Summary
Overview
Work History
Education
Skills
Additional Information
Other Certifications & Activities
Languages
Non Related Referees :
Timeline
Generic
Devdharshan Sathianathan

Devdharshan Sathianathan

Goroka,EHP

Summary

Dynamic retail manager with extensive experience at Digicel PNG, excelling in customer service ,Proven track record of enhancing store operations through effective staff management. Committed to creating a safe and inviting shopping environment while maximizing sales and minimizing shrinkage. Energetic and personable individual with strong leadership abilities and knack for motivating teams. Possesses understanding of customer service principles and inventory management, combined with skills in sales strategy and staff training. Dedicated to driving store success and enhancing customer experience through effective management and innovative solutions. Developed leadership and team-building skills in fast-paced retail environment, focusing on customer satisfaction and operational efficiency. Experienced in sales strategy, and inventory management. Seeking to leverage these transferable skills in new field, aiming to contribute effectively and drive success in dynamic setting.

Overview

3
3
years of professional experience

Work History

Retail Manager

Your Choice Trading Freezer
02.2025 - Current
  • Observed safety protocols while handling merchandise to ensure a safe shopping environment for customers.
  • Participated in staff training sessions, gaining knowledge of company policies and procedures.
  • Collaborated with colleagues on store cleanliness and organization to create an inviting atmosphere for shoppers.
  • Implemented loss prevention strategies to minimize shrinkage and maintain profitability.

Operations Manager

Digicel PNG (Premier Kiosk )
05.2024 - 02.2025
  • Managed daily store operations, ensuring adherence to company standards and policies.
  • Trained and supervised staff, fostering collaborative team environment.
  • Enhanced customer service experience through staff training and feedback mechanisms.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

Retail Manager

Your Choice Trading Phone Haus
12.2022 - 05.2024
  • Assisted with daily store operations, ensuring efficient workflow and customer satisfaction.
  • Supported team in maintaining visual merchandising standards to enhance product presentation.
  • Engaged with customers, addressing inquiries and providing product information to improve service quality.
  • Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
  • Completed daily paperwork and computer entry of sales data as established by management.

Education

Primary Schooling -

Republican International School
Nuwara Eliya Sri Lanka.
01-2005

High School Diploma -

Balalok Higher Secondary School
Chennai
01-2009

Bachelor of Science - Computer Science

Jaya College of Arts And Science, Madras University
Chennai,India
06-2013

Skills

  • Customer service
  • Cash management
  • Store operations
  • Inventory control
  • Staff management
  • Quality assurance

Additional Information

Worked as a Storekeeper at Hills Supermarket from 14th January 2005 to 02nd September 2005


Worked as a assistant Manager at Hills Supermarket 05th September 2005 to 21st February 2006


Worked with Sri Lanka Red cross for few projects as Video Editor March 2006 to June 2006


Worked as a part time it technician to the Nuwaraeliya Muncipal Council 2006


Contested for Local Council Election 2011 under United National Party Nuwara Eliya Pradeshiya Saba.


Worked as a Human Rights Investigation Nuwara Eliya District 2015


Worked as a Director of Human Rights Nuwara Eliya District 2016


Established own business in 2015-

2022 under brand dev & sats (satellite and dth services)


Government constructor for various projects in Nuwara Eliya Divisional Secretariat and various other government

institutions.

Other Certifications & Activities

Member of Leo's Club 306 b Sri Lanka


Member of Nuwara Eliya Football Federation Sri Lanka


Level one cricket coach of Sri Lankan Cricket Board Central Province


Certified satellite technician of Asia's largest dth Company Dish tv India


Member of Nuwara Eliya Cricket Club (NCC)  Sri Lankan cricket Division 3 Central Province Nuwara Eliya District.


Member of a Human Rights Organization.


Member of many Social and government societies ( Nuwara Eliya Sri Lanka Only)

Languages

English
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)
Tok Pisin
Full Professional

Non Related Referees :

1) Mr Devanesan Ramuthevar,     

Operations Manager,

Forint Investments LTD

Waigani,Port Morsby.

Tele : 7129 4896


2) Mr Rasathurai Jeyaruban,

Branch Manager,

International Training Institute (ITI) Goroka Campus,

 PO Box 534 Goroka, Eastern Highlands.

Tele : 7444 105


3) Fr. Bernard Selvaratnam,

Catholic Archdiocese of Mt. Hagen,
P.O.Box 54 Rebiamul
Mt.Hagen W.H.P

Tele : 7435 3668

Timeline

Retail Manager

Your Choice Trading Freezer
02.2025 - Current

Operations Manager

Digicel PNG (Premier Kiosk )
05.2024 - 02.2025

Retail Manager

Your Choice Trading Phone Haus
12.2022 - 05.2024

Primary Schooling -

Republican International School

High School Diploma -

Balalok Higher Secondary School

Bachelor of Science - Computer Science

Jaya College of Arts And Science, Madras University
Devdharshan Sathianathan