Ebenzer Jangens
Human Resource Officer
Lae,Morobe
Summary
Dynamic HR professional with proven expertise in enhancing employee satisfaction and team productivity at International Food Corporation Limited. Skilled in benefits administration and fostering a collaborative team environment. Demonstrated ability to implement effective HR policies, streamline workflows, and advocate for staff, significantly improving workplace dynamics. Proficient in office management and staff supervision, ensuring operational excellence.
Overview
16
16
years of professional experience
Work History
Human Resource Officer
International Food Corporation Limited
11.2022 - Current
- Assisted managers and supervisors with employee disputes, disciplinary actions and other workplace issues.
- Coordinated employee placements and administrative details.
- Enhanced employee satisfaction by implementing effective HR policies and procedures.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Completed human resource operational requirements by scheduling and assigning employees.
- Coordinated new hire onboarding, completing background checks and reference checks to complete screenings.
- Conducted performance reviews and provided feedback to managers on employee performance.
- Advocated for staff members, helping to identify and resolve conflicts.
Sales Representative
Digicel PNG
05.2016 - 08.2016
- Negotiated favorable terms in contracts, ensuring both customer satisfaction and profitability.
- Enhanced customer satisfaction by providing comprehensive product demonstrations.
- Provided feedback from customers to product development team, influencing future product enhancements.
- Cultivated deep understanding of product features to answer questions and overcome objections.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Informed customers of promotions to increase sales productivity and volume.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Senior Supervisor
Foodmart Limited
03.2009 - 11.2015
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Managed senior-level personnel working in marketing and sales capacities.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Enhanced team productivity by implementing efficient workflow processes and providing consistent guidance.
- Mentored junior team members for accelerated professional growth and skill development.
- Assessed problems and conflicts and resolved independently.
- Coordinated, supervised and evaluated work of subordinates and reallocated staff and resources to meet performance requirements.
Education
St Lukes Gusap Primary School
Lae, Morobe ProvinceFlexible Open And Distance Education (FODE)
Goroka, Eastern Highlands ProvinceLae Secondary School
Lae, Morobe ProvinceSkills
Human resources records
Timeline
Human Resource Officer
International Food Corporation Limited
11.2022 - Current
Sales Representative
Digicel PNG
05.2016 - 08.2016
Senior Supervisor
Foodmart Limited
03.2009 - 11.2015
St Lukes Gusap Primary School
Flexible Open And Distance Education (FODE)
Lae Secondary School
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