Emmily Kuramas Toka
Customer Service Officer
Port Vila,Port Vila
Summary
Dynamic Customer/Sales Officer with a proven track record at Unity Airlines Vanuatu, excelling in relationship building and effective negotiation. Enhanced customer satisfaction and loyalty through personalized service, while implementing revenue-generating strategies that boosted sales performance. Skilled in promotional sales events and adept at crafting tailored solutions for diverse client needs.
Overview
7
7
years of professional experience
1
1
Language
Work History
Customer/Sales Officer
Unity Airlines Vanuatu
02.2023 - 12.2024
- Enhanced customer satisfaction with timely follow-ups and personalized service.
- Responded to customer needs by answering questions and providing detailed information about [Product or Service].
- Cultivated strong relationships, establishing trust and loyalty among clients.
- Boosted sales performance by identifying and targeting high-potential leads.
Customer Service Representative
Airports Vanuatu Limited
02.2018 - 07.2020
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
Education
High School Diploma -
Matevulu College
Santo Vanuatu 04.2001 -
Skills
Promotional sales events
Profile and revenue-generating strategies
Brand building
Relationship building
Sales reporting
Effective negotiation
Sales strategies
Timeline
Customer/Sales Officer
Unity Airlines Vanuatu
02.2023 - 12.2024
Customer Service Representative
Airports Vanuatu Limited
02.2018 - 07.2020
High School Diploma -
Matevulu College
04.2001 -
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