EUGENE HIOGAI
IT Technician
East New Britain Province
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of post-secondary education
Work History
IT Officer
Morobe Mining Joint Venture (Hidden Valley Services)
- Install and maintain computer peripherals and communications hardware.
- Assist users with data management, including directory locations and access rights.
- Maintain the help desk function for users at Hidden Valley using SunView ChangeGear.
- Assist with IT consumables and hardware purchases.
- Maintain an inventory of all hardware in the IBIS asset register.
- Ensure network integrity and update virus software.
- Report security breaches or improper use, including inappropriate internet and email usage.
- Ensure nightly backups for Hidden Valley servers and manage UPS battery charges.
- Install new software with IT Manager's approval.
- Maintain server room security and temperature.
- Ensure all IT and communication equipment is registered in the IBIS asset database.
- Manage redundant equipment inventory.
- Assume supervisor responsibilities when the supervisor is off-site.
SENIOR IT TECHNICIAN
NGIP AGMARK GROUP OF COMPANIES
- Current
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Configured systems according to prescribed software and hardware frameworks.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Patched software and installed new versions to eliminate security problems and protect data.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Monitored system performance to identify potential issues.
- Tested new software and hardware prior to deployment.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Helped streamline repair processes and update procedures for support action consistency.
Education
Bachelors Degree in Information Systems - Management Information Systems
04.2001 - 04.2009
Skills
Windows Servers
VMWare
Active Directory Domain Services
Microsoft Deployment Services
Microsoft Office Applications
End-User Support
Google Cloud Administration
Windows Operating Systems
AVG Antivirus & Symantec Enterprise Protection
Network Monitoring
Veeam Backup and Replication
IT Change Management
Technical Troubleshooting
Operating system management
Application support
Virtualization
Team Collaboration
Problem-Solving
Problem-solving abilities
Multitasking
Teamwork and Collaboration
User Support
Career Overview
An IT Technician with over 9 years' experience in end user support, desktop and server management. Have worked in the mining industry and in a multiple industry organizations.
References
- Mr. Matthew Wells, Former ICT Manager with NGIP Agmark Ltd, +61412994234, matthew@wellsy.id.au, https://www.linkedin.com/in/matthew-wells-2aa13272
- Mr. Wayne Dunn, Former ICT Manager with NGIP Agmark Ltd, +61390442470, +61411526766, waynedunnxpso@gmail.com, https://www.linkedin.com/in/wayne-dunn-8833b039
- Mr. Andrew Arnold, Technology Manager PNG DataCo, 71933094, andrewc.arnold@gmail.com, https://www.linkedin.com/in/andrewcarnold
- Mr. Willie Yeo, Former ITC Coordinator with MMJV, willieyeo@gmail.com, https://www.linkedin.com/in/willieyeo
- Mr. John Nigh, Former IT Coordinator with MMJV - Hidden Valley Services, 71606162/769199011, johnnigh@gmail.com, https://www.linkedin.com/in/john-ngih-a13b274
- Mr. Ronnie Ilam, Managing Director MALI INFOTECH SERVICE LIMITED, 73700268/76853545, rilam737@gmail.com, https://www.linkedin.com/in/ronnie-ilam-8239b320
Timeline
Divine Word University - Bachelors Degree in Information Systems, Management Information Systems
04.2001 - 04.2009
IT Officer - Morobe Mining Joint Venture (Hidden Valley Services)
SENIOR IT TECHNICIAN - NGIP AGMARK GROUP OF COMPANIES
- Current