ESTHER MONAPE

*Collaborate with department heads and employees to determine training needs and skill gaps within the organization.

*Design and develop training programs that meet the identified needs. This may include creating training materials, modules, and courses.

*Organize training sessions by scheduling classes, reserving venues, and arranging for necessary equipment and materials.

*Manage training resources, including coordinating with vendors, selecting training materials, and ensuring access to necessary tools and technologies.

*Maintain accurate records of training programs, attendance, and employee progress, often using an Learning Management System (LMS).

*Assess the effectiveness of training programs through feedback surveys, assessments, and performance metrics. Use this data to improve future training initiatives.

*Help Executive Manager Training Department to oversee the training budget, ensuring that resources are allocated efficiently and costs are monitored.

*Ensure that training programs comply with legal and regulatory requirements for Civil Avation PNG, and prepare reports on training activities and outcomes for upper management.

*Prepare, review, and send invoices to customers in a timely and accurate manner, ensuring all necessary information is included.

*Receive, process, and apply payments from customers, including checks, credit card transactions, and electronic payments.

*Apply payments to the correct customer accounts and ensure accurate posting to the general ledger.

*Reconcile customer accounts to ensure accuracy and identify any discrepancies or outstanding balances.

*Contact customers to resolve outstanding balances, respond to customer inquiries, and negotiate payment plans when necessary.

* Created and managed crew schedules, ensuring compliance with regulations CASA PNG, company policies, and collective bargaining agreements.

*Verified aircraft configuration, including seat maps, cargo capacity, and special equipment requirements.

*Managed crew availability, including tracking crew hours, rest periods, and training requirements.

* Responded to flight disruptions, such as delays, cancellations, or crew issues, and implemented corrective actions to minimize impact on passengers and operations.

*Coordinated with pilots and crew members to resolve issues, provide updates, and ensure compliance with company policies and procedures.

*Collaborated with dispatch, maintenance, and other operational teams to ensure seamless communication and coordination.

*Worked with customer service teams to address passenger concerns, provide updates, and resolve issues related to flight disruptions.