Donatila Tsali

• Accomplished multiple tasks within established timeframes.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Cross-trained existing employees to maximize team agility and performance.
• Developed and maintained relationships with customers and suppliers through account development.
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
• Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
• Reduced operational costs through comprehensive process improvement initiatives and resource management.
• Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
• Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
• Established team priorities, maintained schedules and monitored performance.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Defined clear targets and objectives and communicated to other team members.
• Completed

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• Supported sales teams by providing accurate credit information for new and existing customers.
• Increased collection rates through proactive account management and regular follow-ups with clients.
• Reduced overdue debt by closely monitoring customer accounts and taking prompt action on outstanding payments.
• Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.
• Reached out to customers to check on payments and convey options.
• Collaborated with other departments to resolve billing errors, ensuring timely payment from clients.
• Maintained accurate records of all communications related to debtor management for audit purposes.
• Reviewed customer accounts for compliance with repayment obligations.
• Consistently met or exceeded targets set for reducing outstanding balances while adhering to strict deadlines.
• Performed checks of customer creditworthiness and current situations.
• Obtained payments and entered details into system.
• Responded to disputes calmly and applied logical, knowledgeable approaches to devise solutions.
• Enhanced company reputation through professional communication with customers, resolving disputes, and negotiating payment plans.
• Minimized bad debts by conducting thorough credit assessments for new clients and regularly reviewing existing client profiles.
• Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.
• Enhanced team productivity by developing tailored training programs for junior staff members in credit control processes and best practices.
• Trained and mentored new department employees to maximize performance.
• Strengthened interdepartmental relationships between finance, sales, operations, and logistics departments to ensure seamless client interactions throughout the order-to-cash cycle.
• Reviewed and verified income, credit reports and employment histories for each borrower.
• Checked appraisals, title information and insurance documents for each property.
• Worked with 3 executives to create annual budget and track actual expenses against projected expenses.
• Worked with both internal and external users to create detailed financial reports.
• Supervised accurate, efficient, and compliant completion of monthly financial reporting packages.
• Endorsed approvals of credit limit
• Provide reports to management on monthly revenue collected

• Conducted monthly reviews of financial results with upper management to ensure alignment between actual performance versus budget expectations.
• Implemented internal controls to mitigate risks and safeguard company assets from potential fraud or errors.
• Assisted in the preparation of annual budgets, providing accurate forecasting of revenue and expenses for the upcoming year.
• Developed comprehensive training materials to onboard new team members effectively in their roles as Accounts Supervisors.
• Managed vendor relationships professionally, negotiating favorable payment terms that benefited both parties involved while maintaining strong business partnerships.
• Improved cash flow management with timely billing and collections procedures.
• Reduced outstanding receivables by diligently following up on past-due invoices.
• Promoted a positive work environment by fostering open communication and teamwork among staff members.
• Engaged in daily communication with clients to establish and maintain positive working relationships.
• Acted as team leader to implement integration of agency disciplines in scientific, media, art, copy, accounting, production and creative fields of application.
• Helped to develop key client partnerships by seamlessly overseeing workflow, learning clients' business and delivering key presentations.
• Monitored daily sales performance and provided feedback to each team member.
• All the monthly costs are captured
• Supplier invoices are paid on time
• Outstanding invoices not processed at month end are accrued for costs reporting
• Ensure all the voyages for the month which actuals not received are accrued
• Report Voyage costs to the Management at every month end
• Communicated customer feedback and complaints to team members to promote proper resolution.
• Facilitated regular team meetings to discuss challenges, successes and strategies.
• Performed supplier risk evaluations and supported regulatory inspections.
• Supervised 7 staffs under Voyage Accounts Section

• Input vendor payments and updated accounts to reflect new balances.
• Ensured timely vendor payments by managing invoice processing and expense tracking systems.
• Voyage Costs are processed daily
• Supplier Invoices are reconciled promptly
• Voyage Costs to be posted correctly to general ledger accounts
• Communicated and resolved disputes with clients regarding outstanding invoices, payments and adjustments.
• Supported month-end closing process by preparing comprehensive journal entries and adjusting balances as necessary.
• Provide information to Supervisor when requested
• Provide accrual costs to supervisor for month end reporting
• Trained new team members on accounting best practices, fostering a culture of continuous learning within the department.
• Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
• Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.

• Vice President, Bougainville Students Association
• Team Captain for School Team Volley ball club for 2008 & 2009
• Completed Coursework: Business Management, 2008 to 2009
• Grade 11 & 12, Hutjena Secondary School,Buka 2006-2007
• Grade 09 & 10, Arawa Secondary School, Arawa 2004-2005
• Grade 3 & 8, Arawa Primary School, Arawa 1998-2003