Edward Solomon Krau
Boroko
Summary
“My career objective is to be in a challenging Business Development, Sales, Marketing, administrative or technical role as deemed suitable to my skills, experience, and backgrounds, offering necessary training and development opportunities to assist broaden my knowledge and progress further within the company in order to become an effective team player contributing to the success of the company as a whole.”
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Care Digital Support Executive
Digicel PNG Ltd
07.2024 - Current
- Providing firsthand information via live chat, facebook and email (All digital platforms)
- Ensure customers are engaged and are confident with solutions provided
- Engage in Positive customer interactions
- Categorize case tickets accordingly
- Liase with other internal departments to resolve customer query/issue
- Debit/credit customer accounts were necessary
- Responsibilities:
Customer care executive – TV inbound agent
Digicel PNG Ltd
03.2023 - Current
- To ensure customers are fully served on call
- To ensure customer satisfaction
- To ensure a daily, weekly and monthly call quality and job knowledge are maintained
- Responsible for providing world class service to our customers by effectively meeting core KPI targets on a weekly and monthly basis
- Responsibilities:
Customer care executive – GSM Inbound
Digicel PNG Ltd
07.2022 - 03.2023
- To ensure customers are fully served on call
- To ensure customer satisfaction
- To ensure a daily, weekly and monthly call quality and job knowledge are maintained
- Responsible for providing world class service to our customers by effectively meeting core KPI targets on a weekly and monthly basis
- Responsibilities:
Sales Merchandiser
Trukai Industries ltd
10.2021 - 07.2022
- Stock inventory
- Monthly sales market surveys
- Maintaining stock market share & product quality
- Assisting with trade marketing
- Building & maintaining customer relationships for all accounts
- Responsibilities:
- Achievements:
- Maintained stock market share
- Maintained relationships with assigned accounts & increased stock orders
- Met monthly sales targets
Marketing & Project Coordinator
Beo Vision Pty Ltd.
11.2019 - 05.2021
- Business Administration (Scheduling meetings, answering calls, liaising between upper management & staff)
- Project management & coordination (project initiation, planning, execution & management)
- Marketing (responsible for the management of online and offline production of marketing content)
- Responsibilities:
- Achievements:
- Promoted to Project Coordinator from Admin Assistant
- Coordinated Music artists for client; Central Music Association, for the Sogeri Pineapple Festival in Central province 2020.
- Assisted with the organization of choral / singers for the NCDC Christmas Ela Beach Carols 2019/ 2020
Intern
Kumul Foundation Inc.
09.2019 - 11.2019
- Built relationships to encourage new and repeat business opportunities as much as possible.
- Worked closely with respective commercial team members in order to maintain a continuous knowledge of products and services, market activity, pricing etc., in order to identify potential issues and/or opportunities within or related to the client needs.
- Organized and facilitated the start-up business convention.
- Responsibilities:
- Achievements:
- Successfully delivered the start-up PNG business convention at the APEC HAUS together with my team.
- Successfully liaised with vendors leading up to the convention
Gym Pool (Health club) attendant
Stanley Hotel & Suites
06.2016 - 01.2017
- Liaised with decision makers to build valued added relationships, develop, maintain and retain business relationships with Health club clients.
- Produced weekly reports on gym membership sales, customer feedback, complaint and competitor analysis.
- Dealt with customer problems, ensuring issues were solved / escalated to appropriate personnel.
- Performed customer service & general Gym/ pool duties including gym equipment supervision and pool maintenance.
- Responsibilities:
- Achievements:
- Successfully helped to reach monthly health club membership sales targets.
- Promoted to Health club acting supervisor upon merit.
Education
Diploma - Project Management
International Business Management Institute (IBMI)
Year 11 & Year 12 - undefined
Jubilee Catholic Secondary
01.2014
Skills
- Trade Marketing - Sales – Special events organizing & Project Management - Technical - Customer Service
- Excellent communication (both written and verbal) and interpersonal skills
- Self- motivated and determined Committed to my work
- Am customer/client focused
- Am reliable and honest
- Able to adapt to an environment of ambiguity or change
- Able to manage time and priorities effectively
- Can work under pressure
- Can work with minimum supervision
- Team player and works well with others
- Computer literate- Familiar with the usage of Microsoft word, excel, publisher, power point
Certification
- 2025 LinkedIn Learning - Financial accounting foundations
- 2023 LinkedIn Learning - Marketing foundations: Integrated marketing strategies, Content marketing: Distribution strategy, Business analysis foundations, Sales fundamentals, Supply chain foundations: Project management
- 2021 International Business Management Institute (IBMI) - Diploma In Project Management
- 2020 PNG Flying labs - Certificate in team building
- 2020 PNG ICT Cluster - Certificate of participation in Hackathon Challenge
- 2019 Kumul Foundation Inc. - Certificate of participation for the inaugural Start-up PNG convention at the APEC HAUS
- 2017 Don Bosco Technological Institute - Course in Occupational Health & Safety, Course in Workshop management, Course in basic computing skills
- 2016 Stanley Hotel & Suites - Short Course in Dealing with Conflict
- 2016 Cairns first aid training - Certificate in First Aid
- 2016 Australia Fire & Safety - Certificate in Fire & Safety
References
- Mrs. Lilly Gima, DMV – Operations Manager, Digicel PNG Ltd, Lilly.Gima@digicelpacific.com, (675) 7222 3260
- Mr. Simm-Bad Bieb, CC- Operations Manager, Digicel PNG Ltd, Simm-Bad.Bieb@digicelpacific.com, (675) 7222 3338
- Mr. Cozzeka Bade, CC- Team Leader, Digicel PNG Ltd, Cozzeka.Bade@digicelpacific.com, (675) 7222 0816
Timeline
Customer Care Digital Support Executive
Digicel PNG Ltd
07.2024 - Current
Customer care executive – TV inbound agent
Digicel PNG Ltd
03.2023 - Current
Customer care executive – GSM Inbound
Digicel PNG Ltd
07.2022 - 03.2023
Sales Merchandiser
Trukai Industries ltd
10.2021 - 07.2022
Marketing & Project Coordinator
Beo Vision Pty Ltd.
11.2019 - 05.2021
Intern
Kumul Foundation Inc.
09.2019 - 11.2019
Gym Pool (Health club) attendant
Stanley Hotel & Suites
06.2016 - 01.2017
Year 11 & Year 12 - undefined
Jubilee Catholic Secondary
Diploma - Project Management
International Business Management Institute (IBMI)
Attributes
- Excellent communication (both written and verbal) and interpersonal skills
- Self-motivated and determined
- Committed to my work
- Am customer/client focused
- Am reliable and honest
- Able to adapt to an environment of ambiguity or change
- Able to manage time and priorities effectively
- Can work under pressure
- Can work with minimum supervision
- Team player and works well with others
Training Courses Achievements
- 2025, LinkedIn Learning, Financial accounting foundations
- 2023, LinkedIn Learning, Marketing foundations: Integrated marketing strategies, Content marketing: Distribution strategy, Business analysis foundations, Sales fundamentals, Supply chain foundations: Project management
- 2021, International Business Management Institute (IBMI), Diploma In Project Management
- 2020, PNG Flying labs, Certificate in team building
- 2020, PNG ICT Cluster, Certificate of participation in Hackathon Challenge
- 2019, Kumul Foundation Inc., Certificate of participation for the inaugural Start-up PNG convention at the APEC HAUS
- 2017, Don Bosco Technological Institute, Course in Occupational Health & Safety, Course in Workshop management, Course in basic computing skills
- 2016, Stanley Hotel & Suites, Short Course in Dealing with Conflict
- 2016, Cairns first aid training, Certificate in First Aid
- 2016, Australia Fire & Safety, Certificate in Fire & Safety
Tools Of Trade
- Computer literate
- Familiar with the usage of Microsoft Word, Excel, Publisher, PowerPoint
Personal Information
- Date of Birth: 08th October, 1994
- Nationality: Papua New Guinean
Interests
- Networking
- Meeting people
- Travelling to places of interest, excitement and adventure
- Making music
- Keeping abreast of news and current affairs, information of interest