Summary
Work History
Education
Skills
Timeline
References
CONTACT
Generic
Donnah Fairi

Donnah Fairi

Port Moresby,NCD

Summary

Dedicated and service-driven professional with a strong work ethic, known for honesty and approachability. Facilitates easy connections with others. Proven track record in organization, consistently meeting deadlines and completing tasks effectively. Communication skills honed through previous job experiences, enabling seamless collaboration across all organizational levels.

Work History

CUSTOMER RELATIONS OFFICER

TISA BANK
07/06/2
  • Product Knowledge: Ensure full awareness of all products provided and stay updated on any changes, amendments, and product features, procedures, and processes.
  • Customer Education: Promote loan products by providing customers with consistent, accurate, and transparent information, helping them make informed decisions.
  • Sales Achievement: Achieve assigned sales targets and actively contribute to the overall team's success.
  • Marketing Involvement: Proactively participate in loan product campaigns and promotions to increase product awareness and sales.
  • Industry Awareness: Attend trade shows and conferences to exhibit products/services and stay informed about the latest industry trends and offerings.
  • Problem Resolution: Handle problems, queries, and complaints raised by clients, staff, third parties, legal institutions, and relevant agencies as required, ensuring effective resolution and customer satisfaction.
  • Financial Counselling: Conduct loan interviews and provide financial counseling to customers when necessary, assisting them in managing their finances and making responsible decisions.

RESERVATIONS EXECUTIVE

NORTONS RENT A CAR
  • Client Communication: Handled all telephone, email, and in-person inquiries with professionalism, providing exceptional customer service and information regarding vehicle reservations and services.
  • Timely Deliveries: Ensured the punctual delivery of vehicles to clients, meeting and exceeding customer expectations for service.
  • Pricing and Billing: Took responsibility for providing accurate price quotes and invoices to clients, offering transparency and clarity in all financial transactions.
  • Account Management: Followed up on outstanding bills and payments, effectively managing accounts receivables and contributing to the company's financial health.
  • Staff Travel Arrangements: Managed and coordinated travel arrangements for company staff, facilitating their transportation needs, including reservations and logistics.

FLIGHT ATTENDANT

PNG AIR
  • Effective Communication: Communicated effectively with ground staff and pilots to relay accurate and crucial information, contributing to smooth flight operations.
  • Customer Service Excellence: Successfully managed and resolved passenger complaints and inquiries, enhancing the overall passenger experience and ensuring their comfort and satisfaction.
  • Safety and Compliance: Prepared and submitted safety and incident reports, emphasizing a commitment to safety and regulatory compliance.
  • Professional Appearance and Cleanliness: Maintained a high standard of cleanliness and personal appearance, reinforcing a sense of professionalism and instilling passenger confidence in the flight crew.
  • Safety Briefings: Conducted pre-flight safety briefings to ensure passengers' compliance with safety regulations and their awareness of evacuation procedures in the event of an emergency.

Education

Diploma - Accounting

International Training Institute (ITI)
Port Moresby
01-2025

Diploma - Management

International Training Institute (ITI)
Port Moresby
01.2021

Certificate III - Commercial Cookery

IEA College of TAFE
Port Moresby
01.2016

Matriculation -

University of Papua New Guinea Open
Port Moresby
01.2014

Skills

  • Interpersonal Skills
  • Organization
  • Time Management
  • Communication
  • Team Player
  • Flexibility
  • Attention to Detail

Timeline

RESERVATIONS EXECUTIVE

NORTONS RENT A CAR

FLIGHT ATTENDANT

PNG AIR

CUSTOMER RELATIONS OFFICER

TISA BANK
07/06/2

Diploma - Accounting

International Training Institute (ITI)

Diploma - Management

International Training Institute (ITI)

Certificate III - Commercial Cookery

IEA College of TAFE

Matriculation -

University of Papua New Guinea Open

References

Colin Punau, Team Leader Credit, 7148 1967, Nortons Rent a Car

CONTACT

  • PHONE: 7732 8975
  • EMAIL: donnahfairi19@gmail.com

Similar Profiles

CREATE PROFILE
Donnah Fairi