Emmily Kuramas Toka
Customer Service Officer
Port Vila,Port Vila
Summary
Dynamic Customer/Sales Officer with a proven track record at Unity Airlines Vanuatu, excelling in relationship building and effective negotiation. Enhanced customer satisfaction and loyalty through personalized service, while implementing revenue-generating strategies that boosted sales performance. Skilled in promotional sales events and adept at crafting tailored solutions for diverse client needs.
Overview
7
7
years of professional experience
1
1
Language
Work History
Customer/Sales Officer
Unity Airlines Vanuatu
02.2023 - 12.2024
- Enhanced customer satisfaction with timely follow-ups and personalized service.
- Responded to customer needs by answering questions and providing detailed information about [Product or Service].
- Cultivated strong relationships, establishing trust and loyalty among clients.
- Boosted sales performance by identifying and targeting high-potential leads.
Customer Service Representative
Airports Vanuatu Limited
02.2018 - 07.2020
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
Education
High School Diploma -
Matevulu College
Santo Vanuatu 04.2001 -
Skills
Promotional sales events
Profile and revenue-generating strategies
Brand building
Relationship building
Sales reporting
Effective negotiation
Sales strategies
Timeline
Customer/Sales Officer
Unity Airlines Vanuatu
02.2023 - 12.2024
Customer Service Representative
Airports Vanuatu Limited
02.2018 - 07.2020
High School Diploma -
Matevulu College
04.2001 -
Similar Profiles
Lenisha Gado VariLenisha Gado Vari
Policy Advisor & Public Diplomacy/Comms Officer at New Zealand High Commission in VanuatuPolicy Advisor & Public Diplomacy/Comms Officer at New Zealand High Commission in Vanuatu
MAIYU ZHANGMAIYU ZHANG
Executive Director at South Pacific Vanuatu VENLIS SKY Travel Services, LtdExecutive Director at South Pacific Vanuatu VENLIS SKY Travel Services, Ltd
Andrew Moses TaripAndrew Moses Tarip
Finance & Administration Officer at DoWomen's Affairs-Vanuatu GovernmentFinance & Administration Officer at DoWomen's Affairs-Vanuatu Government
Albert ToukouneAlbert Toukoune
Quality Assurance Coordinator /Cadet Officer at Icon and Reeves InternationalQuality Assurance Coordinator /Cadet Officer at Icon and Reeves International
Georgilla WorworGeorgilla Worwor
NA at Asian Development BankNA at Asian Development Bank