 02.2019
Diploma in Tourism And Hospitality Management
Port Moresby Business College
04.2001 -
Certificate 3 Commercial Cookery
Ela Beach Tafe College
04.2001 -
Certificate 2 Kitchen Operation
Ela Beach Tafe College
Certificate 3 Hospitality
Ela Beach Tafe College
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