Dumabi Kemowa
Port Moresby
Summary
I am a highly motivated and result-driven professional with a diverse background and a proven track record of success in technical support role. My passion for this industry has driven me to continuously seek opportunities for growth and development, making me a versatile candidate for a wide range of job roles. I have a track record of achievement, which I will replicate in this position. In my last role, I was praised by my manager for my flexibility with my job description and how I contributed immensely to my team and support of the roll-out of the new core banking system (FLEXCUBE). I am known for my exceptional communication skills, both written and verbal, which enable me to collaborate effectively with cross-functional teams and covey complex ideas in a clear and concise manner. I thrive under pressure and am adept at prioritizing tasks to meet important deadlines. Furthermore, my commitment to continuous improvement drives me to stay up-to-date with industry trends and emerging technologies. I am confident that my adaptability, teamwork, and dedication make me a valuable asset to any organization. I am excited about the opportunity to contribute my skills and expertise. Thank you for considering my application. I look forward to the possibility of attending an interview where I can discuss how my background aligns with your needs and how I can make a positive impact on your team.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Entrepreneur
Self Employed (DU KE E-MARKET SME)
08.2023 - Current
- Manage my startup business that deals with laptops and automotives products
- Specialize in reselling:
- Laptops - upgrade/update operating systems Windows 10 and 11, user programs such as Microsoft application and other software before selling to customers
- Vehicle Diagnostic tools – update diagnostic tools software before selling to customers
- Vehicle Lights, Bluetooth Car Stereos– resell led lights, Bluetooth car stereos which includes installation for customers
- Specific vehicle parts and products - do back order for customers who need specific parts not found in Port Moresby
Aldon and Tools Administrator
BSP Financial Limited
11.2021 - 08.2023
- Reporting directly to Service Management Office Senior Manager and Transition Manager, I provided 1st level and 2nd level support to 12 Core Banking ICBS software developers and 500 plus users and technician of Help desk system (Service Desk Plus)
- Responsibilities:
- Manage developers for offshore countries (ICBS Solomon Is, Samoa, Cook Is and Tonga developers)
- Manage codes/programs for offshore countries
- Manage Service desk users and technicians — on boarding new users
- Manage user request tickets within agreed SLAs
- Configure and manage Service Desk user request templates for specific business units
- Configure SLA and Priority Metrics
- Add and manage Vendor details via Asset Module on Service Desk Plus
- Add and manage supplier details with GL and cost center via Purchase Module on Service Desk Plus
- Manage Purchase Request and Purchase Order via Purchase Module on Service Desk Plus
- Manage software asset license and contracts via Asset Module on Service Desk Plus
- Manage IT Asset database for new and disposed assets
- Attend to end of month disposal of assets meeting.
- Configure and manage Helpdesk reports for users and business units via Report module on Service Desk Plus
- Upgrade and manage patches of Service Desk Plus system on a quarterly basis
- Achievements:
- Successful management of developers and software implementation on various IT projects
- Successful management of Service Desk Plus users and technician during the implementation of Flexcube project
Aldon Administrator
BSP Financial Limited
11.2013 - 10.2021
- Reporting directly to Service Management Office Senior Manager I managed 12 BSP's Core Banking ICBS software developers both internal and external. Managed the developers and the ICBS software programs using Software Life Cycle tool called Aldon LMi
- Responsibilities:
- Manage developers for offshore countries (ICBS Solomon Is, Samoa, Cook Is and Tonga developers)
- Manage codes/programs for offshore countries
- Debug codes
- Promote the code to Testing Environment and then deploy to production environment once approved by CAB members
- Achievements:
- Successful management of developers and software codes with positive outcome on all ICBS projects.
Part-Time IT Tutor
Papua New Guinea University of Technology Lae
03.2012 - 10.2013
- Reporting directly to Senior Lecturer for Introduction to Computing I assisted to tutor Year 1 and Year 2 students of Business and Food Technology
- Responsibilities:
- Taught basic understanding of Microsoft Words, Excel, Power Point and Publisher
- Overseer exam and test for both year 1 and 2 students
- Achievements:
- Build up confidence
- Improve communication skills
- Knowledgeable in Microsoft 365 application
Vacation Employee - Information Technology Department
Bank of Papua New Guinea
11.2012 - 12.2012
- Reporting directly to IT Service Desk Supervisor I assisted with 1st level support for all BPNG staffs
- Responsibilities:
- Installation of Computer software and Hardware components for staffs
- Windows operating system installation and configuration
- Printer installation, configuration and troubleshooting
- IT asset registry and disposal
- Achievements:
- Basic understanding and experience of IT Support Technician
- In-depth knowledge of the functionality of IT Department in an organization and how role of an IT support contributes to the overall performance of the organization.
Education
Diploma - Information Technology Support
Alison Online Course
01.2024
Advance Diploma - Information Technology
Datec Learning Center
01.2017
Bachelor’s Degree - Computer Science
Papua New Guinea University of Technology, Lae
01.2014
Skills
- Windows 10 & 11
- Printers Desktop/Laptops Networking
- Active Directory System performance
- Basic Programming (Python, Java, C)
- Basic Web Development
Certification
- ITIL - IT Service Transition
- ITIL Version 4 Foundation
- IT Service Management ITIL V3
- Hardware Asset Management
- Software Asset Management
- Risk Management
- Leadership and Team Development
References
- Pita, Like, Manager Service Transition (IT) | Operations, PLike@bsp.com.pg, +675 3009 574, +675 7412 2021, BSP Financial Group Limited Waigani Head Office
- Jonah, Supru, Senior Manager Service Management Office (IT) | Operations, JSupru@bsp.com.pg, +675 3009 647, +675 7100 2736, BSP Financial Group Limited Waigani Head Office
- John, Clay, Head of Application Support | Technology, JClay@bsp.com.pg, +675 300 9236, +675 7202 9015, BSP Financial Group Limited Waigani Head Office
Timeline
Entrepreneur
Self Employed (DU KE E-MARKET SME)
08.2023 - Current
Aldon and Tools Administrator
BSP Financial Limited
11.2021 - 08.2023
Aldon Administrator
BSP Financial Limited
11.2013 - 10.2021
Vacation Employee - Information Technology Department
Bank of Papua New Guinea
11.2012 - 12.2012
Part-Time IT Tutor
Papua New Guinea University of Technology Lae
03.2012 - 10.2013
Diploma - Information Technology Support
Alison Online Course
Advance Diploma - Information Technology
Datec Learning Center
Bachelor’s Degree - Computer Science
Papua New Guinea University of Technology, Lae