Donald Genesis Anonga
Boroko
Summary
Seeking employment in a company that offers challenging opportunities to fully utilize skills for organizational success. Striving to excel through hard work, perseverance, and dedication in a stimulating environment with advancement opportunities. Aspiring for a highly rewarding career to leverage skills and knowledge, while thriving in a growth-oriented environment.
Overview
14
14
years of professional experience
1
1
Certification
Work History
HSEQ Officer
Papua New Guinea Mining and Petroleum Hospitality
02.2025 - Current
- Streamlined incident reporting process to ensure timely investigation and resolution of safety concerns.
- Ensured legal compliance with environmental regulations by monitoring emissions, waste disposal, and resource usage.
- Collaborated with cross-functional teams to design new products and processes that adhered to strict QHSE guidelines.
- Enhanced company reputation for QHSE excellence by developing and implementing best practices in alignment with industry standards.
- Conducted thorough accident investigations to identify root causes, prevent recurrence, and maintain transparency with regulatory bodies.
- Evaluated effectiveness of existing QHSE procedures through continuous monitoring, data analysis, and benchmarking against industry metrics.
- Reduced workplace accidents through implementation of safety training programs and hazard identification processes.
- Initiated proactive safety measures by analyzing trends in incident reports to predict potential hazards before they occurred.
- Improved QHSE compliance by conducting regular audits and risk assessments.
Warehouse and logistics
PNG mining and Petroleum hospitality services
11.2024 - 02.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Passenger Service Supervisor, OK Tedi Mining Flight Coordinator
Air Niugini ltd
01.2016 - 01.2023
- Conducted departure and arrival briefings.
- Reduced regulatory risks by acquiring documents, certificates, clearances and approvals from appropriate agencies.
- Adhered to safety procedures when managing logistics for pilot and ground crew.
- Ensured passenger satisfaction by proactively addressing issues and providing timely information updates.
- Streamlined communication between pilots, cabin crew, and ground staff for seamless overall operation coordination.
- Improved on-time performance, coordinating closely with ground support teams and air traffic control.
- Planned, directed and managed coordination of flight missions for flight crews.
- Investigated and reported accidents, incidents, or safety concerns to appropriate personnel and authorities.
Travel consultant, Ticketing officer
PNG AIR
01.2011 - 01.2012
- Built strong relationships with clients through exceptional communication and personalized service.
- Organized trips for individual, family and business travelers.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Managed complex itineraries for multi-city trips, balancing client preferences with logistical constraints.
- Collected, handled and documented payments for travel services and associated feels.
- Handled sensitive information with professionalism and discretion.
- Educated clients on destination-specific considerations such as customs regulations, local attractions, or cultural norms to enhance their overall experience abroad.
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
Customer service officer
Digicel PNG ltd
01.2011 - 01.2011
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Completed data entry to record call notes, suggestions and questions.
- Demonstrated adaptability in handling diverse clientele, effectively addressing their unique needs and expectations.
- Exceeded customer expectations by going the extra mile, ensuring a memorable experience that fostered brand loyalty and advocacy.
- Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.
Education
Motor Vehicle Mechanic
Port Moresby Technical College
Port Moresby Papua New Guinea01.2010
Gordons Secondary School
Port Moresby Papua New Guinea01.2007
Gordons Secondary School
Port Moresby Papua New Guinea01.2007
Skills
- Communication skills
- Organisation skills
- Problem solving
- Team work
- Management skills
- Time management
- Research
- Marketing
- ISO standards
- Incident investigation
- Personal protective equipment
- Hazard identification
- Permit to work
References
Pauline, Tabua, Airport operation manager, 3273706, PO Box 7186, Boroko, NCD
Accomplishments
- DG licence
- Customer service certificate
- Human factor certificate
- Safety
- First Aid
- Freight forwarding and receiving
- Ticketing and reservation
- Qantas Handling
- Philippines Airline handling
Other Activities
Read books Sports Travel Cooking
Certification
Cyber Security Awareness Training: Phishing.
Santos Life Saving Rules.
Code of Conduct.
EHS at Santos Induction.
Cyber Security Induction - Theory.
Timeline
HSEQ Officer
Papua New Guinea Mining and Petroleum Hospitality
02.2025 - Current
Warehouse and logistics
PNG mining and Petroleum hospitality services
11.2024 - 02.2025
Passenger Service Supervisor, OK Tedi Mining Flight Coordinator
Air Niugini ltd
01.2016 - 01.2023
Travel consultant, Ticketing officer
PNG AIR
01.2011 - 01.2012
Customer service officer
Digicel PNG ltd
01.2011 - 01.2011
Motor Vehicle Mechanic
Port Moresby Technical College
Gordons Secondary School
Gordons Secondary School
Similar Profiles
Ciban KenpaleCiban Kenpale
Acting Alumni Officer at Papua New Guinea University of TechnologyActing Alumni Officer at Papua New Guinea University of Technology
COURTNEYALLA DOTSONCOURTNEYALLA DOTSON
Campaigns & Advocacy Officer at Transparency International Papua New GuineaCampaigns & Advocacy Officer at Transparency International Papua New Guinea
Matthew DAMARUMatthew DAMARU
Lead Investigator at Royal Papua New Guinea ConstabularyLead Investigator at Royal Papua New Guinea Constabulary
Linda LigoLinda Ligo
Minute Secretary at The Salvation ArmyMinute Secretary at The Salvation Army
Arthur RuasoiArthur Ruasoi
Cost Estimator at Wokman Teleoks Ltd (Contracted to Ok Tedi Mining LCost Estimator at Wokman Teleoks Ltd (Contracted to Ok Tedi Mining L