Douglas Burain

Duties include

• Delivered technical assistance to Lae Office users
• Contributed to the efficiency of NEC PABX operations
• Contributed to the installation and implementation of initiatives in Lae.
• Maintained reliable connectivity for Internet and Branch links at the Lae Office
• Assisted users in setting up computer systems
• Executed the setup and configuration of the Exchange Server while offering support to users in configuring their systems.
• Configured and managed Active Directory (AD) user accounts
• Delivered MEX assistance to Lae users
• Implemented PTP link setups with precision
• Maintained optimal performance of standard applications through proper installation
• Educated users on the proper utilization of computers
• Carried out supplementary responsibilities for the role of an IT Engineer
• Purchase commonly used equipment
• Created documentation for common IT tasks such as troubleshooting steps for various types of problems.
• Tracked service requests through a ticketing system such as Remedy or Service Now.
• Implemented security measures such as firewall configuration and virus protection software installation and updates.
• Participated in team meetings to discuss project status updates.
• Assisted with the deployment of new applications and updates to existing applications.
• Maintained user accounts in Active Directory and Exchange Server environments.
• Provided technical support to users via telephone or remote access.
• Support SYSPRO ERP, Microsoft Office 365, Azure Active Directory
• Ensure network security and operational efficiency
• Install, configure, and maintain hardware and software
• Perform preventative maintenance and solve technical issues
• Provide exceptional service to internal users and managers

• Provided problem-solving solutions by identifying the appropriate software and hardware requirements.
• Resolved concerns regarding both software and hardware difficulties.
• Efficiently handled installation and configuration of necessary software.
• Maximized productivity through effective application and equipment management
• Perform preventive maintenance on computer equipment.
• Resolved various network and computer complications.
• Train users in the proper use of computer hardware and software.
• Perform other functions as may be required from time to time by the Information Technology Manager.
• Resolved complex technical dilemmas across various platforms and software.
• Ensured the proper functioning of computer systems.

• Utilized excellent technical knowledge of PCs and desktop hardware on the Windows platform to determine software and hardware requirements for problem-solving.
• Possessing excellent technical knowledge of Windows 10 and MS Office 2016.
• Utilize diagnostic tools for troubleshooting network connectivity and workstation hardware/software problems.
• Demonstrated expertise in office automation products and computer peripherals, including printers and scanners.
• With my expertise in remote troubleshooting, I efficiently provide concise and precise instructions for issue resolution.
• Well-versed in network security practices and proficient with anti-virus programs.
• Maximized the effectiveness of applications and equipment usage.
• Maintained computer equipment through proactive and scheduled preventive maintenance;
• Successfully diagnosed and resolved network and computer problems;
• Trained users on effective computer hardware and software utilization;
• Consistently updated Daily Schedule to optimize task distribution
• Took on various tasks assigned by the Information Technology Manager when needed
• Installed, configured, and maintained computer systems, network equipment, operating systems, and applications.
• Deployed new computers for end users by installing operating systems and applications according to company standards.
• Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
• Worked with internal teams to deliver accurate information to customers and service accounts.